Flavio Saenz Email & Phone Number

Oklahoma City, Oklahoma, United States

Weatherford, Oklahoma, United States

Resolved 100+ technical issues for Apple customers.Conducted 2000+ system diagnostics to perform real-time issue fixes & detected preventable problems, achieving 70% decrease in complaints.Identified & troubleshoot 3rd party component compatibility failure with Apple products & upgraded system software to improve customer experience by 40%.

Clinton, Oklahoma, United States

Directly interacted with 75+ previous buyers via phone & email to upgrade services and upsell products, resulting in a 120% increase in revenue.Advocated for customers to ensure they received the best value with upselling and cross-selling techniques resulting in an increase of revenue by 70%My responsibilities as a salesperson involve selling multiple services such as wireless, DirecTV, high speed internet, business/personal gross adds/features, and reaching certain goals individually and as a team. I utilize personalized conversations with every customer to find the best solutions for their lifestyle. I start off with a warm welcome, opening the door for the customer, starting off by introducing myself and welcoming them into our store making sure our interaction is personal. I uncover any needs and offer personalized solutions, gain agreement and thoroughly educate the customer of what has been done. After, I sincerely thank them for their visit and walk them through the door with a business card.My responsibilities as customer service include taking bill payments from customers, also using bookend questions to uncover any issues while they are here for their short visit. I must keep the store clean, help customers transfer data to their new phones, help troubleshooting, answering any questions regarding their services, also opening and closing store duties. I am also responsible for following up with customers

Cybersecurity

Certificate, Security Plus