Flavia Berredo Email and Phone Number
Flavia Berredo personal email
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Hi there! 👋😊 I’m Flavia, a Communications and UX Design professional with a knack for blending technology and human experience. Fluent in English, Portuguese, and Spanish, and currently brushing up my French skills—mais oui, I’m getting there! 🇬🇧🇧🇷🇪🇸🇫🇷My career has taken me from the fast-paced world of journalism to the cutting-edge of tech and digital travel, collaborating with top companies like Booking.com and Decentral Inc. My passion lies in tackling complex challenges, building meaningful relationships, and crafting innovative, user-centric solutions—all while keeping empathy at the heart of what I do. My commitment extends to investigation in all its forms, including fraud prevention and resolution, driven by a dedication to uncovering truth, solving intricate problems, and ensuring security.Outside of work, I’m passionate about giving back through volunteering and embracing the beauty of nature. I’m an aspiring chef whose creations might not earn Michelin stars but certainly bring joy to those around me and a wag to my dog’s tail! 🐶 You might also find me exploring new cities, curled up with a good book, or dancing like a disco diva with moves that would make Madonna proud! 🌍📚💃A lifelong learner, I’m always diving into something new—whether it’s mastering new tech trends, creating compelling multimedia projects, or geeking out over the latest in user experience design. My quest for knowledge is as boundless as my love for discovering new experiences.Let’s connect if you’re passionate about leveraging creativity and technology to make a difference! I’m always up for a chat about the latest trends, your favourite travel destinations, or anything that sparks a great conversation.
Booking.Com
View- Website:
- workingatbooking.com
- Employees:
- 15941
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Regulatory Compliance And Escalations Supervisor | Fraud AnalystBooking.ComToronto, On, Ca
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Customer Success ManagerBooking.Com Jul 2022 - PresentToronto, Ontario, Canada• Cultivated and managed client relationships, achieving a 95% customer satisfaction rate and driving a 20% increase in customer retention across key LATAM markets.• Provided expert bilingual support (Portuguese, Spanish, and English), resolving 90% of client inquiries on the first interaction, improving service efficiency and reduced response times.• Led onboarding and training sessions for over 50 new agents, fostering operational excellence, increasing team performance, and supporting a 10% reduction in agent turnover.• Collaborated with cross-functional teams to streamline processes, enhancing response times by 15% and improving issue resolution time for high-priority cases.• Leveraged data-driven insights to identify trends, address pain points, and develop strategies that resulted in a 30% reduction in customer escalations.
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Operations Team Lead - Customer Service SpecialistBooking.Com Jan 2021 - Jul 2022Toronto, Ontario, Canada• Delivered exceptional bilingual (English/Portuguese) customer service across phone, email, and chat channels, exceeding customer expectations through in-depth product knowledge and achieving a 95% satisfaction rate.• Streamlined issue resolution for inquiries, complaints, cancellations, and payments, resulting in a 90% first-contact resolution rate while consistently adhering to company guidelines and maintaining a 98% quality assurance score.• Mitigated fraud risks by implementing advanced detection techniques, reducing incidents by 20%, and safeguarding sensitive information while enhancing fraud prevention protocols.• Orchestrated new hire onboarding and training programs, fostering a culture of empathy and teamwork, resulting in a 23% improvement in overall team performance metrics.• Leveraged data-driven insights from Tableau and CRM tools to identify trends and implement targeted improvements, consistently exceeding performance targets while ensuring exceptional customer experiences.
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User Experience DesignerGeneral Assembly Jan 2024 - Feb 2024Toronto, Ontario, CanadaFull-time immersive auditor student in the User Experience Design Program, completing over 265 hours of professional training in 8 weeks. This intensive program focused on hands-on learning, emphasizing user-centered design, design thinking, and effective team collaboration.During this experience, I developed a range of skills, including Competitive Analysis, User Research, Persona Development, and Usability Testing. I also gained practical experience in Information Architecture, Wireframes, and Clickable Prototypes, allowing me to create intuitive user flows and test usability through rapid prototyping.Additionally, the program covered key aspects of User Interface (UI) design. I explored Visual Design principles, including Typography, Color Theory, and Composition, and learned how to create engaging user interfaces that enhance the overall user experience. I also gained insights into Accessibility design, ensuring that the interfaces I create are inclusive and usable for a diverse range of users.The program provided opportunities to work on Client & Stakeholder Presentations, refining my skills in stakeholder communication and management. I became proficient in industry-standard design tools like Figma, Adobe Suite, Miro, and WebFlow, applying them to real-world projects. -
Junior Ui/Ux DesignerDecentral Inc. Jan 2020 - Jan 2021Toronto, Ontario, Canada• Collaborated with senior designers and developers to design and develop intuitive user interfaces for Decentral's mobile app and web platform, incorporating user feedback to enhance the overall user experience.• Gained hands-on experience in creating visually appealing and consistent design assets (icons, illustrations, animations) that aligned with Decentral's brand identity and contributed to a cohesive user experience across all platforms.• Actively participated in the development of interactive prototypes to test and refine design concepts, conducting usability testing with target users to gather feedback and iterate on designs.• Learned from experienced developers to ensure seamless integration of design elements into the overall product development process.• Analyzed user data and metrics under the guidance of senior team members to identify areas for improvement and implement design solutions. -
Executive Assistant To Ceo & Event ManagerDecentral Inc. Nov 2017 - Jan 2020Toronto, Ontario, Canada• Expertly managed the complex schedule of the CEO, a prominent figure in the cryptocurrency industry, coordinating high-level meetings with investors, government officials, and industry leaders. Discretionately handled sensitive financial information and maintained confidentiality in a fast-paced, high-pressure environment.• Orchestrated complex domestic and international travel arrangements for the CEO and executive team, often involving multiple destinations and last-minute changes, prioritizing safety and comfort, and adhering to budgetary guidelines.• Collaborated with the communications team to proactively manage the CEO's public image and respond to media inquiries, ensuring accurate and timely information dissemination while mitigating potential reputational risks.• Prepared and reviewed confidential documents, reports, and presentations, ensuring meticulous accuracy and adherence to company standards and regulatory requirements.• Cultivated and maintained strong relationships with key stakeholders in the cryptocurrency ecosystem, including investors, regulators, and industry partners, fostering strategic alliances and facilitating communication.• Organized and executed high-profile industry events, conferences, and community outreach initiatives, showcasing Decentral Inc.'s leadership in the cryptocurrency space and promoting the company's brand and values.• Coordinated cross-functional projects in fintech, blockchain, and decentralized technologies, ensuring timely delivery, alignment with organizational goals, and adherence to security protocols.
