• Assist in writing and responding tickets in English, helping to ensure efficient communication with the platform specialists.• Provide instant English to Portuguese translations during international meetings for the company's CEO, facilitating clear and effective communication.• Assist in preparing emails and supporting administrative tasks for senior management.• Support customer service operations, contributing to a more efficient and satisfying experience.My role requires multitasking between customer service and administrative responsibilities, ensuring smooth operations and high satisfaction.

I used LiveChat and Chatwoot to assist customers with queries related to deposits, withdrawals, betting and platform usage.

I effectively managed the ticket flow while providing support in four languages, highlighting my multilingual communication skills and commitment to customer service excellence. Additionally, I supported the project leader in collecting and organizing information in spreadsheets, contributing to more efficient and accurate data management.

I set up and managed the Discord server for tournaments and events, developing and implementing engagement strategies to strengthen community interaction. I led live chat moderation, ensuring clear communication and a safe environment for participants.