Flaminia Scarcella Email & Phone Number

With extensive experience in B2B Operations, Content, and leadership of both on-site and remote teams, I bring a strategic mindset and a passion for Diversity, Equity, Inclusion, and Belonging (DEIB). My track record of success in meeting KPIs and growing talent is driven by my ability to inspire, coach, and mentor people, as well as build and manage strong, diverse teams.My exceptional collaboration and communication skills enable me to build trust with peers and stakeholders, fostering a cooperative and productive work environment. Coupled with my analytical skills and continuous improvement mindset, I excel in designing and executing process changes, conducting Test & Learn initiatives, and contributing effectively to new projects and programs.In change management, my growth mindset allows me to navigate the Change Curve swiftly and inspire flexibility and adaptability in others. I will add value to any company looking for a skilled Director of Customer Service, capable of building a solid framework for customer success and inspiring and leading people to success.Additionally, I have been actively preparing for a career change to Director/Head of People roles through formal learning, on-the-job assignments, and volunteer projects. I am now ready to support a fast-growing, ambitious company in its future expansion, leveraging my skills and expertise to add value, pursue my career aspirations, and build solid human relationships.In either role, I am eager to bring my leadership, strategic vision, and DEIB commitment to a dynamic organization, contributing to its growth and success.

Listed skills include Seo, Web Content Management, Content Management, E Commerce, and 26 others.