Fiona Parry Email & Phone Number

London, England, United Kingdom

·Manage the client service team activities which includes new client implementations, BAU administration activities, and client support and billing.·Create and manage project plans, course correcting and escalating where necessary·Setting demanding standards of yourself and your team to ensure the highest service levels are delivered to our.

West Malling, England, United Kingdom

· Lead and manage a team of 5 administrators· Ensure service levels standards are adhered to· Co-ordinate workloads to ensure appropriate resource· Conduct staff 1:1s/appraisals/objectives· Implement training plans for new staff· Review and update procedures and processes· Review of outgoing correspondence/payments· Report, investigate and resolving any.

Beckenham, England, United Kingdom

- Daily Client Money Bank account reconciliation- Daily stock custody reconciliation - Monitor failing trades until resolved- Procedural enhancements- Incident reporting and investigations- Audit and authorise outgoing payments

London, United Kingdom

- Monitoring of Client Money Bank accounts- Report, investigate and resolving any reconciliation breaks- Process cash withdrawals via Cheque/Bacs/Chaps Payments- Ongoing 1:1s with team members and bi-monthly reviews- Development of team members and monthly development meetings- Introducing and delivery of process improvements within the team- Establishing.

Beckenham, England, United Kingdom

- Co-ordinate workloads to ensure appropriate resource- Set training plans for staff - Conduct staff 1:1s/appraisals/objectives- Monitor and resolve failing trades in market- Match trades in CREST within DVP timeframes- Incident reporting and investigations- Analyse complaint statistics and introduce improvements where necessary- Ensure all training plans.

Beckenham, Greater London, United Kingdom

- Manage a team of administrators- Perform monthly and quarterly team reviews and appraisals- Coach and train new starters as well as existing team members- Complete and update monthly MI stats- Procedural reviews and updates and implement changes- Resolve complaints and contentious queries- Incident reporting and investigations- Perform managerial.

Beckenham, England, United Kingdom

- Lead and manage a team of 6 administrators- Produce and manage FX trade contract notes and spot rates- Execute SAYE maturity plans- Monitor daily trade trends in accordance with the FCA regulations- Adhere to agreed processes and work within the constraints of FCA regulations- Receive / place dealing instructions from high profile clients - Take and.

Beckenham, England, United Kingdom

- Execute high value trades for key customers- Produce weekly stats and reports for the higher management team- Adhere to agreed processes and work within the constraints of FCA regulations- Ensure all client / customers are treated fairly and any contentious queries / complaints / incidents are dealt with in accordance with procedures- Review and update.

Beckenham, England, United Kingdom

- General administrative tasks- Process bulk postal dealing trades- Provide customer service via telephone and email- Input postal share dealing instructions from private customers- Arrange the settlement of sale and purchase transactions- Perform all ad-hoc duties- Take and resolve customer telephone queries regarding the share dealing service and.

Nvq, Level 3 Principles Of Management

Microsoft Project 2003, Level 1 Certificate

Microsoft Excel 2007, Intermediate Certificate

Nvq, Level 3 Team Leading