Florie D. Email & Phone Number

Plan-Les-Ouates

- Complete management of orders online and via reseller sites (B to C): From the moment orders are entered into the system right through to dispatch, ensuring a smooth and efficient process.- Tracking of Duty Free distributor orders (B to B): Rigorous order entry, processing and tracking for distributor partners, ensuring on-time and compliant delivery.- Order invoicing: Preparation, verification and issuing of invoices for all orders, ensuring accuracy of financial information.- Multilingual customer support (French/English): Professional response to incoming calls and emails, providing accurate technical and commercial information, and ensuring customer satisfaction.- Continuous improvement of the customer experience: Implementation of strategies to strengthen customer loyalty, such as integrating personalised gifts into direct orders, personalised follow-up and handwritten thank-you notes.

France

-Seconder la directrice générale dans les différentes tâches administratives générales de réception (réservations, facturation, congés et maladies des collaborateurs, suivi des stocks papeterie…)-Superviser et coordonner les différentes équipes (réception, restaurant et housekeeping)-Processus de recrutement (mise en ligne d’annonce, entretien, recrutement et intégration des nouveaux collaborateurs)

London, England, United Kingdom

-Nurture and qualify Marketing Leads (MQLs) to create revenue across the EMEA region-Map target accounts (comprehensive understanding of the organisation, prospects research, usecases, challenges and objectives identification)-Active outreach (customised and strategic messaging) to relevant personas and divisions withintarget accounts-Generate leads and build relationships by nurturing warm prospects and finding new potential salesoutlets (SalesNavigator, ZomInfo...)-Prospect, educate, qualify, and develop Target Accounts for the AE across the EMEA region-Conduct solution demos to prospects-Insure continuing relationships with clients and work alongside Account Executives until close deals

London, England, United Kingdom

- Proactively contact and qualify inbound leads (PPC, Web Direct, Marketing initiatives...)- Answer customer sales support phone line and be the first point of contact- Conduct demos to prospects clients (by phone and zoom) - Extensive knowledge of the company's products, hardware and software- Provide clients with quotes, proforma invoices and training information

London, England, United Kingdom

- Managing day to day operation of the shop- Actively doing cross-selling and up-selling - Meeting weekly sales targets- Promoting new products and increasing additional sales- Assisting, advising and helping customers according to their needs and expectations

France

- General reception admin duties (bookings, invoicing, staff holidays and sickness records, stock monitoring…)- Supervising the different teams (reception, restaurant and housekeeping)- Recruitment process (interview, recruitment and induction of new staff members)

Auckland, New Zealand

Different missions in hospitality, public and private events : Welcome hostess, Waitress, Bartender.

Cbre

- Actively supporting and managing the reception team, resolving customers and staff queries- Delivering the highest levels of customer service and implement operational procedures and policies. - - Encourage the team to exceed all customers’ expectations- Managing and organising proactively the meeting rooms planning- Increasing up-sell for meetings booking working alongside the catering team

Novotel London Blackfriars

- Monitoring, supporting, leading and training the reception team always in a positive, fun and professional manner- Managing all the back office tasks: emails, reservations, faxes, rooms allocation, controlling the shift daily banking and petty cash, foreign currency exchange…- Optimising the hotel occupancy with a large amount of walk-in and organising book-out if necessary- Providing outstanding customer service and memorable experience for all guests, handling complaints in a timely and effective manner

Novotel London Blackfriars

-Dealing with day to day operations (check-in/check-out, payments, refunds, guests requests and complaints)

France

Dealing with day to day operations ( check-in/check-out, payments, refunds, guests requests and complaints)

France

Btec Higher National Diploma, Hospitality Administration/Management

Baccalaureat, Hospitality Administration/Management