Flavia Marques Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

Responsible for onboarding new customers into the KnowBe4 Platform and develop a long term strategy to achieve their goals for Security Awareness Training. Forge relationships with the whole portfolio of customers, but mostly C-level executives and IT managers. Ensure the customers are fully utilising the KnowBe4 console and achieving positive results.

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Responsible for creating and nurturing a strong relationship with new and existing customers by helping with their technology challenges and discussing solutions for their business. Negotiate contacts for IT Manage Services including cybersecurity, cloud infrastructure, connectivity and help desk. Organise quotes for the supply of hardwares and softwares.

Australia

Responsible for interaction with new and existing clients to help them with insurance solutions for their business and personal lives. Perform policies review process, and control of client retention. Preparation of spreadsheets using the Excel tool, helping in the control of information. Perform general administrative tasks, ensuring efficiency in the.

Melbourne, Australia

• Perform general administrative task, ensuring efficiency in the organization of documents, processes and information. Accountable for assisting in the monthly evaluation and control of the budget plan (about $540K).
• Responsible for using a differentiated service methodology to achieve complete customer satisfaction, achieving all goals set by the company.

Melbourne, Australia

A customer focused position, accountable for offering expertise on insurance products to financial advisers and clients answering enquiries, organising quotes, processing policy endorsements, billing management and sorting urgent matters to the service team. Achievements: Developed an Excel spreadsheet control methodology ensuring the data and information.

Melbourne, Australia

• Accounts payable, accounts receivable, bank reconciliation as well as analysis of balance sheets and profit & loss statements. Responsible for processing client’s documentations, organising them and producing financial.
• I created a different work methodology, using Excel spreadsheet, bringing greater efficiency to the financial control processes.

• Responsible for sales assisting involved mostly to build relationship with customers, educate them about new products and sales campaigns providing excellent customer service and driving sales to achieve targets..
• Achieved 100% of customer satisfaction target, as well as achieved all sales targets;
• Coordinated efforts with the marketing team and cultivated potential customers into loyal buyers.

Brazil

• Accounts payable and receivable, account reconciliation, expense control and analysis, issuance of invoices. Participation in audit process, helping to solve nonconformity processes, offering efficient solutions..
• Part of a motivated team of technical experts’ professionals, working on a design tech solution to advance the services provided by the company, negotiating contracts with the relevant suppliers, bringing cost.

Brasília Area, Brazil

• Founded in 1808, Banco do Brazil is the oldest and largest bank in South America by assets and with branches across the globe. It positions as #132 in the Forbes 2017 list of the World’s Biggest Public CompaniesDuring.
• Greeting and receiving customers into the branch
• Assisted customers with their banking transactions and enquires
• Promoted and sold banking services to customers
• Built commercial relationship
• Assisted the team to interpret financial documents and translated them into practical language to customers

Bachelor'S Degree, Accounting

Bachelor Degree In Law, Law