Fitzgerald Duncan Email and Phone Number

Responsible for overseeing the design, implementation, security, and maintenance for all server, and network infrastructure across 6 locations in Canada.

Responsible for overseeing the design, implementation, security, and maintenance of all LAN/WAN/WLAN data networks in Canada. Analyzed, designed, and implemented multiple infrastructure projects with high availability and security. Monitored the network and telephony systems for reliability and security incidents. Negotiated service provider contracts. Provided training, mentoring, and directed workflow of junior colleagues. Acted as backup coverage to the Server Administrator(s). Managed 300+ mobile devices with MDM Mobileiron.Key Contributions: Designed, implemented, and maintained the network topology to four new Saipem Canada sites and branches, while adhering to corporate infrastructure standards, and budget limitations. Designed, implemented, and maintained a CUCM cluster to replace existing telephony/video Conference system. Gathered supporting documentation and prepared reports for quarterly Internal SOX audit(s).  Created and lead the local change control advisory board, and negotiated standard downtimes with the business. Directed day to day workflow of 5 junior network admins over the course of 4 years. Designed and implemented a custom monitoring and alerting system for the network and servers using Solar Winds Orion, and Nagios.

Responsible for local administrative tasks relating to all server and network infrastructure. Was escalation point for end-user support. Managed backup solutions. Implemented project plans, and assisted in their planning and design. Mentored junior team members, and trained end-users. Managed mobile device inventory. Key Contributions:Assisted in the analysis, design, and install of our local data center migration to a custom built facility.Assisted in the analysis, design, and install of a project to replace all legacy 3Com network equipment with a completely new Cisco environment.Assisted in the analysis, design, and install of a project to replace an aging Meridian PBX with a modern CUC solution.Analyzed, Designed, and installed a high speed, outdoor, wireless mesh network.

Responsible for first and second left end user support. Hardware and software inventory, after hours support, and assisting the implementation team. Helped manage the mobile inventory, and setup phones for end users.Key Contributions:Achieved the highest customer satisfaction scores for IT support recorded by the employee survey.Maintained the second highest ticket completion amount in the companyHelped migrate 200+ blackberry devices to Android and iPhones

Responsible for first level end users support, asset inventory, and hardware/software installation.