Floyd Stanley De Braganza Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

- Lead digital transformation initiatives within the organization.- Develop and communicate a clear product vision and strategy for digital channels, aligning with overall business objectives.- Create and maintain a prioritized product roadmap, balancing short-term and long-term goals.- Deeply understand customer needs, behaviors, and market trends to inform product development.- Drive agile product development processes, including sprint planning, backlog management, and release planning.- Evaluate new technologies and platforms to enhance digital channels.- Lead and mentor a team of digital product managers

Dubai, United Arab Emirates

- Define and own the product vision and roadmap, ensuring alignment with business objectives and customer needs.- Prioritize, maintain, and refine the product backlog in collaboration with stakeholders and development teams.- Gather and translate customer requirements into clear, actionable user stories, fostering a shared understanding across cross-functional teams.- Define acceptance criteria for user stories to guide development, ensuring alignment with stakeholder expectations and quality standards.- Participate in sprint planning sessions to select backlog items for upcoming iterations, setting achievable goals and milestones.- Organize and facilitate product demonstrations for stakeholders, showcasing completed work and gathering feedback for continuous improvement.- Maintain open lines of communication with stakeholders, fostering transparency and collaboration throughout the development process.- Define and track key performance indicators (KPIs) to measure product success and inform decision- making.- Encourage feedback, retrospectives, and experimentation to enhance processes and product functionality.- Foster a culture of continuous improvement within the team, embracing agile principles and adaptive methodologies.

Dubai, United Arab Emirates

- Spearhead cross-functional collaboration and foster innovation to deliver state-of-the-art digital solutions across products, services, processes, and customer experiences.- Apply Agile principles and methodologies for streamlined project execution, significantly improving time-to-market for cutting-edge digital solutions.- Implement and execute a comprehensive digital strategy, collaborating with internal stakeholders to ensure the seamless migration of users from traditional channels to digital platforms.- Work closely with support teams to swiftly identify and resolve production issues, guaranteeing uninterrupted 24x7 functionality of digital channels.- Harness data analytics for data-informed decision-making, contributing to the optimization of digital strategies.- Collaborate with marketing teams to conceptualize and execute impactful digital marketing campaigns across multiple channels.- Stay abreast of emerging technologies, assessing their potential application in enhancing digital products and services for continuous innovation.

Dubai, United Arab Emirates

- Providing offline support to Phone Banking including system UAT/BAT.- Working with key stakeholders within all business functions to align technology solutions with business strategies- Effectively routing offline requests received via email from various internal sources.- Identifying BAU issues & working with respective units for a smooth & effective resolution.- Periodic review of internal process controls & ensuring operational effectiveness.- Effectively handling team activities including feedback, call monitoring & coaching.- Providing periodic data analysis & MIS support to management.- Preparing of effective presentations & training material to assist both trainers & staff.- Ensuring efficient transition of banking activities offshore, including but not limited to process training.- Effectively communicating ideas to the management in order to improve customer experience.

Dubai, United Arab Emirates

- Decipher Rak Elite premium banking customer needs and offer the best solution based on bank policies.- Effectively communicating ideas and suggestions to the management in order to improve customer satisfaction & process.- Effectively reducing the customer’s visit to the branch by ensuring resolution over the phone. - Handling customer escalations within phone banking prior to escalating to Service Excellence Unit.- Maintaining corporate standards for call quality and ensuring customer satisfaction.

United Arab Emirates

Goa

Key responsibilities include:~Accurately assessing the consumer’s financial condition by conducting thorough inquiries.~Determining the reason for delinquency and finding suitable solutions to resolve the situation.~Tracking and maintaining all customer accounts throughout the collection process ensuring regular payment recovery of all outstanding balances.~Adhering to the State and Federal regulations pertaining to collection activities~Meeting corporate standards for call quality assurance~Ensuring customer service and satisfaction~Mentoring of newly recruited employees during their on-the-job training period

Merces Goa