Florimari Mattos (She/Her) Email & Phone Number

Takapuna, Auckland, New Zealand

Dunedin, Otago, New Zealand

Dunedin, Otago, New Zealand

DVML – Compass Group New Zealand - Site Administrator • Prepared Reports for Weekly Forecast and Actual Revenue using MS Excel (R)• Accurately documented all onsite daily intake using Task Retail Back Office - Xchange Fusion• Completed invoices on Services provided to Customer in Small to large Events using Oracle• Responsible for cash room, organising Cash Floats for small to medium events and petty cash, also responsible for counting intake from events and making banking deposits• Organised Check-ins, Uniforms and Checkouts for Corporate Staff during events.• Organised file room, and digitalised employee contracts.• Assisted Retail Manager in review, approval and archiving of all closeout documents.• Issued Reports for Event Order Confirmation using and completed Work Orders using Ungerboeck• Issued End of Period Financial Reports for Main Office.• Ordered, received, and distributed stationery supplies and other goods.

Dunedin, Otago, New Zealand

Responsibilities:Account maintenance, opening and closureOutbound and Inbound phone calls using discretion and empathy while dealing with taxpayers on the phone and secure emails.Processing Request for Hardship on Student Loans and Income Tax typesSupplying Installment Arrangements to suit Customer needsAbiding by the Tax Administration Act 1994 during conflict resolution and all decision making.Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.Provided basic technical support for the use of myIR and how to navigate the IR website with precision.Provided primary customer support to internal and external customers in fast-paced environment.Projects:Planning of Mental Health Week activities for the floor, as a volunteer, helping to normalise Mental Health and boost team morale.Power Point Presentation of Department Role and activities to Business Transformation helping IRD BT team implement new software.Flow Chart in MS® Visio to represent Project Management Activities for Business Transformation Release 4.0 in Student Loans

Dunedin

• In-class and on-line peer support for students of mathematics, physics, electrical, electronic principles, and PLC basics.• Tailored personal programs to support students to reach their full potential, where empowering them with new skills on taking notes and completing assignments• Group up to 15 or 1-on-1 classes

Otago & Southland, New Zealand

• Hired, on a fixed term contract to assist the AMS increased meter testing project as well Stat Sampling Project. Some of the tasks were:- Testing of Meters: Analogue (Ferranti disc) and Digital - 1 & 3 phase - Fault finding, data entry to Oracle Database- Special Meter Tests, Check and Verification of Certificates

Auckland, New Zealand

Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.Provided clients with personalized skincare recommendations to support maintenance of healthy skin.Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining skin health.Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.Arranged merchandise to present visually appealing displays that drive sales.Analyzed customer skin to assess unique conditions and skin type.Demonstrated application techniques to achieve desired looks.

New Zealand

At the VC-NOC my responsibilities were to provide management of incidents within the production environment, logging Incidents in Service Now; Incident classification and assessment; Incident co-ordination, decision making and focusing on service recovery; identification and engagement of resources when required; publishing and communicating information to respective management, teams, individuals & 3rd Parties and recording the resolution of incidents within Service Now. Also provisioning of new services delivering FTTP or copper according to customer needs using the following Support Tools:• Service-Now• NNM ( HP Network Node Manager)• HP Insite Manager• Siebel• PNI (Physical Network inventory)/Smallworld• EMS for Wave 7 & Service On Optical (Marconi SDH/DWDM)• Cisco Management and configuration• Nortel Networks & Transition Networks• SCADA Network Systems monitoring and troubleshooting.

New Zealand

• Committed to quality and safety I provided preventive maintenance, installs and upgrades 24/7 for Meridian Energy Telecommunications Network in Twizel. - Preventive Maintenance of the battery banks for telecommunications equipment- Setting up POLYCOM Video Conference Cameras.- Operations, Supervision and Maintenance of Alcatel 1662SMC STM4/16 Multi Service Node SDH Ring using the Craft Terminal and, add/drop cross connections of circuits;- Install & Uninstall, Nokia and Alcatel PDH & SDH equipment;- NMS – Nokia Management System and handheld programming;- UPS troubleshoot, install and uninstall;- LAN points and Phone Lines (extensions) installs- Powered equipment and power leads calibration and safety test.- Motorola Paging System Maintenance; VXR-900 (VHF)- Driving any company’s vehicle; on call duties.- SCADA and Telemetry equipment.Projects:• Predicting autonomy for the battery banks of the Water Level Sites in case of long power outage and suggesting solutions.• Planning and executing the relinquishment of X.21 cards from the Nokia DM2 and its shelves and spare circuits wires/cables where appropriated updating documentation.• MDF Upgrade Project: responsible for documentation, strategy and implementation of installation of modern cables, termination blocks, removal of redundant cabling and alarm panels.

