A 6x Certified Salesforce Software Engineer with 3+ years of experience in Salesforce . I provide daily administration and end-user support for Salesforce applications, encompassing tasks such as managing user setup, profiles, and roles, customizing objects, fields, record types, page layouts, formulas, validation rules, design solutions/configurations, workflow, approval processes, Process Builder, Flow, and updating Sales Cloud leads and contacts regularly to maintain an updated CRM. I also undertake the responsibility of training new users and communicating Salesforce.com functional updates to users.