Tim Edwards Email & Phone Number

Worcester, GB

Engaged as a key member of the Applied Change associate consultant team, delivering client engagements and helping to develop and grow all aspects of the Applied Change business, including a new Change Readiness Assessment tool developed in collaboration with the University of the West of England in BristolResponsibilities include: Client engagements.

Consulting business formed in 2011, providing clients with freelance consulting and interim management services to help them deliver significant change. Specific client work completed since our business was formed in 2011 is summarised in the separate roles here on LinkedIn

Delivering a new Global Financial Reporting and analysis solution, bringing together billions of transactions with product and ownership information, to be used by 40+ Warner affiliates worldwide. Standardising, improving transparency, improving speed and efficiency.Responsibilities included: Stakeholder engagement; Business analysis; Project management.

Led development and then implementation of the new ‘Buy-on-Board’ catering proposition for BA short haul flights, and partnership with M&S, branded 'M&S On board' - one of the most significant changes to the BA proposition in decades and a key part of the business strategy, impacting >20m customers per year, with c.8000 crew operating c.600 flights.

Responsible for delivering two initiatives1. Global Revenue Processing - Evaluation and redesign of processes for handling revenue from multiple sources, in multiple countries, reported in multiple formats, with varying frequency and reliability; Liaison with cross-functional, international stakeholders2. International physical product forecasting &.

Heathrow, UK

• Responsible for development and initiation of a strategic transformation programme
• Evaluated current end to end processes, systems and team structures
• Gained agreement for 5-year improvement strategy based on prioritised improvements
• Commenced implementation of strategy – including IT systems RFP
• Developed Business Continuity Plan (BCP) for the operation
• Coached and supported new Head of Global Supply Chain in establishing new team structureThe operation handled c.1300 parts with annual spend c.£100m, across c.130 Global locations operated by numerous suppliers and.

Heathrow

• Responsible for a major transformation programme delivering a new Global in-flight food & beverage vision and strategy for BA, with proposition changes which delivered significant improvements in customer experience.
• Delivered new global on-board food & beverage vision and strategy
• Conducted in-flight trials involving c.4000 cabin crew and over 200,000 customers to test new ideas for food, service and products
• Managed external consultants from 4 firms – customer insight, proposition design and product design
• Managed project relationships with catering suppliers in the US, Middle East and Far East
• Launched dedicated internet community for BA cabin crew feedback in October 2011 - a first for BA. Over 6000 crew participating

• Responsible for delivering programmes to meet client needs; business development; and supporting development of the business and its offerings. Sectors included: Financial Services, Insurance, Central Government, Local.
• Led delivery of 20 client improvement projects, generating between £100k and £1m in client benefits each
• Bid for, won and led the firm’s largest programme during my tenure, with a team of 5 consultants, completing 500 days’ work, delivering direct benefits for 15 local government clients
• Co-developed and co-authored the Lean Deployment Strategy for the UK Highways Agency
• Co-designed and delivered a Continuous Improvement strategy for a top 5 global law firm, including a Green Belt training & coaching programme which won the award for Best Programme for Business Services Staff at the.
• Co-designed and led European continuous improvement strategy development workshops and senior leadership team training for a major electronic components and distribution business

• Responsible for leading client engagements with NHS & pharmaceuticals clients in the UK, Sweden and Malaysia.
• Developed & led the company’s first engagement in the pharmaceutical sector, with a major global client at 6 sites across 3 countries. Engaged staff at all levels to deliver an 81% reduction in cycle times through.
• Delivered significant process improvements & cultural impact with 5 key clients, with excellent formal and informal feedback in all cases & incremental business sold in 75% of cases
• Received personal recognition award from Business Unit Leader for outstanding delivery & leadership

• Responsible for delivering performance improvements in the UK business unit, using Lean and Six Sigma, working across sales, marketing, origination, operations, risk, finance & legal functions of the European Equipment.
• Delivered 90% cycle time reduction in telephone credit applications process. Multi-million-pound incremental revenue impact. Best practice adopted across Europe & showcased at GE Global HQ
• Delivered critical CRM data completeness & accuracy through leading development & implementation of a new customer evaluation tool. Integral part of 2007 sales deployment strategy
• Took over & delivered transition of key operations processes to an outsourced, offshore team
• Coached Green Belts and conducted Lean Six Sigma awareness training – group & one to one sessions

Delivered annual revenues of £60million, in line with margin & sundry income targets. Covered a territory spanning the Midlands, Wales and East Anglia, with a team of 6 account managers and 32 key regional customers. Responsibilities included: Delivery of revenue, margin and sundry income; Line management of team, including monthly, half-yearly & annual.

Starting as an field-based Account Manager, increased sales by 30% in first year and was promoted to Business Development Manager. In this role secured £11.5m in new business in 10 months, exceeding annual target. Progressed to a role consulting with customers on how to enhance their profitability, then led a small team of consultants covering the Southern.

Secured & developed new relationships with motor dealers in a designated, previously unmanaged territory. Increased base of supporting accounts from 4 to 35 in 12 months, delivering 10-fold increase in new business volumes & exceeding objectives for growth by 33%This role was with United Dominions Trust - the Automotive Finance division of TSB

Participated in a programme of training, awareness and hands-on experience, gained via rotation through a series of roles & sites within one of the largest motor retailing groups in the UK

Bsc (Hons), Mathematics And Statistics

Activities and Societies: Newtonians' Society

Education record