Florent Bacs Email & Phone Number

Melbourne, Australia

As an Implementation Project Manager at Modeus my main role has been to work closely with various healthcare providers and key stakeholders on the development and improvement of various systems to satisfy customer requirements as well as to successfully implement said systems.I have had the privilege to lead the implementation of Healthcare software services across various Industries and Hospital Groups, with the following highlights: ✔ Ramsay Health Care rollout (40+ Hospitals) ✔ ICON rollout (50+ Hospitals) ✔ Tender rollout across 2 full Australian states (2022-ongoing)

Melbourne, Australia

As an ICT BA my role at VPP has been to analyse the company’s needs, act as project manager and effectively implement ICT solutions to achieve further growth and a higher standard of care.ACHIEVEMENTSDesign and roll-out of new Practice Management Software with: ✔ a 11% increase in revenues YoY compared to previously used PMS ✔ all deadlines respected: 6 weeks of set-up and 1 week of on-site implementation per practice ✔ 60+ employees successfully trainedIntegration of ICT solutions to improve business processes. Key achievements included: ✔ over 100 billing and workflow templates designed together with respective clinical staff ✔ new NPS system averaging 87.39 with high customer satisfaction across entire company ✔ a 70% decrease in paper use

Région De Sydney, Australie

As an ICT Business Analyst in a start-up environment I operated as an internal consulting resource dedicated but not restricted to the design, delivery and implementation of specific Executive, ICT, Marketing, HR and Ecommerce projects within the Love That Pet Group and its subsidiaries.Working closely with the Executive Team I have played an active role in setting the strategic direction of the business as it grew from 15 to 80+ team members in 2 years. During this time, I have successfully participated to two rounds of capital raising, the acquisition and respective roll out of five Vet & Pet Wellbeing Campuses in New South Wales and Queensland.This included supporting due diligence of acquisitions, software migrations, new business models and roll out of new services and applications (e.g. Telemedicine, HR solution, KPI reporting, CRM and Knowledge Management Solutions) that constitute efficient management tools for our executive team and provide amazing pet care experiences for our customers.ACHIEVEMENTSDeployed personalised digital marketing campaigns and helped setting up call centre communications team to drive customer engagement at the Veterinary Campuses resulting in:✔ a 12.5% increase in Active Customers YoY (6x the industry benchmark)✔ an increase in average visits per customer from 4.5 to 6.0 per year✔ a 23% increase in revenue per customer to $731 per yearHelped deploying campus experiences to drive digital engagement including Online Kiosks in store resulting in a 12% penetration rate of Active Campus Customers shopping online within 6 months of launch. These customers achieved an annual spend of $1,393 (90% up on the average customer) and accounted for 36% of online sales in 2016 through repeat purchasing.

Région De Sydney, Australie

As Manager of a new branch, I was responsible for laying the foundations of the store while building a new client base. Managing stock and a team of 10, I provided strategic direction and customer service advice to exceed both individual and store targets.ACHIEVEMENTS✔ Working my way up to Store Manager without previous retail experience✔ Laying foundation and building new customer base from scratch✔ Reaching monthly individual targets✔ Exceeding store target only 3 month after store opening✔ Exceeding $100,000 monthly revenue after 5 months✔ Building B2B connections (e.g. Lexus), leading to profitable deals for HQ

Sint-Genesius-Rhode

As an Operations Team Leader for an advertisement agency I was responsible to manage multiple teams across different locations, setting up promotion stands on different events. I was also in charge of staff training, making sure our clients culture and messages were efficiently delivered to the targeted audience.

Colombia

As a Business Development Analyst within the 2013 VUB Trade Mission I was assigned a Belgian client that wanted to enter the Colombian market and develop contacts to distribute his own products. I established contacts with about 20 potential Colombian distributors and selected 5 suitable distributors for my client.ACHIEVEMENTS✔ Generated reports on the Colombian liturgical ornament market.✔ Established contacts with 20 Colombian companies and businesses✔ Researched, assessed and selected potential new dealers and business partners✔ Communicating exclusively in Spanish

Brussels Area, Belgium

As an intern within the Credit and HR Department I was assisting the managers and showing advanced administrative skills. I was also responsible for data entry and reporting.

Brussels Area, Belgium

As an intern within the Credit Department I was assisting the managers and providing customer service in three different languages (FR, NL & EN). I was also responsible for data entry and administrative projects.

Master Of Science (M.Sc.), Master Of Science In Applied Economics: Business Engineering, Distinction

Activities and Societies: • 2013 VUB INISOL Trade Mission to Colombia • Erasmus Exchange Program• Areas of research included; strategic.

Bachelor Of Science (B.Sc.), Bachelor Of Science In Applied Economics: Business Engineering

Activities and Societies: • Solvay FraternityAreas of study included; economics, marketing, accountancy, advanced mathematics, statistics.

High School, Latin Language And Literature - Mathematics