Mayank Jain Email & Phone Number

Pune, Maharashtra, India

Pune, Maharashtra, India

Strategic Planning & Coordination:- Serve as a strategic advisor to the VP, helping refine and evaluate new engineering and company-wide initiatives.- Oversee the implementation of quarterly planning for the product and engineering teams.- Liaising key Initiatives- Represent the VP in meetings, effectively managing their commitments.Developer empowerment and productivity:- Organize team and company-wide events such as AMAs and Demo Hours to enhance communication.- Support engineering teams to measure developer Productivity to foster efficiency and heighten productivity within the engineering organization.Cultural and Operational Excellence:- To assist and drive a unified handbook that defines our values and ways of working- Facilitate feedback and recognition activities including retrospectives, code review processes, and regular one-on-one meetings with managers, along with celebration events for project launches.Relationship and Vendor Management:- Collaborating closely with key internal stakeholders—including engineering managers, product leaders, executives, and peers—to ensure they are setup to succeed.- To manage and ensure the success of high-business-impact vendor/third-party relationships- Coordinate and manage service providers and freelancersBrand Building:- Lead brand enhancement activities, including content creation for blogs and podcasts, engaging in conferences, and maintaining a robust social media presence to boost visibility and attract talent in strategic regionsInnovation & Engagement:- Facilitate the identification and filing of technical patents, collaborating with various stakeholders.- Strengthen team bonds through initiatives like internal hackathons, 'Brown Bag' sessions, and team offsites.

Remote

► Streamlined Submission-to-Bind Process: Halved the time from submission to quote from 18 to 9 days by implementing a Pre Bind platform on Salesforce, creating a unified workflow and a single source of truth for submission data.► Revamped Employee Onboarding: Developed a new onboarding process for the Product/Engineering teams, significantly reducing onboarding time from months to weeks, streamlining the integration of new employees.► Awards:►► Won ‘Drive to Success’ - best employee of the quarter award in Q1 2023.►► Won ‘People’s choice’ award for a hackathon project - How much? in Q2 2023.

Pune, Maharashtra, India

► Product Innovation and Launch: Spearheaded the development and introduction of Dynamic FAQs, aiming to enhance customer satisfaction, expedite issue resolution, and establish a competitive edge in a saturated market.

Pune, Maharashtra, India

► Launched Help Center 2.0: Led a comprehensive update of our Help Center platform, serving millions of daily active users across various customers. This initiative established a modern design and introduced features such as popular articles, related articles, FAQ scheduling, and Help Center announcements, significantly enhancing user engagement and support efficiency. Here’s an example help center.► Evangelised Dogfooding at Helpshift: Led the initiative to transition our internal Help Center from WordPress to our own Help Center 2.0 Product, aligning with our commitment to "dogfooding" and showcasing confidence in our solutions which resulted in immediate +ve feedback from customers.

Pune, Maharashtra, India

Pune Area, India

► Studio Leadership: Co-managed a studio generating over 40L INR (~$50K USD) in lifetime revenue, alongside two co-founders.► Website Design and Development Leadership: Lead website Design/Development for clients like FriendsDiaper (Largest Adult diaper brand in India), Natrusolate (Largest Fenugreek supplier in the world), IMBesharam (India's Top Adult Toys Store), Nobelhygiene, etc.► NLP Review App Feature Design: Conceptualized and designed a feature for a client's app leveraging NLP technology to analyze and interpret user reviews.

Remote

Remote

Creating Video content to be shared on Kleros Social, Researching, Writing Guides and Blog posts.

Pune Area, India

Pune Area, India

Working remotely as a Community Manager (Part time) at Maecenas.co

Pune Area, India

Working remotely as a Community Ambassador at Musiconomi (Part time)

Pune Area, India

Software Developer/QA Engineer at Helpshift.