Brendan Flanagan Email & Phone Number

Washington, Dc, Us

Leads three teams to support a global sales organization and process. Teams include: (1) Sales Operations embedded in six global regions; (2) Salesforce.com Platform with 400+ users; and (3) Sales Quotas.

In 2019 the FCC ordered Intelsat to vacate 300 megahertz of spectrum across 10+ satellites to facilitate the auction of these frequency rights. They offered $5 billion to accelerate the project with no disruption to customers. Intelsat created the Ground Clearing Operations team to identify the thousands of impacted antennas in the US and provide necessary updates. Intelsat successfully completed this clearing in 2023. -- Designed data model to identify impacted antennas and execute/track needed work. The model combined multiple, imperfect data sets to define needed work orders and track progress. -- Built and oversaw new Salesforce.com instance which included outreach data collection; work order system with API connections to multiple vendors; field technician app; and reporting/analytics. -- Managed work order process to ensure timely execution by installation vendors.

Managed multifunctional team to support a portfolio of commercial engineering systems and their users. Bridged communication gaps between business users and IT to ensure business needs were met. Ensured effective daily operations through support, testing, and training on all new features. -- Asset Planning System (APS). Led project to build a greenfield satellite inventory system. Application upgraded a legacy system to model inventory for complex, new technologies and evolving business needs. Upgraded usability and data visualization improved user efficiency. -- RF Manager. Expanded customer portal to allow self-service during the sales process. Enhancement allowed customers to independently run link budget calculations and evaluate potential solutions reducing turn-around time during a crucial segment of the sales process.

Washington D.C. Metro Area

Responsible for multiple applications across several projects. For each project I quickly learned the drivers of the changes and analyzed the impact to existing processes and tools. Gathered and distilled business needs and translated into detailed requirements and mockups for developers. Represented business interests to IT to set developer priorities, test functionality, and approve delivered product. Trained users on functionality and to evangelize the applications. -- Asset Planning System, greenfield commercial satellite inventory system. Application incorporates complex, new satellite technologies. Usability paradigms include modules of functionality that can be combined to simplify many common tasks. This reduced delivery time (April-2016) while maintaining high-value functionality. -- Operational Frequency Planning System, updated existing satellite inventory system. New functionality allows users to track sales and visualize services on new types of satellites with radically different technology. -- Salesforce.com, simplified sales process. Updated application to match real-world sales activities. Separated process into multiple streams that could be worked independently and iteratively. Created new Opportunity Dashboard paradigm to visualize a deal’s completed and remaining work, and to easily initiate needed actions.

Salesforce.com system administrator and trainer for 100+ person non-profit. Led projects to update sales process and implement internal Help Desk. Managed project to decommission an outdated legacy software system. Analyzed existing functionality to ensure service continuity. Developed and implemented communication plan. Monitored seven subprojects to coordinate timeline and dependencies, which led to a smooth transition to new systems.Wrote requirements to update volunteer recruitment software system to handle a load increase of 50%. Managed offshore software developers through delivery process. Trained users on new functionality.

Oakton, Va

Developed structure and plan for a new summer camp for lower-school students. Trained and managed a staff of four during camp’s first-year operations.Exceeded Camp Friends expected earnings by over 100% by recruiting camper families for additional sessions.

AmeriCorps NCCC is a year-long residential community service program. Members are placed on teams of 8-12 and serve together for the whole year. Each team works on several projects, each lasting six to nine weeks. Served two years; the first as a Corps Member the second as a Team Leader in charge of one of these service teams. Our projects included supporting a Boys & Girls Club, Habitat for Humanity, and FEMA. For more information on AmeriCorps NCCC: http://www.americorps.gov/about/programs/nccc.asp

Mba

Activities and Societies: Beta Gamma Sigma Honor Society

Ba, Economics, Psychology