Lisa Rider Email & Phone Number

Albany, New York Metropolitan Area

o Serve as the operational manager of transportation services for complex Employer & Individual transportation customers. This includes servicing of products that contribute to the continued growth, and profitability, enhancing customer retention and new business opportunities. Responsible for and own all customer service results. Primary liaison between transportation clients and MedTrans. Facilitates and leads all customer meetings. Foster a strong partnership with both internal and external clients to deliver superior service and enhance UHC’s reputation in the industry.

Kingston, New York, United States

o In addition to the below; serve as a mentor; Subject matter expert and substitute team led. Assigned and handled larger Strategic Accounts such as Shell Oil and United Healthgroup employee account.

Kingston, New York, United States

o Serve as liaison to address, respond, and resolve escalated issues with external and internal customers and providers. Provide root cause analysis and support cross function corrective actions. Support the overall delivery of benefits and service within Production and Service teams by providing support and guidance to existing and potential customers. Serve as a key member of Account Management Team providing leadership in the communication and resolution of problems and issues. Meet with clients to present new products and services and solve problem issues. Provide effective benefit consultation and relationship building with customers support; participate and deliver presentations of the Production and Service platforms to internal and external customers. Interface with strategic partners to ensure smooth delivery of services for new business implementation. Support and participate in external customer audits through customer communication; site visit coordination; audit result validation and post audit action. Uphold the New Basics of healthcare delivery and management on a daily basis.

New Paltz, New York, United States

o Sales Manager responsible for all aspects of the sale and service of corporate group meetings at 4-star boutique resort in upstate New York. Provide exemplary customer service before and during the corporate meeting experience. Provide reporting to Director of Sales on budgeted numbers vs actual sales figures. Administrator for Sales and Catering software system. Produce weekly; monthly and quarterly reports via Crystal Reporting.