Flávia Faria Email & Phone Number

São Bento Do Sapucaí, Sp, Br

Brazil

AB InBev - BEES app- Backend implementation for LATAM Expansion Team;

- Understand customer challenges to share best practices for Zendesk implementation in their customer service projects;- Collaborate with clients to design technical and operational workflows for implementation across single or multiple teams.- Proficiently deliver Zendesk training to agents and administrators across all modules;- Dedicated one year to implementing projects for Lojas Renner S.A, one of Brazil's largest department store chain, involving multiple service fronts, help centers, system integrations, and complex business rules;- Develop and implement ChatBot solutions for user retention and self-service;- Create and utilize JSONs, webhooks, and Zendesk's API for event-based process automation;- Successfully troubleshoot complex business rules for Zendesk instances requiring optimization or process implementation;- Provide training and support to employees across all departments with inquiries about Zendesk, its functionalities, and possibilities;- Act as a coordinator in the company's Diversity Committee, advocating for equity and inclusion for minority and marginalized groups. Engage in literacy initiatives, awareness campaigns, and open discussions.

Campos Do Jordão, São Paulo, Brasil

- Expertise in sales coordination and consultancy;- Support to customers as primary contact to operational team.- Involvement in the strategic sales, marketing and organizational plan.

Florianópolis E Região, Brasil

- Continuously monitor and assess the success of customers in their Inbound Marketing strategies;- Actively engage with customers to understand their objectives and goals;- Provide the necessary support to customers with a focus on excellence and helping them achieve growth-oriented results;- Assist customers in creating marketing strategies tailored to their sales funnel;- Implement marketing strategies using RD Station Marketing to achieve customer objectives.

Florianópolis E Região, Brasil

- Provide 1st level support to users via email, addressing their inquiries and difficulties related to the RD Station platform;- Assist users in resolving issues and provide explanations to enhance their usage of the RD Station platform;- Conduct initial troubleshooting for tools and applications associated with user-reported issues;- Perform detailed problem analysis to understand the nature of reported difficulties;- Manage tickets by categorizing and documenting issues, and ensure their constant updating throughout the resolution process, respecting all SLAs;-Escalate complex issues and tickets to the 2nd level support when necessary.

São José Dos Campos Area, Brazil

- Extensive experience in implementing and maintaining air traffic control systems, with a notable track record of having deployed Data Link Technology in 20 airports for the Brazilian Air Force;- Offer technical support to ensure the smooth functioning of air traffic control systems;- Capability to provide training for air traffic controllers about ATC systems or related areas;- Ability to manage and oversee air traffic control systems, including implementation processes;- Expertise in conducting impact and risk analysis for system implementations;- Experience in testing air traffic control systems and ensuring final assisted operation.

São José Dos Campos, São Paulo

- Responsible for the administration and management of content on Embraer's Jets after-sales portal;- Conducting user monitoring to ensure optimized performance of the portal;- Providing technical support and addressing user needs in both Brazil and North America.

Caçapava, São Paulo

- Providing remote assistance to users for initial troubleshooting via email or phone;- Offering support to users in South, Central, and North American countries;- Participating in quality projects aimed at enhancing user support and services;- Contributing to the expansion of processes within the company to improve efficiency and effectiveness.

São José Dos Campos, São Paulo

- Provide support for user account management across 47 countries;- Assist users with specific software and applications, including Blackberry, ensuring their proper functioning;- Address critical issues promptly to minimize disruptions in operations;- Engage in direct communication with employees of the company (Johnson & Johnson) to enhance their day-to-day activities;- Collaborate with Johnson & Johnson employees to facilitate continuous improvement in their work processes.

Bachelor Of Technology - Btech, Systems Analysis And Development

Associate Of Science - As, Information Technology