Provide 24/7 surveillance of the TelstraClear network, analyzing and correcting faults, managing and coordinating planned/unplanned events, and the creation and maintenance of sufficient procedures and processes in order to provide effective interactions with other departments both within and outside the company (e.g. fault processes, call-out).Also diagnose a network event,executing a first time fix where appropriate and or execute a network preplan for the event.

Transfield Services has a 5 years contract with Telecom and provides all the Installs, upgrades, and Maintenance for Telecom Network at North and West Auckland. My roll involved installs maintenance and commissioning of SDH Marconi and Alcatel, Extender II Marconi, Media Converters, Conklin MUX 2000, 2M Bps circuits (voice & data), Road Side Cabinets, ISDN and ACM2 MUX as other technologies. Callout available and driving the company’s car on duty. Check the web site of the company at http://www.transfieldservices.com/industry_sectors/telecommunications.htm

Began working as a Warehouse Assistant but promoted to Team Leader Support and responsible for supervising, coordinating and training team members in the re-work, provisioning and dispatch of materials.Also programming pre-paid mobiles (Nokia, Kyocera, Hyundai, GTRAN, Sanyo & Samsung etc) Preparing marketing material and booklets and looking after Quality control

Eletronet S.A. is a Brazilian Fiber Optics network of 16000 km that uses SDH and DWDM technologies with STM-1, STM-16, 2.5 G Bps and 10 G Bps rings, from north to south, being a data carrier of carriers for big companies like Embratel, Pegasus, Telefonica, Intelig, AT&T and National Electrical Companies Supervising Services using OPGW cables. Responsibilities: Working as a technical attendant at the Network Operations Centre (NOC) and managing systems Such as SNMS, ITM-CIT, and NMS for Lucent Technologies Equipments, checking the workstations full time to acknowledge the alarms through the network, acting according to its need. Also responsible for troubleshooting and management of personnel in/out of sites for planned and unplanned maintenace.

ANATEL - National Agency of Telecommunications/Ministry of Communications – Delegation of Sao Paulo. ANATEL is the government company responsible to write and apply the Telecom Laws in Brazil and control the private companies that use/provide any telecom services.Responsibilities:Working as a technician in telecommunications, analyzing and registering projects at the national data bank of broadcasting services such as TV Repeater, PX, citizen radios, PTT (Push To Talk), Nextel Radios and private radios/phones. Attending citizens and customers, providing information and any necessary document.

Sao Paulo, Brazil

This company was bought in 1997 by TELEFONICA due to the privatization of telecommunications in that country. Responsibilities:Installation, operation and maintenance of PDH & SDH Equipments such as PCM, optical equipments, modems of 64 kbps and E1’s. Operating FDM equipments, microwave radios, and base station radio for mobile system (CDMA & TDMA) and driving company’s car for outlet attending. Other activities: Assset Management: managing the spare cards store, being responsible for sending the faulty cards for maintenance and distributing the cards among the central stations when requested (lending, borrowing and recovering equipment)Reading circuit diagrams soldering, operating test equipments such as Network Analyzer, Oscilloscope, Spectrum Analyzer, Power Meter, BER Tester, Signal Generator, Multimeter, Optic Meter, OTDR’s Spectrum Analyzer, Data Analyzers, Frequency Meter, jumper running, PCB layout and definition of design rules, etc.

Duties involved doing layouts of Printed Circuit Boards for Electronic Projects using Software such as T-Boards, Tango & CAE/CAD/CAM, Training staff and providing Customer Service.

Activities involved fault diagnosis of PC and Macintosh hardware and repair as required. (Soldering, etc)

Bachelor'S Of Technology, Electrical And Electronics Engineering

Special topic was Maintenance Engineering Management, facilitated by Trevor Hislop, where all aspects of planned and reactive maintenance.

New Zealand Diploma In Engineering, Electrical And Electronics Engineering

Diploma, Technician In Telecommunications, Nzqa Level 4

Escola Tecnica Federal de Sao Paulo was renamed to Instituto Federal de Sao Paulo Website"​ http://www.ifsp.edu.br/