Francisco Chavez

Francisco Chavez Email and Phone Number

Strategic Sales & Ops Leadership | National Program Manager @ ActionLink
akron, ohio, united states
Francisco Chavez's Location
Washington DC-Baltimore Area, United States
About Francisco Chavez

With over 12 years of experience leading customer service teams, I have honed my ability to improve operations, enhance customer satisfaction, and establish long-lasting client relationships. My focus is always on providing exceptional service while staying true to the company's values and mission. I am passionate about creating a collaborative workplace where every team member can thrive and contribute to our shared goals.My commitment to building lasting client connections perfectly complements my drive for operational excellence. Whether it is optimizing workflows to improve service standards or implementing innovative strategies to exceed customer expectations, I strive for results. My ultimate goal is to continually push the boundaries of customer service while fostering a supportive environment where everyone can grow both personally and professionally.

Francisco Chavez's Current Company Details
ActionLink

Actionlink

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Strategic Sales & Ops Leadership | National Program Manager
akron, ohio, united states
Website:
actionlink.com
Employees:
866
Francisco Chavez Work Experience Details
  • Actionlink
    National Program Manager | Dyson
    Actionlink Aug 2024 - Present
    United States
    At ActionLink, I connect brands and retailers, fostering collaboration. Leading a team of industry veterans and sales operational specialists, I align manufacturer objectives, retailer targets, and shopper expectations to drive purchase decisions and enhance conversion. My expertise lies in ensuring smooth execution and simplifying complex operations.
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  • Christopher Guy
    Director Of Operations For Americas
    Christopher Guy Mar 2021 - Jan 2024
    Washington Dc-Baltimore Area
    As the Director of Operations at Christopher Guy, I ensured efficient delivery and adherence to high service standards for client orders, overseeing all operations to achieve these goals. Providing leadership to both client services and logistics teams, I closely monitored performance metrics to identify and implement areas for improvement. Streamlined operations by integrating Zendesk and RingCentral, improving customer support efficiency. Additionally, collaborating with the sales team, I spearheaded effective sales and marketing strategies aimed at driving revenue growth, contributing to the overall success of the company's operations and customer satisfaction initiatives.
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  • Christopher Guy
    Customer Service Manager
    Christopher Guy Jan 2018 - Mar 2021
    Los Angeles Metropolitan Area
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  • Farfetch
    Customer Service Team Manager
    Farfetch Jul 2014 - Oct 2017
    Los Angeles, California, United States
    Led a global team of 60+, focusing on performance enhancement through coaching and strategic hiring. I streamlined operations, cutting response times by 10% and elevating customer satisfaction by 12%. Serving as a primary escalation point, I resolved issues effectively, leading to a marked decrease in incidents. Through personalized feedback and team-building initiatives, I fostered a culture of continual improvement and high morale, driving overall success.
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  • Shoedazzle
    Customer Service Supervisor
    Shoedazzle May 2010 - Dec 2013
    3530 Wilshire Blvd, Los Angeles Ca 90010
    As ShoeDazzle's Customer Service Supervisor, I led a team of 45+ individuals to exceed performance expectations through personalized coaching and innovative strategies. Achieving exceptional first-call resolution rates, I spearheaded strategic initiatives such as comprehensive metrics tracking and the successful rollout of a help desk ticketing application. With a dedication to continual improvement and fostering excellence, I am ready to drive impactful results in any customer service leadership role.
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  • Union Bank
    Financial Services Officer
    Union Bank Apr 2007 - May 2010
    21201 Hawthorne Blvd, Torrance Ca 90503
    As a Financial Service Officer at Union Bank, I excelled in developing and nurturing business and consumer banking relationships, consistently surpassing monthly goals. Through coaching and training, I empowered my team to thrive in their roles, driving collective success. With expertise in business development, investments, and lending, I maintained a substantial loan pipeline and business lending portfolio. Demonstrating strong leadership, I motivated staff and ensured exceptional service delivery.
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  • Washington Mutual Bank
    Personal Financial Representative
    Washington Mutual Bank Jan 2005 - Apr 2007
    Specialized in fostering strong customer relationships through exceptional service and consistently achieving referral and new account goals. Proficient in various loan products, I facilitated successful account openings and loans while collaborating with tellers to drive sales through friendly competition.
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  • Radioshack
    Sales Representative
    Radioshack Nov 2004 - Nov 2005
    At RadioShack, I smoothly transitioned assistant managerial duties and managed store operations when required. Despite declining a managerial role to prioritize education, I consistently hit monthly sales targets while handling cashier and banking tasks, leading store remodeling efforts, and managing employee paperwork. Additionally, I ensured smooth daily store openings.
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Francisco Chavez Education Details

  • American Intercontinental University
    American Intercontinental University
    Digital Animation
  • The Art Institute Of California-Los Angeles
    The Art Institute Of California-Los Angeles
    Animation, Interactive Technology, Video Graphics And Special Effects
  • J. Sterling Morton East High School
    J. Sterling Morton East High School
    High School Diploma

Frequently Asked Questions about Francisco Chavez

What company does Francisco Chavez work for?

Francisco Chavez works for Actionlink

What is Francisco Chavez's role at the current company?

Francisco Chavez's current role is Strategic Sales & Ops Leadership | National Program Manager.

What schools did Francisco Chavez attend?

Francisco Chavez attended American Intercontinental University, The Art Institute Of California-Los Angeles, J. Sterling Morton East High School.

Who are Francisco Chavez's colleagues?

Francisco Chavez's colleagues are Greg Vosevich, Michael W., Dave College, Katherine Torres, Jer Mahle, Milton James, Julio Hernandez.

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