Sam Flood Email & Phone Number

Minneapolis, Minnesota, United States

Lead a group of globally distributed cloud platform, software, and data engineering teams representing up to 30 direct and indirect reports, responsible for providing cloud hosting services, administrative operations, software solution support, product solution development, and business relationship management. Drive strategic goal alignment and execution, including communication with C-Suite executives• Platform Hosting Solutions Build roadmap and strategy for cloud (AWS/Azure) based hosting services, providing Oliver Wyman Digital clients with performant, secure, and scalable solutions that enable >$100 mm annual revenue for the firm Overhauled business model, June 2020 from ground up, moving from legacy model to modern and sustainable model based in cloud services Increased market penetration of platform 11% (June-Dec 2020) Oversaw migration of all services from EoL physical infrastructure to fully cloud based services, completing project with an overrun of 4% on a 24 month program Manage annual budget of ~$4.5m USD to net-zero operating income/cost.• Sustaining Engineering Lead technical teams on 30+ contracted accounts with positive net annually recurring revenue of 9.5 million+. Increased net profit 10-30% (per account) 2022. Ensure high billable utilization across team. (For CY 2020 and 2021, >65% billable utilization attained) Identify process improvement opportunities and gaps and work with team leads to fill those gaps and mature delivery platform• Business Relationship Management Guide team in contract and RFP development in pipeline of potential support agreements Manage service escalations as required Build service marketing collateral Growth of recurring revenue from 6.5m USD 2020 to 9.5m USD 2022. Additional one-off revenue increase from 50k 2020 to 500k in 2021

Manage a globally distributed team of developers and data engineers to ensure quality maintenance and support of applications, infrastructure, and process through effective workload balancing and strategic growth initiatives. Responsible for leading technical delivery teams on accounts with annual revenue >$7,500,000 USD.Provide career growth and management to team of direct reportsRecruit and hire excellent talent to maintain a high quality teamEnsure high billable utilization across teamDrive group strategy and growth initiativesIdentify process improvement opportunities and gaps and work to fill in those gaps and continue to mature delivery platform.

Greater Minneapolis-St. Paul Area

Manage a regional team of developers and data engineers to ensure quality maintenance and support of applications, infrastructure, etc. through effective workload balancing and process.Provide career growth and management to team of direct reportsRecruit and hire excellent talent to maintain a high quality teamEnsure high billable utilization across teamIdentify process improvement opportunities and gaps and work to fill in those gaps and continue to mature delivery platform.

Minneapolis, Mn

Responsible for performing all project management activities for small to mid-size Software Development projects from start to finish according to strict deadlines, resource and quality management, and delivery within budget• Management Consulting, Project Operations Manager 08/2016-08/2017Key Achievements: Manage a globally distributed development team on long-term sustaining engineering project Ensure solid throughput of ticket request items through system Track and maintain $1.5 million+ dollar budget and burndown Increased support productivity by 70-110% (depending on metric used) in first 8 weeks of team management Support technical requests for SQL data engineering, SQL environment administration and database instantiation, User Admin, and other troubleshooting. Technology: MSSQL (Admin + Data Engineering), Active Directory, Powershell, IIS Admin, MongoDB, Trello, JIRA, Confluence, Zendesk, Salesforce, Bitbucket• Retail E-commerce Web, Project Delivery Manager 04/2016- 05/2016Key Achievements: Managed project team in day-to-day completion of tasks and activities, removal of blockers. Assisted client team in SAFe Agile implementation. Tracked $1.1 million dollar budget to completion with 6% savings including end of quarter burndown.

Minneapolis, Mn

Provide software testing and project quality management, including test plan strategy, test case creation/execution, and reporting. Select projects below.• Financial Services Web, QA Test Lead 05/2016- 08/2016• Retail E-commerce Web, QA Test Lead 09/2013- 04/2016Key Achievements: Led combination onshore/offshore team, focusing test effort and managing budget of $357,000 with budget utilization of 98.5%. Designed and implemented automated web services testing solution using SoapUI Pro. Time savings of ~1100 hours per year. Managed relationship with 3 vendor partners in direct communication on potential issues and resolutions. Technology: Microsoft TFS, Test Manager, Visual Studio, iOS 7 (iPad), SoapUI, Monkeytalk, MSSQL, Excel.• Retail E-Commerce/Web QA Lead 02/2016Key Achievement: Created and taught full 1.5 day curriculum on web services testing using ReadyAPI SoapUI Pro to 20 QA and Development staff.Magenic provides custom software development and testing solutions for clients based across the country. For more on services provided, check out:http://magenic.com/

Minneapolis, Mn

Minneapolis, Mn

• Managed up to ten employees on weekly basis in workload balancing, task completion check-ins, and career opportunities. • Owned Quality Assurance division’s annual goal for 2013, implementing practices to improve processes and outcomes for 600 person division. Instrumental in changing development model from Waterfall to a hybrid of Agile/Waterfall.• Facilitated Epic in Meaningful Use Stage 2 Certification. More than 100 Quality Assurance Analysts involved resulted in 274 unique pieces of development tested, 26,000 pages of test scripts created and validated, and 30,000 work hours.• Worked with Development and Quality Assurance team of 50 on long-term regulatory reporting project impacting Epic’s entire customer base, bringing development to successful release through two phases with zero deadlines missed.• One of 3 staff given award for consistent high-quality work at a team level. • Coordinated demonstration preparation for three major development projects, to be used by Epic in annual HIMSS conference in 2012 and 2013, the most important and highest priority customer event of each year.

• Created and executed thorough software test plans to analyze changes in Epic development with an eye for discovery of code bugs and usability problems. Documented 300 unique issues in 13 months of primary testing.• Coordinated Crystal Reports testing effort. Project uncovered 274 unique issues in less than one month of testing.• Worked closely on project design with Development team to ensure that end user needs were being met.