Fernando Slade
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Fernando Slade Email & Phone Number

Sr. Customer Success Manager • Project Manager • Program Manager • Global Liaison • Account Manager • Customer Experience SME • Customer Advocate • Culture Ambassador at ScienceLogic
Location: Orlando, Florida, United States 9 work roles 1 school
1 work email found @sciencelogic.com LinkedIn matched
4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email f****@sciencelogic.com
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Current company
ScienceLogic
Role
Sr. Customer Success Manager • Project Manager • Program Manager • Global Liaison • Account Manager • Customer Experience SME • Customer Advocate • Culture Ambassador
Location
Orlando, Florida, United States
Company size
417 employees

Who is Fernando Slade? Overview

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Quick answer

Fernando Slade is listed as Sr. Customer Success Manager • Project Manager • Program Manager • Global Liaison • Account Manager • Customer Experience SME • Customer Advocate • Culture Ambassador at ScienceLogic, a company with 417 employees, based in Orlando, Florida, United States. AeroLeads shows a work email signal at sciencelogic.com and a matched LinkedIn profile for Fernando Slade.

Fernando Slade previously worked as Senior Engagement Manager (Global) at Sciencelogic and Senior Customer Success Manager (Global) at Sciencelogic. Fernando Slade holds Bachelor Of Science (Bs), Business Administration, Management And Operations from Johnson And Wales University.

Company email context

Email format at ScienceLogic

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{first_initial}{last}@sciencelogic.com
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AeroLeads found 1 current-domain work email signal for Fernando Slade. Compare company email patterns before reaching out.

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Profile bio

About Fernando Slade

Senior leader with proven expertise in driving business solutions enabling client success. Internal corporate voice of the customer as primary advocate and liaison in global business environment with specialized experience in North America, Europe, and LATAM markets. Executive team go-to strategist for account management of high-profile clients. Pilots enterprise initiatives to ensure customer satisfaction, retention, and continued revenue recognition.EDUCATION / CERTIFICATIONSBS in Business ManagementProject Management Professional (PMP thru PMI)Harvard Online Management CoursesOracle Rookie & Pro Customer Success / Accreditation ProgramDale Carnegie Training ProgramHIGHLIGHTS•Directed 10 major long-term projects supporting 7 major accounts delivering $1.4M in annual revenue; nominated for corporate Stay Strong and Integrity awards.•Orchestrated rapid solution steering cross-functional team to repair startup configuration; restored normal operations for 4K international sites reducing 83% spike in call volume.•Propelled solution to CSAT/CX concern; led 10-person team in constructing training program reaching 600-person global workforce yielding 35% increase in satisfaction ratings.•Headed strategic account management functions for 5 major accounts to include Wyndham, Marriott, Hyatt, and Starbucks focused in LATAM territory.•Eliminated customer pain point by identifying single point of failure and building solution restoring connectivity between Brazilian government and 115 Starbucks stores.

Listed skills include Management, Sales, Training, Team Leadership, and 18 others.

Current workplace

Fernando Slade's current company

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ScienceLogic
Sciencelogic
Sr. Customer Success Manager • Project Manager • Program Manager • Global Liaison • Account Manager • Customer Experience SME • Customer Advocate • Culture Ambassador
reston, virginia, united states
Website
sciencelogic.com
Employees
417
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Company profile
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9 roles

Fernando Slade work experience

A career timeline built from the work history available for this profile.

Senior Engagement Manager (Global)

Current
Sciencelogic
Jan 2024 - Present

Senior Customer Success Manager (Global)

Sciencelogic
May 2022 - Jan 2024

Senior Customer Advocacy Manager (Global)

Oracle

Orlando, Florida, United States

  • Strategic leader for enterprise programs and customer advocate for top corporate accounts to include InterContinental Hotel Group, Accor, Hyatt, Sonesta, Disney, and Millennium. Engages SVP to C-Suite executives.
  • Directed 10 major long-term projects supporting 7 major accounts delivering $1.4M in annual revenue; nominated for corporate Stay Strong and Integrity awards.
  • Orchestrated rapid solution steering cross-functional team to repair startup configuration; restored normal operations for 4K international sites reducing 83% spike in call volume.
  • Propelled solution to CSAT/CX concern; led 10-person team in constructing training program reaching 600-person global workforce yielding 35% increase in satisfaction ratings.
  • SVP-selected as corporate Diversity & Inclusion (D&I) ambassador; Global Liaison/Chair for ABLE Oracle ERG 2021
Jan 2020 - May 2022

Customer Advocacy Manager (Latin America)

