Flavia Brown Email & Phone Number

Rio De Janeiro, Rj, Br

Rio De Janeiro Area, Brazil

Rio De Janeiro Area, Brazil

Rio De Janeiro Area, Brazil

Rio De Janeiro Area, Brazil

Rio De Janeiro Area, Brazil

Rio De Janeiro Area, Brazil

As a Digital Presence & Social Media Monitoring Strategist in my self-employed capacity in 2018, I developed an even more acute sense of ownership while I undertook the following responsibilities:• Conducting comprehensive monitoring and analysis of clients' online channels, producing insightful reports and presentations to drive strategic decisions.• Nurturing client relationships by crafting personalized responses and actively engaging with customers on social media platforms.• Categorizing all received mentions based on sentiment, effectively monitoring and maintaining the brand’s social health.• Managing budgets and online advertising campaigns to optimize client digital presence and engagement.• Managing website content updates and enhancements to ensure relevance and engagement.• Orchestrating live streaming events to boost audience engagement and brand visibility.This role not only honed my expertise in digital presence monitoring and analysis but also strengthened my skills in client relationship management, budget management, content management, and event coordination.Clients: Infoglobo (Rio Gastronomia, Semana Design Rio, Educação 360 and Veste Rio), Ancar Ivanhoe (Rio Design Barra and Rio Design Leblon), Prêmio da Música Brasileira, Hysteria, Agência 3 (Guaracamp), among others.

Rio De Janeiro Area, Brazil

During my tenure at this strategic content agency, I served as a pivotal link between clients and their online audiences, leading social media monitoring, support and engagement initiatives. My responsibilities included:• Conducting comprehensive monitoring and analysis of client's online channels, producing insightful reports and presentations to drive strategic decisions, showcasing my attention to detail.• Cultivating strong client relationships by crafting personalized responses and actively engaging with customers across social media platforms.• Evaluating and categorizing mentions based on sentiment to gauge brand sentiment and health.• Leading content strategy and execution for client's weekly newsletters.• Managing website content updates and enhancements to ensure relevance and engagement.• Orchestrating live streaming events to boost audience engagement and brand visibility.• Successfully juggling +15 simultaneous projects of varying complexities, demonstrating exceptional multitasking, organizational skills, and resilience.This multifaceted role allowed me to enhance my expertise in operations management, client relations, strategic communication, customer support, and analytical skills, contributing to a well-rounded skill set.Clients: Rock In Rio 2017, Universal Music Brasil, Infoglobo (Rio Gastronomia, Semana Design Rio, Educação 360 and Veste Rio), Edições Globo Condé Nast (Wired Festival), Rolling Stones 2016, Ancar Ivanhoe (Shopping Nova América, Shopping Nova Iguaçu, Boulevard Rio Shopping, Botafogo Praia Shopping, Rio Design Barra, Rio Design Leblon and Institucional Ancar Ivanhoe), Canal Futura, Energisa, Open Air, Los Hermanos - O Filme, Sónar, Paul McCartney 2014 Brazil Tour, Sonoridades, Multiplicidade, Travessias, Visualismo, among others.

Orlando, Florida Area

As a participant in the Disney International College Program, I had the privilege of working at one of Walt Disney World’s busiest merchandise locations, the Emporium at the Magic Kingdom. During this experience:• I developed my problem-solving skills by handling customer complaints face-to-face and tailoring solutions to each individual's needs within a fast-paced, high-volume environment.• Contributed to a record-breaking sales performance, demonstrating my resilience and ability to thrive under pressure.• Assisted in sales operations, managing inventory, handling cash, and ensuring an impeccable store presentation.• Consistently upheld Disney's Four Keys principles to deliver exceptional service, enhancing guest experiences, and achieving business objectives.• Provided personalized assistance to guests from diverse backgrounds, addressing inquiries and helping create a memorable experience for them.• Recognized as a "Great Service Fanatic" by the management team and colleagues for exceeding both Guest and role expectations and fostering positive guest interactions.This immersive international experience not only strengthened my skills in customer service but also taught me the importance of delivering outstanding service in every interaction.

Rio De Janeiro Area, Brazil

As a Customer Success Intern at Descomplica, I played a key role in enhancing customer satisfaction and operational efficiency. My responsibilities included:• Managing customer inquiries, complaints, and payment requests, ensuring timely and effective resolutions• Addressing and resolving issues creatively to rebuild and maintain customer trust• Assisting customers in navigating and utilizing the website, enhancing their overall user experience• Developing model responses that served as references for other team members, improving consistency and response qualityThis role sharpened my problem-solving, communication, and customer relationship management skills.

2013 Fifa Confederations Cup

During the 2013 FIFA Confederations Cup, I supported major news agencies, including Reuters and AFP, at the Stadium Media Center in Maracanã. My responsibilities included:• Facilitating the workflow and needs of press teams in various settings such as press conferences, mixed zones, press tribunes, and on the field• Ensuring efficient operations and smooth communication between media representatives and event organizers• Assisting with the coordination of media activities and logistics to enhance coverage efficiency• Addressing and resolving operational issues that arose, ensuring seamless media operationsThis role demonstrated my ability to manage media operations in a high-pressure, dynamic environment, and required excellent organizational, communication, and problem-solving skills.

Fashion Rio And Rio-À-Porter

As an Operations & Accreditation Freelancer for Fashion Rio and Rio-à-Porter, I played a key role in executing the accreditation process for press and potential buyers during the business fair. My responsibilities included:• Streamlining the registration and verification process for media representatives and buyers to ensure operational efficiency• Implementing and maintaining organizational systems to manage high volumes of accreditation requests• Coordinating with event organizers to resolve accreditation-related issues promptly• Providing exceptional support and information to press and buyers, enhancing their overall event experienceThis role required strong operational skills, excellent communication, and the ability to manage complex processes under tight deadlines.