In-charge whole Customer Service Department and Warehouse Department Supervising and monitoring customer service staff and warehouse staffs to ensure smooth& effective admin and warehouse daily operation. In-charge of 70 thousand sq ft warehouse and 20 staff. Establishing and building operations support team, functioning in enhancing processimprovement, SOPs standardization, quality improvement and productivity. Manage & lead the Logistics Management Team to perform the logistics. grow andstrengthen the daily inbound and outbound functions are functioning safely withaccuracy, efficiency (cost & process), deliver performance and productivity. Handle & resolve logistics operational issue and develop corrective action plans Carry out cost effect management of the inventory & warehouse operations so as toincrease customer satisfaction by utilizing continuous improvement processes Lead & work closely with a group of logistic assistants in daily operations Liaising with customers’ requirements Organizing workflow to meet customer deadlines Manage inventory turns and monitor/ forecast stock level accurately and liability borneby customer. Maintain accuracy in inventory and conduct regular cycle count. Development and maintenance of standards, policies and procedures regarding customerservice. Resolving product or service problems by clarifying the customer's complaint bydetermining the cause of the problem. Attending to customer complaints and concerns immediately, and facilitating satisfactoryresolution. Coordinating with customers and securing new sales Ensuring the health, safety, cleanliness and security of work environment Conduct staff performance review, training and development and discipline issues Train new hires

• Overall in-charge whole Warehouse Department• Supervising and monitoring warehouse staffs to ensure smooth & effective warehouse daily operation. • In-charge of 110 thousand sq ft warehouse and 25 staff. • Establishing and building operations support team, functioning in enhancing process improvement, SOPs standardization, quality improvement and productivity. • Manage & lead the Logistics Management Team to perform the logistics. Grow and strengthen the daily inbound and outbound functions are functioning safely with accuracy, efficiency (cost & process), deliver performance and productivity.• Handle & resolve logistics operational issue and develop corrective action plans • Carry out cost effect management of the inventory & warehouse operations so as to increase customer satisfaction by utilizing continuous improvement processes• Lead & work closely with a group of logistic assistants in daily operations• Liaising with customers’ requirements• Manage inventory turns and monitor/ forecast stock level accurately and liability borne by customer. Maintain accuracy in inventory and conduct regular cycke count. • Coordinating with customers and securing new sales• Ensuring the health, safety, cleanliness and security of work environment• Conduct staff performance review, training and development and discipline issues • Train new hires

• Overall in-charge for Customer Service / Warehouse & Transport Department• Manage customer’s feedback and complaints and work with internal group to make the necessary rectifications• Keep track of all local delivery activities are within schedules that request by customers• Coordinate and interface with external and internal customer on delivery / collection activities.• Building good relationship with customers to get more sale in & provide quotation to customers• Fulfillment of customer satisfaction• Provide customers with friendly and professional communication during inbound call transactions• Advise accurate information based on customers’ needOverall in-charges for all special accounts which customers requirement of stocks / transports/ enquires / special events arrangement such as PC show , IT show , hotel events, quotation and complains for below customers - Hewlett- Packard Sales / Asia Pacific - Microsoft Singapore - Logwin Pte Ltd - Miele Pte Ltd- Westflia & more……..• Manage all sales DO to ensure the most cost effective and timely delivery to customers. • Supervising and monitoring warehouse staffs / delivery staffs to ensure smooth & effective warehouse daily operation.• Prepare Quotation warehousing, transportation & events for clients.• Handle & resolve logistics operational issue and develop corrective action plans• Lead & work closely with a group of logistic assistants in daily operations• To make sure transport team monitor all the delivery schedule & ensure deliveries of orders are on time• Manage inventory turns and monitor/ forecast stock level accurately and liability borne by customer.***References : 1) Mr Bernie Tan (Managing Director of LQ Logistics Pte Ltd) / Mobile no. 96672933 : 2) Catherine Tan (HR Dept Head of LQ Logistics Pte Ltd) / Mobile no. 94307997