Flemming Hansen Email & Phone Number

Copenhagen, Capital Region, Denmark

As part of the team:* Continuously develop Group's process landscape* Own & develop Process Architecture, Process Landscape, standards & methodologies to meet business and regulatory requirements* Establish requirements for technical linkage between stratety & Business Process Landscape* Support organization to identify key business processes and criticality based on strategy and regulatory requirements* Support the Group in embedding process architecture and process mapping standards through training, advisory and support* Facilitate and oversee needed implementations in the organization

Due to organizational changes my team was merged with another, and I accept to continue in a position with responsibility for strategic business analysis and architectural concept and framework in BEC.• Establish and implement a coherent business architecture concept breaking down silos and mature BEC business architecture.• Create a coherent Value Stream framework.• Establish a process landscape for BEC Enterprise Risk Management• Establish a complete process landscape for BEC supported by implementation of a process repository.• Establish concept for Business Process ownership in the development organization.• Training of business analysts with in BPMN process modelling• Epic owner for an initiative implementing standardized archive service.• Management sparring for my team managers• Driving a Process network across the top-5 banks in BEC• Guest lecture at ITU

Create a new team acting as COE for the development organization within design methodologies and business process management supporting a higher customer centricity.• Establish a new team with 9 employees and high job satisfaction.• SME support for strategic development initiatives• Create frameworks, concept and repository for customer journeys and business processes.• Implementation of a Robotics platform (kapow)• Create a professional network for process methods & improvements across top-5 banks in BEC.• Sales and execution of consultancy services within optimization of core processes for BEC customers with significant business cases.• Keynote speaker at external conferences

Roskilde

A new position in BEC supporting a customer centric mindset in BEC based on customer journeys and business processes.• Implementing a new role as business process guides and a supporting CoP• Create methods and concept for business process modelling and optimization.• Sales and execution of consultancy services within optimization of core processes for BEC customers with significant business cases.• Ad hoc participation in strategic and tactical initiatives

In two periods I was CEO for a real estate company with 3-4 branches as a subsidiary of DiBa• Management of a real estate company with 3- 4 branches• Establish new branch.• Turnaround of an existing branch.• Planning and execution of two housing exhibitions with up to30.000 guests

In two periods, I have had the position as head of retail banking.• Participation in BEC executive team• Manager for 5-15 team managers• Sales management for private client division• Establishment of two new branches.• Implementation of new strategi for private clients• Develop a new segmentation policy for private clients.• Development of product and loyalty concepts• Network sales training for advisors

Establish Business Development as a new area in DiBa Bank. Identifying and implementation of strategic initiatives• Establish a new area with 8 employees and high job satisfaction.• Training of employees improving sales competencies • Developing new products and concepts• Creating and implementing Brand Promises• Implementation of a customer centric mindset based on Net Promotor Score (NPS)• Decentralization of insurance sales from specialist to advisors• Planning and training in sales of pension products for private advisors (no. 1 bank in LetPension)

Executing a strategic LEAN Program• Participation in BEC executive team• Establish a project team with four employees, and high job satisfaction. • Optimized core processes with a documented reduction in lead time at 20-40 %, which lead to an improvement in the number of customer meetings with 40 %, and a significant business case.• Development of BPMS-tool supporting measurement and continuously improvements

Master In It, It Leadership & Management

Master thesis researching changes of organizational structures due to low code and citizen development

Master I Ledelse

Hd(F)

Education record