Fitz Reyes Email & Phone Number

Philippines

• Currently creating ad hoc dashboards using SQL and Google Data Studio to aid 40+ category managers in tracking business KPIs and other insights
• Modifying queries of existing dashboards and reports to optimize ETL process and minimize cloud data storage

• Creates new customer accounts and monitors 30k+ accounts from all regional business areas of the company in SAP IS-U billing system; Processes customer update requests from other users
• Performs system testing for software upgrade/updates affecting customer profile in the system software
• Analyzes Master Data, checks and corrects missing data and discrepancies, and regularly sends updated master data file to department members for their perusal

Region IVA - Calabarzon, Philippines

• Analyzed monthly billed volume of 500+ key and commercial accounts within the territory, ensuring all accounts are updated and billed on a monthly basis
• Handled and monitored new water service application processes, ensuring installations are executed timely and within standard
• Managed and established good relationship with stakeholders within the territory, responds to customer queries and complaints, and ensures that customer service standards are being met

Quezon City

• Integrated SAP IS-U in the Estate Water billing system, and facilitated data migration and tariff simulation activities during testing stage
• Created and monitored customer accounts from all regional business areas of the company onto billing system/software (SAP-ISU); Processed customer update requests from other users
• Performed system testing for software upgrade/updates affecting customer profile in the system software
• Analyzed, checked and corrected Master Data, and… Show more
• Analyzed, checked and corrected Master Data, and regularly sent updated master data files and reports to territory managers Show less

Sta. Rosa Laguna

• Prepared request-for-payments via SAP from invoices received from suppliers
• Created weekly collection efficiency reports of the South Luzon Regional Business Area and new accounts monitoring for the analysis of Territory Managers.
• Generated and prepared bill of service provided to customers; also handled and resolved customer concerns

Region IVA - Calabarzon, Philippines

• Prepared and generated bills for service provided to homeowners; rendered customer payment collections and monitored accounts with unsettled bills.
• Maintained an updated record of collection and post-customer payments into system accounting software (SAP).
• Handled and resolved customer concerns in coordination with the technical team.