Frank Lacson Email & Phone Number

San Diego, California, United States

Served as Lead Business Analyst for the Engineering Support for Identity Services (ESIS) program (Department of Homeland Security). Elicts requirements and user stories from Product Owners and government stakeholders and coordinates development priorities with SAFe Agile Release Engineeers and Scrum Masters.Provided Human-Centered Design (HCD) guidance for My Navy Portal (US Navy PEO MLB program), a Digital Experience Portal (DXP) for all Navy personnel and family members (http://my.navy.mil). Led a UX team of 4-6 designers and business analysts. Planned and facilitated Career & Life Event design working groups with Manpower, Personnel, Training & Education (MPT&E) stakeholders to elicit design requirements. Leveraged market research, user research, and customer feedback to develop solutions that addressed customer and user pain points. Supported the definition, development, and test of MNP User Interface mockups/wireframes, reusable design components, and Style Guides. Developed a prototype of a Sailor Career Dashboard to demonstrate a proof of concept while adhering to UX design principles. Collaborated with Scrum Masters and DevSecOps teams as an advocate for intended end users throughout the entire Software Development Life Cycle (SDLC).Applied processes from HCD and Human Systems Integration (HSI)-related standards, guidance, and best practices to company-wide Communities of Excellence (CoE). Contributes to Business Development (BD) and capture management initiatives such as Request for Information (RFI), Request for Proposal (RFP), and whitepaper development.

Provided technical leadership and guidance for Human-Centered Design (HCD) activities to ensure designs are built to accommodate the characteristics of the user population that will operate, maintain, and support the system for the Navy Maritime Maintenance Enterprise Solution – Technical Refresh (NMMES-TR) Risk Reduction Effort (PMS 444).Coordinated agile development efforts with Scrum Masters, Functional stakeholders [Naval Shipyards (NSY), Regional Maintenance Centers (RMC)], and COTS/GOTS development teams. Served as the advocate for the end user in Integrated Product Teams that consist of Systems Engineers, Product Support / Logistics, and Test & Evaluation.Conducted human factors, training, and HSI analyses such as: user needs analysis, requirements/user story decomposition, workflow and persona development, and user interface storyboards/mockups.

Contributed Subject Matter Expertise to the Human Factors Engineering / Human Systems Integration (HFE/HSI) Technical Warrant Holder (TWH) at NAVWAR 5.0 (Chief Engineer Office). Assisted the HFE/HSI TWH with Risk, Opportunities, and Issues (RIO) analysis for Systems Engineering Technical Reviews (SETR) and Independent Logistics Assessments (ILA) on U.S. Navy projects and Programs of Record (POR). Assessed the readiness of these programs to conduct HFE and UX activities.Supported requirements analysis and documentation to support the transition of Science & Technology (S&T) projects for the US Navy. Delivered process and product improvements to operational experimentation venues (e.g., Trident Warrior), focusing on user-centered data collection and analysis. Improved the usability and consistency of Cybersecurity and Network Engineering Quick Reference Guides (QRGs) and Standard Operating Procedures (SOPs).

Facilitated 12 working groups with representative end users and Manpower, Personnel, Training & Education (OPNAV N1) functionals to elicit design requirements and customer feedback for My Navy Portal, a web portal projected to serve 1 million users (http://my.navy.mil). Provided design leadership on Graphical User Interface (GUI) designs and website content strategy.Designed, executed, and analyzed usability evaluations and operator in the loop events (OITLs) for agile development efforts within Program Executive Office, Enterprise Information Systems. Served as project lead and technical lead, ensuring the technical quality of products developed by UX designers and junior analysts. Managed technical budgets and deliverable schedules.Led a team of 4 UX designers and training analysts to propose a redesign of a Navy Meteorology and Oceanography portal (NEP-Oc). Developed user-centered templates for portal content owners. Enhanced the usability of existing user interfaces, developed content templates to improve the consistency of new web pages, and reduced the maintenance footprint of Standardized Operating Procedures (SOPs) and Quick Reference Guides (QRGs). Documented UX findings as user stories for consideration in Agile Development Sprints.Conducted market research on weather portals used in other DoD services (e.g., AFWEBS). Facilitated working groups and user assessments with Navy end users and Navy weather Subject Matter Experts. Documented user needs and technology pain points for routine and Disconnected, Intermittent, and Low Bandwidth (DIL) operations.

Designed and conducted applied research for the Office of Naval Research (ONR) and the Defense Advanced Research Projects Agency (DARPA). Participated as a core team member in Small Business Innovative Research (SBIR) Phase II and multi-year ONR applied research (6.2) programs.Published and presented research on decision-making and human performance in a variety of applications: UAV re-planning displays, team ontology mapping tools, workflow coordination representations. Developed task workflows and a Style Guide in support of Navy Future Capabilities (FNC).Served on working-level committees in local and national professional societies. Published and presented research articles on UAV, Tactical Team, and Command Center decision-making.

Designed an original research study on the framing of cost and benefits for an aviation luggage screening laboratory task. Coordinated and collaborated with experiment developers, laboratory managers, and post-doctorate fellows. Provided research topics and concepts that contributed to follow-up studies.

Conducted research on human-automation interaction and aviation decision-making. Performed experiment-related tasks across the entire study cycle: concept design, programming, protocol design, proctoring, data analysis, and documentation.

Ms, Engineering Psychology

Activities and Societies: Human Factors and Ergonomics Society

Bs, Psychology

Activities and Societies: Psi Chi, Human Factors and Ergonomics Society, Alpha Phi Omega

Bs, Industrial Engineering

Activities and Societies: Alpha Pi Mu, Institute of Industrial Engineers, Engineering Council