Fletcher Chambers Email & Phone Number

Responsible for engineering and operations of all retail and storage platforms and services: 2,400+ retail Windows and Linux servers, 85,000+ retail devices, over 1.2 petabytes of SAN and backup for corporate data centers and over 1,000 store locations in 4 countries. Managed an organization of over 50 employees and contractors. Focal point for enterprise electronic discovery initiatives, primary participant in storage related depositions.• Developed and implemented storage total cost of ownership models• Managed teams responsible for storage asset life-cycle to deliver >15% annual capacity growth while keeping hardware costs flat• Led teams responsible for ongoing program of storage vendor and infrastructure consolidation to reduce device count • Managed team responsible for the implementation of enterprise-wide tape encryption

Responsible for engineering and operations of all distributed platforms and services: Unix (300+ servers), Linux (200+ servers), Windows (3500+ servers), SAN, backup, and distributed scheduling for corporate data centers and over 800 store locations. Managed a staff of over 65 employees and contractors. Established asset-lifecycle management practice, implementing server standardization, consolidation and virtualization programs resulting in over $5 million dollars of savings annually. Led teams responsible for coordinating asset management practices with system and service management teams. Integrated operational and asset management practices with finance and accounting organizations.• Reduced labor costs by over 25% while store locations and store devices increased by over 35%.• Led teams responsible for chain-wide refresh of all retail computing devices, over 75,000 registers, workstations, kiosks, printers and hand-held devices.• Led platform virtualization program.• Managed SAN reconstruction and standardization program resulting in over $2 million in annual savings.

Responsible for operations of several distributed platforms and services: Windows (2000+ servers), backup, distributed scheduling, network and voice for corporate data centers and over 800 store locations. Managed staff of over 30. Aligned operational processes with ITIL practices. Established robust corporate server patching practice, resulting in zero vulnerability-related incidents or downtime since inception.

Promoted and maintained effective customer account relationships with Carlson business units. Recommended and coordinated the delivery of IT services, including workstation, server, database, network, inter/intranet services, development tools, and voice services. Functioned as a single point of contact for shared IT services and as a liaison between Carlson IT, Carlson business units and external customers. Focal point for problem escalation. Approved infrastructure changes. Coordinated technical architecture reviews for upgrades and system enhancements. Maintained infrastructure release plan. Responsible for service level management and conducting service reviews. Aligned IT services with business unit requirements and strategy. Developed new IT services. Identified and coordinated the implementation of cost reduction and operational efficiency opportunities for business units.

Managed the delivery of Unix services. Managed staff of twenty system administrators. Determined server strategy and implementation plans for Solaris and AIX platforms. (250+ servers). Responsibilities included: server operations, server consolidation, data backup and restoration operations, setting server hardware and software standards, negotiation of new services, asset life-cycle management, planning for continuous availability and disaster recovery. Managed relationships. Managed server operations budget ($10 million dollars capital equipment budget, $2.2 million dollars operating budget) and cost models. Introduced large scale enterprise Unix servers (Sun 10Ks) and SAN to Fingerhut’s environment.

Mba, Business Administration, Managment

Bachelor Of Science, Business Administration