Flavio Souza work email
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Flavio Souza personal email
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Experience of more than 21 years in IT environment, with high experience in end-user support (Windows and Apple Environment specially).High experience in creating process and documentations and collecting and nalying data (KPIs and workplans related). Also experience in check / analyse and proposal of new systems / technologies (like ticket system, remote tool, etc.)Comproved experience in support in other languages, handling with aspects technical or commercials in English and Spanish (beside Portuguese - my native language)1 year and half of experience as coordinator of a service desk team, with personal allocated in client, remote team and field team.Specialties: backup management , operation systems (Microsoft client and server /OSx) , Office support (certificated by Microsoft ) documentation of process and project management (defining scope, documentation and ensuring delivery)
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Technical Support AnalystA&E TelevisionSão Paulo, Sp, Br -
Technical Support AnalystA&E Television Sep 2017 - PresentBrazilTrilingual Support Analyst working in brazilian's officeActing in several areas such support to Desktops, Notebooks, and Windows Server support and Antivirus tools.Support to Windows (all versions) and Apple computers (Macbooks Pro / Macbook Air / Time capsule)Local and Remote support to clients.Focal point between IT department in Miami and end-users in Brazil -
Senior CollaboratorTorcedores.Com Nov 2018 - PresentSão Paulo E Região, BrasilI work as freelance to Torcedores.com, writing texts related to sport subjects -
Senior Support AnalystHcl Technologies Jul 2017 - Sep 2017São Paulo Area, BrazilProfessional allocated in one of clients from HCL, supporting end-users, creating and documentation process and work with remote teams to troubleshoot / solve items from third level (like Servers, Storages, etc.)Support trilingual (Portuguese, Spanish and English) -
Technical Services CoordinatorInfonova Tecnologia Jan 2016 - Jul 2017Coordination of technical support team, documentation, project management, KPI’s management, support on commercial, and IT costs management.Commercial meetings for new client’s assessment.Team goals definition and management Crises management. Process and documentation for internal improvement – ITIL concepts. -
Technical Support AnalystInfonova Jun 2013 - Dec 2015BrazilSupport Analyst working at small, medium and big corporations.Acting in several areas such as Desktops, Notebooks, and Windows Server support and Antivirus tools.Support to Windows (all versions) and Apple computers (Macbooks Pro / Macbook Air / Time capsule)Local and Remote support to clients.Technical project meetings for requirements identification and monitoring.Working at internal quality improvement projects.
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Support AnalystBracta Sep 2008 - May 2012I worked with projects related to TI like implemeting AD, antivirus solutions, support to SQL, support to operational systems and with specific tools like Operations Orchestration, PPM and virtualization tools -
Infra Structure Analyst TrilingualCadbury Adams Oct 2006 - Aug 2008Support to AS400 ServerProcess documentationSupport to Citrix applicationsCreation of automatization process (BAT files and VB projects)Support to Windows Operational SystemsAnalysis of firewall and antivirus restrictionsAccount Management (AD)Focal point in Brazil to migration process of e-mail accounts (from Lotus Notes to Exchange accounts)Cota managementBackup management -
Support Analyst SeniorAlcoa Aug 2003 - May 2005Technical support in Windows Operational SystemsFix oracle access problems (related to specifical systems)Support in OfficeSupport to other analystsCreate technical documentationResponsable for critical issues
Flavio Souza Skills
Flavio Souza Education Details
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Journalism -
Information Technology -
Colégio São Judas TadeuTi
Frequently Asked Questions about Flavio Souza
What company does Flavio Souza work for?
Flavio Souza works for A&e Television
What is Flavio Souza's role at the current company?
Flavio Souza's current role is Technical Support Analyst.
What is Flavio Souza's email address?
Flavio Souza's email address is fl****@****ail.com
What is Flavio Souza's direct phone number?
Flavio Souza's direct phone number is +5511224*****
What schools did Flavio Souza attend?
Flavio Souza attended Uninter Centro Universitário Internacional, Uninove - Universidade Nove De Julho, Colégio São Judas Tadeu.
What skills is Flavio Souza known for?
Flavio Souza has skills like Operating Systems, Microsoft Office, Troubleshooting, Technical Support, Servers, Virtualization, Microsoft Certified Professional, Windows, Itil, Sql, Citrix, Help Desk Support.
Not the Flavio Souza you were looking for?
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1symerp.com.br -
2gmail.com, endress.com -
Flavio Souza
São Paulo, Sp -
Flávio Souza
Coordinator | College Professor | Advisor | Researcher |Speaker | Consultant | Technician | Bachelor | Msc | PhdGreater Belo Horizonte -
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