Nicole Fleming Email & Phone Number

East Lansing, Michigan, United States

➤ Managing daily operations, marketing, and all finances for a 276K sq.ft. athletic club owned by a health system.➤ Revamping sales and customer service by developing new standardized and centralized workflows and procedures.➤ Collaborating with leadership to develop and implement programs based on client feedback and business objectives.➤ Overseeing day-to-day operations, mitigating risks and issues, and optimizing process improvements for the business.➤ Leading a complete business turnaround from an operating loss of $5M to break even with a 60% membership increase.➤ Conducting monthly pre-planning activities including strategic outreach for securing referrals and developing programs.➤ Steering company through a re-organization resulting in a 20% reduction in cost while increasing staff engagement 15%.➤ Building rapport and lasting relationships with clients served while informing them of services, programs, and products.➤ Achieving program strategies including determining and uncovering new opportunities across service operations.➤ Developing strategic partnerships, performing security reviews, and drafting contract and amendment language.➤ Driving results and receiving 3 promotions from individual contributor to manager to director in less than 2 years.➤ Leading cross-functional teams by clearly communicating organization goals, requirements, objectives, and constraints.➤ Rebuilding a culture based on trust, transparency, and staff recognition and serving on the Women in Leadership cohort.➤ Pivoting services to hybridized/virtual experiences resulting in a 2x increase in user participation in wellness activities.➤ Creating marketing campaigns to facilitate improved market share, customer engagement, and increased member sales.➤ Developing new solutions and employing supporting technology while transforming the business from paper to digital.

East Lansing, Michigan, United States

➤ Supervised and oversaw business operations including recruiting, hiring, onboarding, and training personnel.➤ Utilized well-honed decision-making skills to quickly and effectively find solution to customer issues.➤ Implemented business strategies and managed the operational budget while growing staff from 31 to 120 employees.➤ Boosted yearly profit of fitness operations 110% through process optimization and improved staff education.➤ Established and managed club fiscal activities including budgeting, planning, and holding fiscal/P&L accountability.➤ Sustained 90% client retention month over month and consistently achieved 100% of monthly business budget.➤ Implemented clear performance goals for each employee and tracked progress while providing support and assistance.➤ Created innovative fitness programs and executed deliverables on time and on budget and meeting key results.➤ Developed schedules and work assignments and coached team performance using behavioral based coaching methods.➤ Promoted a positive work environment and encouraged employees to share concerns/opinions without fear of reprisal.➤ Performed member satisfaction surveys quarterly and a needs analysis to adjust and improve provided service offerings.➤ Prepared and implemented operating budgets and developed strategic, operational, purchasing, and maintenance plans.➤ Made recommendations and improvements in engagement strategies and facility amenities to address business gaps.

East Lansing, Michigan, United States

➤ Marketed and sold fitness services as well as delivered health/fitness programming in one-on-one and group formats.➤ Obtained new clients and generated sales through prospecting, direct sales, networking, and personal consultations.➤ Increased patronage of facilities by restructuring and revitalizing social media efforts to achieve 130% organic growth.➤ Generated $45K in annual revenue with 190 established clients and managed all financial aspects of the business.➤ Oversaw human resource functions, facilitated new hire orientations, processed transfers, and managed separations.➤ Organized and scheduled client appointments, maintained business and tax records, and updated client files.➤ Liaised with staff and management in analysis and resolution of personnel issues, grievances, and any conflicts.➤ Provided personal training for individuals and large groups for cardiovascular exercise and resistance training.➤ Devised innovative solutions for diverse organizations and supported growth by focusing on business objectives.➤ Served as a group exercise leader as well as created and implemented nutrition, behavioral, or weight loss programs.➤ Remained calm and professional in stressful circumstances and effectively diffused tense situations with patrons.

Bloomington, In

➤ Conducted outreach to local community leaders and progressive organizations and assisted with regional on-site events.➤ Organized event facility, food and beverage selections, and audio-visual arrangements as well as coordinated vendors.➤ Developed and executed strategies to identify qualified volunteer applicants by reviewing and screening applications.➤ Oversaw event logistics, venue scheduling, and accommodations and provided on-site leadership to volunteers.➤ Hired, trained, and supervised support staff required for running events as well as coached volunteer coordinators.➤ Led volunteer orientations and trainings as well as maintained volunteer records to ensure accurate record keeping.➤ Reached out to community to promote cause, increase awareness, raise support and develop donor relationships.➤ Identified and recruited more volunteers to support and help with fundraising campaigns and assigned responsibilities.

➤ Studio Manager – Bloomington Body Bar, Bloomington, IN – 09/2012 to 05/2017➤ Fitness Supervisor – Oregon State University, Corvallis, OR – 09/2010 to 06/2012

Executive Mba

Bachelor'S Degree, Exercise And Sport Science

Bachelor'S Degree, Packaging Engineering