Flavio Macea Coelho Email & Phone Number

o Passionate professional with strong experience in suply chain, more than 20 years working in technologies companies, industry and payments options developing different roles in: Logistics process, Backoffice Operations, Products, Customer support, Relationships and Saleso 15+ years hiring, managing and developing people. Leadership to create and develop high performance teams based on building trust and multi layer strategy alignment connecting company strategy to teams purposeo Experience across Customer and User Care Operations, including: Team sizing, Service Level Agreement, Technical Support & Field applicationso Outstanding Communication and organizational skills. Customer centric relationship managemento P&L management of Back office products in addition to Budget, Capex and Opex provision linked to automation projects and digital initiatives with EBIT above R$30M full yearo High skilled negotiation with supliers and distribution partnerso Abiltiy to create and develop strategies with direct organization and with distributor partners “Outsourcing”o Implementation, execution and monitoring of continuous improvement program with ROI to ensure the organization meets key deliverables with consistent and scalable wayo Presenting projects, findings and analysis to the board management (Awards)o Ability and resiliant to work under pressure and high paced environmento Superior strength in analytical reasoningo Merits awarded by certifying bodies and external audits

Listed skills include Logistics, Supply Chain, Key Performance Indicators, Supply Chain Management, and 39 others.