Fiza Baig Email & Phone Number

California, United States

• Led international customer projects, overseeing the successful implementation of B2B SaaS solutions, ensuring alignment with client requirements and business goals.• Managed the entire project life cycle, from initiation and planning to execution, monitoring, and closure, using Agile methodologies to drive successful project outcomes.• Served as the primary point of contact for clients and internal teams, ensuring clear communication, managing expectations, and maintaining strong stakeholder relationships.• Coordinated project activities, including resource management, scheduling, and risk management, to ensure timely and within-budget delivery of projects.• Provided leadership to project teams, facilitating collaboration, resolving issues, and ensuring that project milestones and deliverables were met.• Conducted project closure activities, including lessons learned sessions, project documentation, and post-implementation reviews to capture insights for continuous improvement.• Utilized project management tools like MS Project, Azure DevOps, Trello, and Git for tracking project progress, managing resources, and ensuring version control throughout the project life cycle.• Directed the successful launch and go-to-market strategy for Astera Data Warehouse Builder, coordinating cross-functional efforts and engaging industry thought leaders.

Karachi, Pakistan

- Led content projects for clients across diverse industries in the US and Europe, coordinating with 20+ inhouse and freelance writers and editors, and achieving a 95% on-time completion rate while improving content accuracy and relevance by 20%.- Streamlined content production, review, and publishing processes, leading to a 25% reduction in production time.- Established KPIs and conducted data-driven analyses, achieving a 98% client satisfaction rate, a 50% increase in content engagement, and an 80% repeat client ratio.- Held regular feedback meetings to enhance team performance, improving overall productivity by 30% and supporting editorial goals with a 25% increase in content quality.

Karachi, Pakistan

- Lead multiple content projects, coordinating strategy and editing.- Collaborated with Production, Design, Web Development, and Illustration teams to meet client requirements and deadlines.- Managed and trained a team of 10 writers producing 2000-3000 words daily.- Trained new writers, including those with no formal writing experience.- Conducted Quality Control checks to ensure compliance with client requirements.- Communicated with Sales to address project gaps and ensure client satisfaction.- Developed Standard Operating Procedures (SOPs) for bulk content orders.- Edited a variety of content types: articles, ebooks, press releases, LinkedIn posts, business plans, web copy, bios, newsletters, social media posts, and more.- Performed copyediting, proofreading, and substantive editing.- Ensured all content was 100% original and plagiarism-free.- Improved writers' skills and assigned projects based on individual strengths.- Led training sessions during Orientation Week to introduce new hires to different projects and content types.- Successfully onboarded new writers both remotely and in person.- Maintained correspondence with clients in the US, UK, Canada, and Australia.

Karachi

- Wrote up to 3000 words daily for blogs, ebooks, websites, press releases, LinkedIn posts, bios, social media, product descriptions, and more.- Drafted content plans for industry-specific blogs based on client requirements.- Contributed as a ghostwriter for multiple ebooks.- Wrote both short-form and long-form content.- Familiar with writing for varying audiences targeted by multiple industries including health and wellness, fitness, tech, food, people and relationships, education, and more.

Responsibilities:- Managed social media platforms, ensuring timely and relevant updates.- Created engaging content for social media channels to boost audience engagement and brand visibility.- Monitored and analyzed incoming local and international news to inform content strategy.- Collaborated on brand projects, including a campaign to promote Dawn's mobile app and a series of community engagement events.

Responsibilities:- Organized trade shows to promote newly launched motor oil products- Assisted in planning and executing short-term sales campaigns for new products- Collaborated with the marketing and sales team to develop strategies for product promotionKey Achievements:- Successfully supported the launch of new motor oil products- Contributed to increasing product visibility and sales through effective trade show organization and sales campaigns