Oracle

Orlando, Florida Area

  • Headed strategic account management functions for 5 major accounts to include Wyndham, Marriott, Hyatt, and Starbucks focused in LATAM territory.
  • Eliminated customer pain point by identifying single point of failure and building solution restoring connectivity between Brazilian government and 115 Starbucks stores.
  • Selected to first-ever corporate Mentee Program as 1 of 30 (out of 60) candidates; completed 1-year program with capstone project under SVP mentorship.
  • Pioneered Interactive Voice Response (IVR) system restructure halving response time to 45 seconds by remapping IVR process enhancing Customer Experience/720K calls per year.
May 2017 - Jan 2020

E-Business Suite Product Manager

Micros Systems Inc

São Paulo Area, Brazil

  • Spearheaded product management lifecycle piloting automated e-business suite installation; delivered cost savings by slashing processing time 30% to under 80 hours.
  • Skyrocketed sales 18% with value positioning design of proprietary software solution supporting ERP integration; simplified workflows and accounting processes for SAP, Microsoft Dynamics AX, and TOTVS.
Oct 2013 - Oct 2015

Corporate Account Manager

Micros Systems Inc

São Paulo Area, Brazil

  • Headed customizations for 6 national franchises launching 270 locations across Brazil earning recognition for largest customer expansion in 2 years.
  • Built 16-person high-performing team and led account management strategy yielding $12K monthly cost savings and 9.4 out of 10 CSAT score.
Dec 2011 - Oct 2013

Technical Sales Engineer

Micros Systems Inc

Columbia, MD, USA

Conducted customized technical sales presentations and demos in tandem with the sales team.

Oct 2008 - Dec 2012
Team & coworkers

Colleagues at ScienceLogic

Other employees you can reach at sciencelogic.com. View company contacts for 417 employees →

RM Ryan Mcquilkin Ryan Mcquilkin Colleague at Sciencelogic Menifee, California, United States, United States View → PM Pat Mancuso Pat Mancuso Colleague at Sciencelogic Sterling, Virginia, United States, United States View → DN David Newfeld David Newfeld Colleague at Sciencelogic Plano, Texas, United States, United States View → JC Joe Chu Joe Chu Colleague at Sciencelogic Taipei City, Taipei City, Taiwan, Taiwan, Province Of China View → JC João Carvalho João Carvalho Colleague at Sciencelogic Cork Metropolitan Area, Ireland View → LB Laura B. Laura B. Colleague at Sciencelogic Arlington, Virginia, United States, United States View → MK Miranda Kirr Miranda Kirr Colleague at Sciencelogic New York, New York, United States, United States View → RM Raleigh Mckenzie Jr. Raleigh Mckenzie Jr. Colleague at Sciencelogic Washington DC-Baltimore Area, United States View → JP Joe Pata Joe Pata Colleague at Sciencelogic Charlotte, North Carolina, United States, United States View → VD Vicki Duong Vicki Duong Colleague at Sciencelogic United States, United States View →
1 education record

Fernando Slade education

FAQ

Frequently asked questions about Fernando Slade

Quick answers generated from the profile data available on this page.

What company does Fernando Slade work for?

Fernando Slade works for ScienceLogic.

What is Fernando Slade's role at ScienceLogic?

Fernando Slade is listed as Sr. Customer Success Manager • Project Manager • Program Manager • Global Liaison • Account Manager • Customer Experience SME • Customer Advocate • Culture Ambassador at ScienceLogic.

What is Fernando Slade's email address?

AeroLeads has found 1 work email signal at @sciencelogic.com for Fernando Slade at ScienceLogic.

Where is Fernando Slade based?

Fernando Slade is based in Orlando, Florida, United States while working with ScienceLogic.

What companies has Fernando Slade worked for?

Fernando Slade has worked for Sciencelogic, Oracle, Micros Systems Inc, Dale Carnegie Training, and The Ritz-Carlton Hotel Company Llc.

Who are Fernando Slade's colleagues at ScienceLogic?

Fernando Slade's colleagues at ScienceLogic include Ryan Mcquilkin, Pat Mancuso, David Newfeld, Joe Chu, and João Carvalho.

How can I contact Fernando Slade?

You can use AeroLeads to view verified contact signals for Fernando Slade at ScienceLogic, including work email, phone, and LinkedIn data when available.

What schools did Fernando Slade attend?

Fernando Slade holds Bachelor Of Science (Bs), Business Administration, Management And Operations from Johnson And Wales University.

What skills is Fernando Slade known for?

Fernando Slade is listed with skills including Management, Sales, Training, Team Leadership, Account Management, Marketing, Social Networking, and Direct Sales.

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