Flavia Marques Email & Phone Number

Melbourne, Vic, Au

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Responsible for onboarding new customers into the KnowBe4 Platform and develop a long term strategy to achieve their goals for Security Awareness Training. Forge relationships with the whole portfolio of customers, but mostly C-level executives and IT managers. Ensure the customers are fully utilising the KnowBe4 console and achieving positive results through periodic review engagements. Coordinate with the Technical Support Team to ensure customers problems are resolved. Coordinate and assist with the renewal process, cross-sale, add-on and subscription upgrades. Gather referrals and produce quotes. Keep accurate administrations and records of accounts in Salesforce

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Responsible for creating and nurturing a strong relationship with new and existing customers by helping with their technology challenges and discussing solutions for their business. Negotiate contacts for IT Manage Services including cybersecurity, cloud infrastructure, connectivity and help desk. Organise quotes for the supply of hardwares and softwares, build partnership with vendors and be a point of connection between customers and the technical team. Perform general administrative tasks, record and manage sales on Salesforce. Ensure efficiency in the organisation of documents, processes and information

Australia

Responsible for interaction with new and existing clients to help them with insurance solutions for their business and personal lives. Perform policies review process, and control of client retention. Preparation of spreadsheets using the Excel tool, helping in the control of information. Perform general administrative tasks, ensuring efficiency in the organisation of documents, processes and information

Melbourne, Australia

• Perform general administrative task, ensuring efficiency in the organization of documents, processes and information. Accountable for assisting in the monthly evaluation and control of the budget plan (about $540K), with targets to increase sales. Responsible for interaction with new and existing clients to help them with insurance solutions for their business and personal lives. Preparation of spreadsheets using the Excel tool, helping in the control of information. Achievements: • Responsible for using a differentiated service methodology to achieve complete customer satisfaction, achieving all goals set by the company.

Melbourne, Australia

A customer focused position, accountable for offering expertise on insurance products to financial advisers and clients answering enquiries, organising quotes, processing policy endorsements, billing management and sorting urgent matters to the service team. Achievements: Developed an Excel spreadsheet control methodology ensuring the data and information are organised, bringing greater visibility to the entire work team;Worked closely with a motivated team of managers to develop the budget plan, keeping the forecast control, meeting all the goals set by the company

Melbourne, Australia

• Accounts payable, accounts receivable, bank reconciliation as well as analysis of balance sheets and profit & loss statements. Responsible for processing client’s documentations, organising them and producing financial statements (BAS). Develop general administrative activities, ensuring efficient office operations. Accountable for processing documents into the MYOB system. Excellent customer service, providing accurate and detailed information, keeping the client’s satisfaction level high.Achievements: • I created a different work methodology, using Excel spreadsheet, bringing greater efficiency to the financial control processes.

• Responsible for sales assisting involved mostly to build relationship with customers, educate them about new products and sales campaigns providing excellent customer service and driving sales to achieve targets. Achievements: • Achieved 100% of customer satisfaction target, as well as achieved all sales targets; • Coordinated efforts with the marketing team and cultivated potential customers into loyal buyers.

Brazil

• Accounts payable and receivable, account reconciliation, expense control and analysis, issuance of invoices. Participation in audit process, helping to solve nonconformity processes, offering efficient solutions. Responsible for negotiation and purchase of technology equipment’s, software’s and related services, performing contract management. Achievements: • Part of a motivated team of technical experts’ professionals, working on a design tech solution to advance the services provided by the company, negotiating contracts with the relevant suppliers, bringing cost reduction to the company and increasing customer satisfaction.

Brasília Area, Brazil

Founded in 1808, Banco do Brazil is the oldest and largest bank in South America by assets and with branches across the globe. It positions as #132 in the Forbes 2017 list of the World’s Biggest Public CompaniesDuring the first two years, my customer service role involved greeting and assisting customers with queries, bank transactions and cash handling. I was responsible for delivering product information, educating customers on the use of new technologies and referring them to a specialist within the branch for lending and mortgage matters. The following two years, I moved to the legal department where I was responsible for managing financial contracts for commodities (agriculture and mining). I was also part of a team responsible for credit recovery. Responsibilities:• Greeting and receiving customers into the branch• Assisted customers with their banking transactions and enquires• Promoted and sold banking services to customers• Built commercial relationship• Assisted the team to interpret financial documents and translated them into practical language to customers• Resolved complex queries regarding bank regulations and its financial transactions.• Reviewed contracts to for credit recovery feasibility.Achievements:• Received over 98% of positive feedbacks both from customers and management• Established strong work relationship between internal departments and customers• Improved the team service level by 15% regarding the resolution of complex queries• Reviewed over 30 financial contracts per month to ensure the bank was succeeding with the credit recovery project.

Bachelor'S Degree, Accounting

Bachelor Degree In Law, Law