Flemming Hansen Email & Phone Number

Copenhagen, Capital Region, Denmark

As part of the team:* Continuously develop Group's process landscape* Own & develop Process Architecture, Process Landscape, standards & methodologies to meet business and regulatory requirements* Establish requirements for technical linkage between stratety & Business Process Landscape* Support organization to identify key business processes and.

• Due to organizational changes my team was merged with another, and I accept to continue in a position with responsibility for strategic business analysis and architectural concept and framework in BEC.
• Establish and implement a coherent business architecture concept breaking down silos and mature BEC business architecture.
• Create a coherent Value Stream framework.
• Establish a process landscape for BEC Enterprise Risk Management
• Establish a complete process landscape for BEC supported by implementation of a process repository.
• Establish concept for Business Process ownership in the development organization.

• Create a new team acting as COE for the development organization within design methodologies and business process management supporting a higher customer centricity.
• Establish a new team with 9 employees and high job satisfaction.
• SME support for strategic development initiatives
• Create frameworks, concept and repository for customer journeys and business processes.
• Implementation of a Robotics platform (kapow)
• Create a professional network for process methods & improvements across top-5 banks in BEC.

Roskilde

• A new position in BEC supporting a customer centric mindset in BEC based on customer journeys and business processes.
• Implementing a new role as business process guides and a supporting CoP
• Create methods and concept for business process modelling and optimization.
• Sales and execution of consultancy services within optimization of core processes for BEC customers with significant business cases.
• Ad hoc participation in strategic and tactical initiatives

• In two periods I was CEO for a real estate company with 3-4 branches as a subsidiary of DiBa
• Management of a real estate company with 3- 4 branches
• Establish new branch.
• Turnaround of an existing branch.
• Planning and execution of two housing exhibitions with up to30.000 guests

• In two periods, I have had the position as head of retail banking.
• Participation in BEC executive team
• Manager for 5-15 team managers
• Sales management for private client division
• Establishment of two new branches.
• Implementation of new strategi for private clients

• Establish Business Development as a new area in DiBa Bank. Identifying and implementation of strategic initiatives
• Establish a new area with 8 employees and high job satisfaction.
• Training of employees improving sales competencies
• Developing new products and concepts
• Creating and implementing Brand Promises
• Implementation of a customer centric mindset based on Net Promotor Score (NPS)

• Executing a strategic LEAN Program
• Participation in BEC executive team
• Establish a project team with four employees, and high job satisfaction.
• Optimized core processes with a documented reduction in lead time at 20-40 %, which lead to an improvement in the number of customer meetings with 40 %, and a significant business case.
• Development of BPMS-tool supporting measurement and continuously improvements

Master In It, It Leadership & Management

Master thesis researching changes of organizational structures due to low code and citizen development

Master I Ledelse

Hd(F)

Education record