Francisco Chavez Email & Phone Number

United States

At ActionLink, I connect brands and retailers, fostering collaboration. Leading a team of industry veterans and sales operational specialists, I align manufacturer objectives, retailer targets, and shopper expectations to drive purchase decisions and enhance conversion. My expertise lies in ensuring smooth execution and simplifying complex operations.

Washington Dc-Baltimore Area

As the Director of Operations at Christopher Guy, I ensured efficient delivery and adherence to high service standards for client orders, overseeing all operations to achieve these goals. Providing leadership to both client services and logistics teams, I closely monitored performance metrics to identify and implement areas for improvement. Streamlined operations by integrating Zendesk and RingCentral, improving customer support efficiency. Additionally, collaborating with the sales team, I spearheaded effective sales and marketing strategies aimed at driving revenue growth, contributing to the overall success of the company's operations and customer satisfaction initiatives.

Los Angeles Metropolitan Area

Los Angeles, California, United States

Led a global team of 60+, focusing on performance enhancement through coaching and strategic hiring. I streamlined operations, cutting response times by 10% and elevating customer satisfaction by 12%. Serving as a primary escalation point, I resolved issues effectively, leading to a marked decrease in incidents. Through personalized feedback and team-building initiatives, I fostered a culture of continual improvement and high morale, driving overall success.

3530 Wilshire Blvd, Los Angeles Ca 90010

As ShoeDazzle's Customer Service Supervisor, I led a team of 45+ individuals to exceed performance expectations through personalized coaching and innovative strategies. Achieving exceptional first-call resolution rates, I spearheaded strategic initiatives such as comprehensive metrics tracking and the successful rollout of a help desk ticketing application. With a dedication to continual improvement and fostering excellence, I am ready to drive impactful results in any customer service leadership role.

21201 Hawthorne Blvd, Torrance Ca 90503

As a Financial Service Officer at Union Bank, I excelled in developing and nurturing business and consumer banking relationships, consistently surpassing monthly goals. Through coaching and training, I empowered my team to thrive in their roles, driving collective success. With expertise in business development, investments, and lending, I maintained a substantial loan pipeline and business lending portfolio. Demonstrating strong leadership, I motivated staff and ensured exceptional service delivery.

Specialized in fostering strong customer relationships through exceptional service and consistently achieving referral and new account goals. Proficient in various loan products, I facilitated successful account openings and loans while collaborating with tellers to drive sales through friendly competition.

At RadioShack, I smoothly transitioned assistant managerial duties and managed store operations when required. Despite declining a managerial role to prioritize education, I consistently hit monthly sales targets while handling cashier and banking tasks, leading store remodeling efforts, and managing employee paperwork. Additionally, I ensured smooth daily store openings.

Ba, Digital Animation

Animation, Interactive Technology, Video Graphics And Special Effects

High School Diploma