Floyd D'Souza Email & Phone Number

• Mortgage Home Purchase, Mortgage Renewal, Refinance/Debt Consolidation, Reverse Mortgages, Secured Line of Credit

• Conceptualized and built requirements for “e-Log,” a database to identify and track issues with POs coming into the DC. With the ability to consistently and accurately categorize issues, eLog will create a shift.
• Built relationships with both internal partners and vendors and created processes to simplify the lines of communication for issues with storage and shipments of product. The simplification would result in decreased.

Toronto, Canada Area

• Led marketing team overseeing client’s services. Categorized all operations into four areas of support: Product & Pricing Support, In-store Marketing/Merchandising, Communications and Sales/Revenue Stimulation.
• Implemented OSL Monthly Marketing Call to communicate to sales team, details of upcoming launches and opportunity for questions and general dialogue; leading to 1 week quicker compliance on in-store marketing programs.
• Created In-store Marketing Completion Tracker for field sales team, in order to define and track KPIs. Through the newly established metrics we could establish goals, objectives and deliverables to drive merchandising.
• Developed bi-weekly blog “The Corner” promoting and providing useful insights on products. The Corner helped to contribute to 30% engagement on the recently launched information portal OSL Central in its early weeks.
• Analyzed client trends and collaborated with partners in creating sales stimulation campaigns achieving results as high as 75% YoY increase in sales.

• Maintained margin and avoided churn within key vertical through an economically challenging market with pricing solutions for clients within an economically challenged vertical, and created flexibility within their.
• Identified client pain points in competitive market, and introduced products and solution combinations to provide alternate value. Maintained an 18% ARPU over national average while leading in market share.
• Continually worked with IT teams to break down and identify areas of improvement. Investigated and identified root causes behind high handle times by teams related to incorrect builds on products appearing on more than.
• Coordinated with cross functional teams to launch campaigns, with targeted account lists, positioning and system support. Providing sales teams with the tools to exceed targets year over year.

• Primed authoring and building value proposition for client facing content; as well as created internal communications, online copy, training materials, and job aids for business segment products and services.
• Represented the corporate business segments in driving requirements on company projects, managing in-scope project tasks, and setting priorities towards the attainment and completion of segment goals.
• Administered client accounts and maintained records and documentations for all client specific projects, account management, bill management, and order management.
• 5+ years of client support, providing top tier service to both consumer and enterprise client segments. Effectively communicated with clients via telephone, email, chat and in-person. Handled a variety of.

Master’S Certification In Project Management

Winning Collaborations

B.A., Psychology