In charge of the hiring process for the organization Paris Blockchain Society

- Business Model definition - Business Plan modelization - Management of projects related to the gamification of experiences to leverage communities - Coordination of internal projects - Cashflow/Accounting management

- Writing TokenomicsHUB content (analyzing and evaluating the tokenomics of blockchain projects)

- Supervising a team of 12 customer service agents - Interviewing and hiring agents in accordance with forecasted needs- Defining KPIs and creating dashboard and reports for upper management- Identifying issues and developing systemic solutions (project execution or management depending on the scale)- Performing semestral reviews and performance evaluation of agents leading to raise/warning- Responsible for department’s productivity (improvement of x1.7 average ticket/h)- Managing resources crisis during COVID by reorganizing the European team and delivering a seamless experience to customers- Implementing long-term solutions to improve online ratings on consumer review website

- Harmonizing customer service processes for European teams- Defining, prioritizing, planning and implementing projects approved by executives- Benchmarking CRM solutions including programming to lighten the CS process and make it more efficient- Working in pair with the training dept to review and keep improving CS processes- Training of CS agents on specific processes- CS “mentor”: dealing with most complex/litigious claims- Leader of the team in charge of payments issues

- Delivering customer service to customers via CRM (100 to 700 requests per day)- Improving customer loyalty and retention- Monthly reporting of clients’ unsatisfaction & implementation of solutions (-52.5% bad reviews ; +6.5% good reviews stable over 12 months)- Placing orders, order changes, and confirmation- Follow-up with carriers to ensure products reach customers- Developing customer service policies, standards, and SOP- Working with IT and marketing to better customers’ experience- Resolving Paypal dispute and managing claims

- Forwarding products from Taiwan and Mainland China to other countries in the world- Contacting and negotiating with buyers and local sellers- Estimating quotes for shipping with local post office, EMS, DHL, UPS and Fedex- Selecting cost and speed-efficient transport in agreement with the final shopper- Shipping the products and following up with the final shopper

Analyze & prepare the expression of interest and bid regarding clients' RFI and RFQCoordinate and manage all information from external and internal sources and collating as necessaryIdentify all potential risk factors and categorize as appropriatePrepare and review the commercial aspects of the bid to ensure that all areas have been covered and that pricing has been included for all required workPreparation of the bid with help from the technical experts and follow-upPrice breakdown strategy for the commercial deliverables to customerEnsure appropriate records are securely kept for reference purposes

Economics and Geopolitical analysis of Taiwan and AsiaWriting and Editing of Economics reports and articlesOral presentation of Economics reports for Taiwan Business Leaders' Forum peer group sessionsProgramming and Design of the website (HTML, CSS)Language: English

Job boards utilization to source and select candidatesPhoning candidates and scheduling interviewsConducting interviewsPlanning and organization of the Corporate annual event

Prestashop back-officeDelivery managementWebsite redesign and optimization (SEO/Programming)Blog, Facebook account and newsletter managementPreparation of packagesWriting of products' descriptionWriting of job offer

Apprenticeship contractDesign and development of signalling systemsManagement of rail flow in order to complete a project