Floris H. Email & Phone Number

Haarlem, North Holland, Netherlands

Haarlem

Schiphol-Rijk, Schiphol-Zuidoost, Provincie Noord-Holland, Nederland

Amsterdam Area, Netherlands

Schiphol, The Netherlands. Crawly, United Kingdom

At the moment I'm employed as First Line Support Analyst. Being one of six points of contact for AerData customers using STREAM, CMS, EFPAC, GEARS and AtlasData products.Providing customer service and satisfaction using my knowledge and experience with:• Operating systems including Windows XP, Windows 7/8, and Mac OS X• Active Directory• Citrix and Citrix Management Console• Microsoft Office products and Microsoft 365• Closely monitoring ServiceDesk for inbound support requests.• Providing a prompt First Response to all support requests through ServiceDesk. This includes confirmation of receipt of the support request and First Time Fix instructions (if possible). • Answering inbound support related telephone calls from customers.• Ensuring individual requests include all relevant details for AerData to troubleshoot and resolve any incidents. Identifying and requesting additional information from the customer in order to achieve this.• Accurate analysis and classification of all requests, as per individual customer SLA's.• Ensuring that a First Time Fix is provided on all incident requests that can be addressed within First Line Support. And where this is not possible, appropriate escalation of the incident to the correct AerData support group.• Providing clear, concise, and relevant guidance to customers in order to troubleshoot any incidents.• Delivering prompt communication of changes to the support request status or advising of incident escalation to another team.

Amsterdam Area, Netherlands

I was employed to help out the IT Engineers with all kind of things in and around the Amsterdam office. Creating accounts for new employs, setting up their exchange accounts, Cisco IP phone. Setup their MacBook. Log incident if they were there, and also maintaining the incidents so that they would not cross their SLA’s. Order IT inventory and keeping track of the stock. And maintaining their CMDB.- Customer Support both Voice and Non-Voice on a international level- Technical troubleshooting both Internal and Remote- Workstation management (Mac and Windows Laptops, Cisco Voip Phones) - Change management - Process new employees - Maintain IT Stock (ordering, tagging, distribution to other offices worldwide) - SLA Management (keep track of outstanding incidents and requests) - Working with Active Directory, Exchange, SURF, HI, Apple Remote Desktop, Apple Deploystudio

Velserbroek

I was employed to help out the IT Servicedesk. Here I would help our internal customers with everyday problems like password resets, setting up their email accounts on there smartphones (Windows and Android) but also register incidents and keeping track of these incident. Maintaining contact with suppliers regarding orders or repairs. And maintain their CMDB.- Customer Support both Voice and Non-Voice - Technical troubleshooting- Workplace deployment ( Windows Laptops) - Change management - Maintain IT Stock - SLA Management (keep track of outstanding incidents and requests) - Working with Active Directory, Exchange, SAP CRM, ERP, Topdesk

Haarlem Area, Netherlands

I was employed as a Counter Intelligence Agent. This is what a CIA does: In-Store CIAs are the friendly Agents found at every Geek Squad® Precinct. They work in an energetic, fast-paced retail environment, performing all computer-related repairs, upgrades, installations and technical support in the store.- Customer Support both Voice and Non-Voice- Technical troubleshooting both Internal and Remote- Repair Technician ( Computer, Smart Phones and Tablets) - SLA Management (keep track of outstanding repairs)) - Sell mobile phones service subscriptions- Sell subscriptions for mobile phones, internet and VOIP- Translating “techno-speak” into layman’s terms for all levels- Aftersales - Working with Windows, OSX, Andriod, Symbiam, WEBOS

Amsterdam Area, Netherlands

Using my problem-solving and people skills to ensure swift resolutions to technical problems of every kind. As a Genius, I would provide insightful advice and friendly, hands-on technical support to Apple customers in need. I also would educate my team members about products, while independently keeping my own technical knowledge up to date.- Customer Support in store - Technical troubleshooting- Repair Technician ( Computer, Smart Phones and Tablets) - Translating “techno-speak” into layman’s terms

Haarlem Area, Netherlands

I was hired as service desk employee to supports users by asking fist line support questions, problems and failures. I would work close with the users, ICT specialists and suppliers. Henceforth the work consists of the following tasks: Accept, register, judge and answer malfunctions and questions; Guarding progress; maintain communication with users; Manage service desk applications; maintaining desktops of 150 employees and 350 Students throughout the location in Haarlem.- Customer Support both Voice and Non-Voice - Technical troubleshooting- Workplace deployment ( Windows Laptops) - Change management - Maintain IT Stock - SLA Management (keep track of outstanding incidents and requests) - Assisting other departments like facilitys and other education offices - Working with Active Directory, Exchange, Planon

Amsterdam Area, Netherlands

As a Floor manager I was the first point of contact in the tattoo studio. I was the spider in the web. Would do different tasks in the studio from cleaning up to maintaining stock and inventory. Setting targets set together with the artists. Mediate between client and artist. - First point of contact for customer- Sales- Aftersale- Maintain Stock- Inspires both employees and customers- Working with Tattoo View 2000

Prague, The Capital, Czech Republic

- Financial controller EMEAWorking with SAP CRM, SAP ERP