• Identify support criteria and troubleshooting mechanisms to benefit customer support• Call/Ticket Queue Monitoring• Daily SLA monitoring• Escalation/Complaint handling as per process• Coordinate and follow up Service Requests • Ensure Service Requests are executed within agreed deadlines in line with the Customer Service Level Agreement

• Completion of Seniority Program and Team Leader Program• Troubleshooting, diagnosing and correcting IT related technical issues, utilizing technical and customer service skills• Providing guidance to the client through the necessary steps to restore functionality• Being responsible to either solve the issue or assign up to Level 2 support• Coordinating Service Requests by follow up with the cross functional teams• Team up with colleagues to collaborate on problem solving and identify major service solutions• Actively use the knowledge base to resolve problems and raise potential knowledge gaps• Coordinating and follow up Service Requests• Collecting feedback on automation process

• Responsible for 6000+ crewmembers including rotation, AV, flight, medical papers • Creating daily, weekly and monthly report to Director of HR• In charge for implementing ideas in order to develop methods - onboarding process• Keeping good relation with agency partners worldwide• Executing and participating in HR and T&D trainings• Performing presentations at Season Start• Performing and summarizing evaluation talks at Season End

• Greeting and welcoming guests• Accounting duties to Hotel Manager• Maintaining security and telecommunications systems• Complying with procedures, rules, and regulations for different countries entered• Ordering office supplies• Finalizing inventory• Managing digital and hard-copy filing system

• Greeting and welcoming guests• Accounting duties to Hotel Manager• Maintaining security and telecommunications systems• Complying with procedures, rules, and regulations for different countries entered• Ordering office supplies• Finalizing inventory