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Corporate Communications & Operations ManagerImagine Health Centres Aug 2013 - Aug 2017Calgary, Canada Area• Catalyzed the launch of a groundbreaking online marketing campaign that propelled newspaper sales during tenure as "Marketing and Events Manager."• Spearheaded a dynamic internal team, assuming the role of editor-in-chief for the widely acclaimed corporate newsletter "Monthly Dose," garnering accolades from patients and senior management alike.• Engineered impactful on-site and off-site SEO strategies, driving swift organic and Google ranking advancements for clients.• Directed comprehensive staff mentorship initiatives encompassing scheduling, training, and fostering a cohesive team environment.• Orchestrated seamless lounge catering and setup operations, skillfully managing catering sessions and cultivating affiliate partnerships. -
Creative WriterWave Magazine Jan 2012 - Dec 2015Calgary, Alberta, Canada• Developed, wrote, and executed creative concepts for promotional and advertising campaigns for the Brazilian community.• Effectively interpreted Client’s, Sales’, and Management’s needs and translated them into compelling messages.• Ensured consistent brand messaging for the magazine.• Generated and contributed ideas for promotions.• Worked within the station’s core values of Integrity, Creativity, Respect, and Teamwork.• Engaged in picture selection and page layout design, demonstrating expertise in website, magazine, and design editing.• Conducted interviews in person and via phone with readers, sources, and story participants.• Swiftly collected, analyzed, and wrote articles for breaking news stories.• Crafted content for the magazine's website and diverse social media platforms. -
Broadcast Production AssistantGlobal News Jan 2012 - Aug 2013Calgary, Canada Area• Assisted the program's journalist director in orchestrating the live broadcast of Global News Morning, ensuring seamless production and setting the tone.• Contributed innovative ideas for program content and collaborated on defining objectives to engage diverse communities.• Crafted compelling TV news content, including script preparation and adherence to broadcasting standards.• Organized interviewees and contributors, conducting research and maintaining contact files.• Drafted and published online articles, utilized social media to promote content, and engaged with audience feedback for continuous improvement. -
Chief Reporter / Broadcast JournalistRedetv! Jan 2009 - Nov 2011BrazilResourceful Chief Reporter: Unveiling Impactful Stories; In my role as Chief Reporter, I led the charge in uncovering and presenting impactful stories, delivering informative content to local and national audiences through compelling visual storytelling.• Produced and presented regular features and breaking news segments, with a keen focus on diverse subjects including business, government, health, and crime.• Conducted comprehensive interviews, delving into source backgrounds to craft engaging narratives for news articles.• Demonstrated versatility by covering a broad spectrum of stories, ranging from investigative pieces to human interest profiles, and from business insights to hard news events.• Maintained an acute awareness of local events, ensuring timely and relevant coverage in alignment with evolving news cycles.• Cultivated invaluable relationships within local government, business circles, and community sources, enriching the depth of my reporting.
Flavia Berredo Skills
Flavia Berredo Education Details
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User Experience Design Program -
Marketing/Marketing Management, General -
Communication, Journalism, And Related Programs
Frequently Asked Questions about Flavia Berredo
What company does Flavia Berredo work for?
Flavia Berredo works for Booking.com
What is Flavia Berredo's role at the current company?
Flavia Berredo's current role is Regulatory Compliance and Escalations Supervisor | Fraud Analyst.
What is Flavia Berredo's email address?
Flavia Berredo's email address is fl****@****ail.com
What schools did Flavia Berredo attend?
Flavia Berredo attended Coursera, General Assembly Canada, University Of Calgary, Universidade Vila Velha - Uvv.
What skills is Flavia Berredo known for?
Flavia Berredo has skills like Adobe Audition, Social Media, Public Speaking, Creativity, People Management, Journal Entries, Press Releases, Media Relations, Event Planning, Blogging, Data Analysis, Telecommunications.
Who are Flavia Berredo's colleagues?
Flavia Berredo's colleagues are Shahid Khan, Merlin Kirikal, Erica Duzioni, Kirk Quijano, Gergo Belovai, Elena Stojanova, Ioanna Konstantinopoulou.
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