Specialist Contact Administration Agent - English Language
Craiova, Dolj, România
The Specialist Contact Administration Agent works for the UK market and will Use the in house computer system to deal with customer and third party correspondence with a view to obtaining full payment, settlement of the account or negotiating sustainable and affordable arrangements whilst ensuring the customers circumstances are understood and taken into consideration. Deal with and, where possible, overcome customer objections to payment and resolve customer queries appropriately. Deal with all legal correspondence ensuring that all Solicitors letters are dealt with correctly, efficiently and in a timely fashion. Supply all information requested. Ensure all complaints, which include any form of dissatisfaction, are identified and appropriately updated on the in house computer system. Complete work within the service level agreements. Receive client query responses through client portals and issue appropriate response to customer in line with the Company’s policies and procedures. Work as part of a flexible team performing other reasonable tasks, as requested by a manager. Ensure work undertaken complies at all times with current regulation, client requirements, and at all times in accordance with the company Treating Customers Fairly policy. Work in accordance with the Company Information Security procedures and the Company quality controlled practice and procedures. Ensure that all customers are treated in line with TCF by actioning correspondence and complaints in accordance with company policy, making decisions regarding the customers’ ability to pay based on their circumstances.
