Provide high-level technical guidance and best practices as an added value to the sales cycle. Assist sales department in selling services. Seek further opportunities to sell services to the client, directing clients’ questions to the appropriate employees. Support and lead Microsoft Exchange email servers Migrations to Microsoft Office 365 cloud Exchange email solution. Employ innovative and creative backup and recovery techniques and solutions. Provide technical support for systems engineering -including operating system builds, Security, access controls, user account set-up, storage solutions, performance tuning & analysis, backup/recovery, and business continuity activities. Responsive to customer needs which may sometimes require outside of normal business hours or on-call rotation. Manage VDI project (VMware View) from design and development to post- implementation. Successfully implement VDI. Specialize in bringing a turnkey VDI VMware View solution for over 300 users. Involved in technology infrastructure planning, execution, and policy development. Configure and upgrade system hardware and software; including system cycling, installation and initial testing of all system patches, updates, and fixes. Maintain Storage aspects of new Server Integrations, Storage allocation, and Change management; also performed Storage analysis, capacity planning, and performance planning of storage components - QNAP family. Install & configure storage Area Network (SAN) and Storage (RAID), Pool creation, LUN - creation, mapping, migration; provisioning storage ports. Test the system manually to check networking applications, protocols and products involve TCP/IP, DNS, DHCP, IPv4, also carry out configuration testing including multi-path I/O, positive and negative testing and user acceptance testing. Monitor systems for performance and capacity issues and recommend remedies as necessary; implementing vMotion, virtualized Windows servers using VMware Converter P2V.

Provide high-level technical guidance and best practices as an added value to the sales cycle. Assist sales department in selling services. Seek further opportunities to sell services to the client, directing clients’ questions to the appropriate employees. Support and lead Microsoft Exchange email servers Migrations to Microsoft Office 365 cloud Exchange email solution. Employ innovative and creative backup and recovery techniques and solutions. Provide technical support for systems engineering -including operating system builds, Security, access controls, user account set-up, storage solutions, performance tuning & analysis, backup/recovery, and business continuity activities. Responsive to customer needs which may sometimes require outside of normal business hours or on-call rotation. Manage VDI project (VMware View) from design and development to post- implementation. Successfully implement VDI. Specialize in bringing a turnkey VDI VMware View solution for over 300 users. Involved in technology infrastructure planning, execution, and policy development. Configure and upgrade system hardware and software; including system cycling, installation and initial testing of all system patches, updates, and fixes. Maintain Storage aspects of new Server Integrations, Storage allocation, and Change management; also performed Storage analysis, capacity planning, and performance planning of storage components - QNAP family. Install & configure storage Area Network (SAN) and Storage (RAID), Pool creation, LUN - creation, mapping, migration; provisioning storage ports. Test the system manually to check networking applications, protocols and products involve TCP/IP, DNS, DHCP, IPv4, also carry out configuration testing including multi-path I/O, positive and negative testing and user acceptance testing. Monitor systems for performance and capacity issues and recommend remedies as necessary; implementing vMotion, virtualized Windows servers using VMware Converter P2V.

Carry out all daily work and responsibilities related to Tech Field Support/Network Administrator. Install and maintain LAN/WAN connectivity for users, HD video systems connectivity, support user desktop connectivity needs, assist ShoreTel PBX software administrator in the areas of cross connects (wiring for voice and LAN Hubs) and patch cords, Ethernet, analog and digital dial tone, and all wiring terminations. Coordinate external vendors and serve as an internal consultant to other departments and user groups as needed in support of related projects. Manage supplies/inventory/work tools, including wire stock and phone sets. Provide assistance with installation and maintenance PRI, T1, SIP lines, and other associated components. Maintain appropriate documentation and database updates. When projects and issues surface objectively research and coordinate alternatives and make oral and written recommendations. Responsible for planning, analyzing, justifying, developing, implementing, and supporting telecommunications systems under minimal supervision.

Program DSL and cable internet modems and wireless routers to interface efficiently with clients’ home computer configurations including peripherals. Set up dial-up, DSL, and cable internet connections via telephone according to costumer demand. Troubleshoot with clients by phone and/or remote desktop control. Update Windows OS and help remove viruses/spyware from clients’ computers in order to improve internet performance. Assist customers with the set-up of their email clients; such as Microsoft Outlook, Outlook Express, and IcrediMail; using specific POP3 settings. Train clients to use technology associated with everyday use including; Internet Explorer, email applications, and virus scanning/removing.

Maintain 40+ Microsoft Windows 2003 Server environments for clients’ networks ranging in size from 5 to 220 users in industries including healthcare, legal, finance, real estate, retail, construction, architecture, industrial, engineering, insurance, and accounting. Design and implement local and wide area networks according to clients’ needs and specifications including elements such as; CAT5 wiring, patch panels; T1, cable or DSL internet connections; server and workstation set-up, and secure wireless access points for mobile users. Install and configure various server/client software applications within their local networks. Secure networks from the outside world using specific firewalls. Prepare training presentations to assist clients in efficiently utilizing all aspects of their networks in order to maximize productivity. Carry out weekly quality assurance and performance testing in order to maintain continuity of client service and prepare for disaster recovery by backing up data and creating server/workstation images. Provide remote and on-site support for clients including system performance assessment and user problem diagnosis

Made house/business (Home Depot, Wal-Mart, Comfort Inn) calls for computer/network maintenance and repair. Worked through www.Onforce.com nationwide computer repair provider.

Designed, built and maintained Windows 2000 networks school wide. Responded to and diagnosed users' problems interfacing with software/hardware applications. Implemented strategies for improving teachers' and students' use of PC and peripherals. Accountable for troubleshooting computer problems, and communicating with HP, Compaq, Dell, etc. for warranty information and part replacement. Set-up mobile computer labs, wireless access points, and employees' time clock server. Designed classroom computer labs of 20+ computers.