Frances Mcbain Email & Phone Number

HEL's is a brand experience and live events agency, creating people-powered activations. We create immersive events and brand experiences, led by people with the skills to connect with audiences - capitalising on the increasing focus of our brands to deliver ‘real life’ and human experiencesThe HEL's brand features three distinct but closely aligned divisions that enables us to upscale and widen our support for clients: HEL’s Activations - HEL's Angels - HEL’s Artists. HEL's ActivationsWith a remit to continue to develop and build the live and immersive event infrastructure; HEL's Activations specialises in designing sensory and human-focused engagement for brands.HEL's AngelsWith over 20-years experience in the industry, HEL’s Angels is the heartbeat of our agency with over 800 ‘Angels’ enabling clients to access hand-picked and highly skilled teams.HEL's ArtistsThis division showcases a wide roster of artists able to create drama and theatre for events, in response to the ongoing shift towards experiences that provide full brand immersion for clients.

Kent

Connexions Cuisine in Beckenham has 25 years experience in catering for a wide range of clients with different tastes and budgets. The team of chefs are all trained, experienced and creative; they cook to a high standard and not to a budget this ensures that you will enjoy food of the highest quality and presentation. Connexions Cuisine has been catering for both large and small, corporate and private events for over 20 years. Connexions Cuisine are able to offer a comprehensive, bespoke service from delivered buffets to staffed receptions. SpecialtiesCatering, Wedding Catering, Corporate Catering, Event Catering, Fine Dining, Corporate Deliveries, Finger Buffets, Hot Fork Buffets, Cold Fork Buffets, Deliveries, Breakfast Deliveries, Sandwich Deliveries, Cuisine, Barbeques, Christenings, Events,

Sydney And Melbourne

From September 2014 to April 2015 I lived and worked in Australia, fulfilling my working holiday visa. Gaining experience of employment in various office environments with companies such as Fuji Xerox, Ford and AMP Financial Services. Diverse roles, from Events Promotion to working within HR departments, Reception and Administration. Living abroad helped me develop a wide range of abilities such as leadership, planning, decision making and budgeting skills by financing, planning and organising my eight months away. I relished in the opportunity to be independent and highly adaptive, working with local people, experiencing the culture and building an international network of friends and contacts

Surrey

‘Success’ photograph Graduation Events and Award Ceremonies, such as Queen Mary University of London. Heading up the Graduations department, managing a team of three, working with suppliers and staff to coordinate a successful photography service to thousands of Graduates and their families. Up to 10 events running simultaneously each day during high season, utilising up to 350 casual staff at one time. Responsibilities included building this large database of reliable, trustworthy, temporary staff, recruiting, training and the on-site management at various events and locations across the UK.• Liaising with new clients to establish the brief and fine points of the account • Contacting existing clients to ascertain details of forthcoming events (up to 30 a month)• Organising up to 15 photographers and 350 event staff for multiple, simultaneous events• Logistics for all events, site visits/venue searching• Researching and negotiating in order to keep within company budgets• Carrying out a stock take and order any necessary equipment• Continuously communicating with clients to confirm all details, regulate changes, ensure requirements are met and understood• On-site management, point of contact, staff training, problem solving etc.• Dealing with customer issues and complaints and arranging any necessary refunds• Completing paperwork, recording sales figures, expenses and staff wages• Liaising with the client for a final time, arranging any after care, receiving feedback, bringing the event to a close

Surrey

Travelling around the UK and Ireland, working within a team to deliver a successful photography service at University Graduations and Award Ceremonies. Other responsibilities included:• Booking accommodation, flights and transport for all permanent and temporary staff• Providing all staff with event schedules, including venue directions, timings, dress code etc• Arranging staff training days at Universities all over the country for Pre-Event preparation• Training staff how to use the company’s computer programmes as well as particular sales techniques in order to achieve maximum possible sales

London/Surrey

• Success Photography Ltd - On-site Graduation Events Manager • Interactive Selection – Events Manager and HR AssistantDuring this time, I worked on a freelance basis for my previous employers providing on-site Event Management and HR administration duties.

Interactive Selection & Women In Games Jobs

Global recruitment agency focussing on computer games industry. As Office Manager I was responsible for the overall smooth running of the office. As Event Manager for Women in Games Jobs I also organised networking events and the European conference. WIGJ works to recruit more women into the games industry by giving encouragement and information to women seeking work in games. • Organising meetings and events, including annual Women In Games Jobs conference and quarterly networking events. Organising travel arrangements, transport and accommodation• HR responsibilities - Staff administration including holiday and sickness tracking – arranging interviews, screening candidates, new staff inductions• Writing and advertising job descriptions, posting on various internal websites• Social Network Management (inc. LinkedIn groups, multiple Twitter accounts, Facebook)• Maintaining and updating the client/candidate database and handling confidential information professionally and with discretion• Responsible for office procedures including Health & Safety Policy and Grievance policy

This design and marketing company produce promotional brochures, stationery and various other forms of advertising material within the property industry. Mainly an administrative role, however there was an element of Event Management involved in the position, where large parties and gatherings were organised within the property that is on offer. Main tasks:Provide administration support for two Company DirectorsCreate and manage guest lists for various events Typing correspondenceDiary management Deal with both clients and customer queries over the telephone Deliver proofs to clients for approvalInput new client details onto in-house database General office duties: filing, faxing and photocopying

I completed a 52-week marketing placement as part of my University degree where I worked for an American Specialist tour operator.Liaising with travel agents to create best price deals and promotional packagesCommunicating directly with customers to tailor make the most suitable holidays Working on the design and content of the company's websiteCreating marketing mail-outsOperating under pressure, selling holiday packages while competing for commissionAssisting the Product Manager with any ad-hoc duties

Ba (Hons), Leisure Marketing, 2.1

Activities and Societies: Events Management, Consumer Behaviour, Marketing Communications, Managing People, Client Relationship Marketing.

A Levels, English, Geography, Media Studies, A-B

Gcse'S, Grades A* - B, Including Maths And English