Fred Mèzidor Email & Phone Number

New York City Metropolitan Area

Kiva's microfinance business model revolves around connecting lenders with borrowers in underserved communities worldwide.-Manage the full relationship for 20+ strategic and high value customers including onboarding and account set up, customer support and quarterly reporting.-Produce supplemental assets including webinars, whitepapers, tutorials and demos. -Respond to inbound support requests including troubleshooting bugs, providing training, gathering customer feedback, and… Show more Kiva's microfinance business model revolves around connecting lenders with borrowers in underserved communities worldwide.-Manage the full relationship for 20+ strategic and high value customers including onboarding and account set up, customer support and quarterly reporting.-Produce supplemental assets including webinars, whitepapers, tutorials and demos. -Respond to inbound support requests including troubleshooting bugs, providing training, gathering customer feedback, and providing necessary marketing assets. Partner with CS team to ensure resolution of bugs, queries within a 48 hr resolution time.-Produce a quarterly newsletter visible to all customers, 55% open rate-Collaborate with social team to generate campaign visual marketing assets (instagram, tik tok, custom landing pages)-Reengage dormant accounts to disperse CSR funds, run engagement campaigns resulting in $172m in collective impact. Show less

Brooklyn, New York, United States

-Manage business development, operations, and client services for over 600 active clients Led new supplier-client communications strategy, resulting in a sustained Client Retention Rate of 93.5% between 2020-2022.-Assemble and review metrics of relevant data related to service and incoming materials on a monthly basis to inform ongoing strategy across social media, marketing, grant applications and annual reporting.-Defined standards and customer service guidelines to streamline… Show more -Manage business development, operations, and client services for over 600 active clients Led new supplier-client communications strategy, resulting in a sustained Client Retention Rate of 93.5% between 2020-2022.-Assemble and review metrics of relevant data related to service and incoming materials on a monthly basis to inform ongoing strategy across social media, marketing, grant applications and annual reporting.-Defined standards and customer service guidelines to streamline customer success goals and improve onboarding and client relations processes to increase targeted SLAs.-Partnered with Community Coordinator to increase and coordinate engagement in the corporate volunteer program totaling in 23+ sessions between 2020-2022, resulting in donations exceeding $5k. Show less

New York City Metropolitan Area

-Produced short and long-form editorial copy for Macy's Beauty.-Generated digital 360 campaigns and related collateral assets based on marketing insights, channel nuance, brand voice, research and legal requirements.-Collaborated with Design and Marketing partners & merchants to create and integrate concept development based on competitor analysis and vendor and customer feedback.-Developed script-writing for digital marketing assets and monthly subscription ads that include… Show more -Produced short and long-form editorial copy for Macy's Beauty.-Generated digital 360 campaigns and related collateral assets based on marketing insights, channel nuance, brand voice, research and legal requirements.-Collaborated with Design and Marketing partners & merchants to create and integrate concept development based on competitor analysis and vendor and customer feedback.-Developed script-writing for digital marketing assets and monthly subscription ads that include long-form and product copy utilizing creative briefs and merchant input for product-driven storytelling. Show less

Greater New York City Area

- Developed and maintained copywriting standards and writes copy for VIP Concierge Service merchandise- Cataloged and inspected incoming merchandise- Repaired new and vintage merchandise that falls below Vestiaire Collective quality standards- Served as liaison between US office and repair services in Greater Manhattan Area- Produced trend/style reports for Fall ‘17 and Spring ’18 seasons- Created and edited in-house zine and editorial content highlighting key products… Show more - Developed and maintained copywriting standards and writes copy for VIP Concierge Service merchandise- Cataloged and inspected incoming merchandise- Repaired new and vintage merchandise that falls below Vestiaire Collective quality standards- Served as liaison between US office and repair services in Greater Manhattan Area- Produced trend/style reports for Fall ‘17 and Spring ’18 seasons- Created and edited in-house zine and editorial content highlighting key products and categories- Trained in Authentication and Counterfeit Prevention by US and French authentication teams. Show less

New York, New York, United States

-Served as a liaison between sample makers, overseas factories/vendors and designer-Sourced fabrics and organized deliveries with overseas vendors-Lead research and development for SS2016 Collection and Runway Presentation Sketching, Technical Flats, Draping, Patternmaking -Garment Fittings, Alterations, Hand Embellishment.-Created and edited press materials and show notes.-Prepared Spec Sheets and Tech Packs for New York and overseas factories.-Assisted with show prep… Show more -Served as a liaison between sample makers, overseas factories/vendors and designer-Sourced fabrics and organized deliveries with overseas vendors-Lead research and development for SS2016 Collection and Runway Presentation Sketching, Technical Flats, Draping, Patternmaking -Garment Fittings, Alterations, Hand Embellishment.-Created and edited press materials and show notes.-Prepared Spec Sheets and Tech Packs for New York and overseas factories.-Assisted with show prep and event production for SS2016 Runway Presentation-Performed administrative duties and assisted creative director.-Coordinated samples between design, marketing and external PR agencies-Prepared and maintained showroom for clients and studio visits. Show less

Cataloged inventory of merchandise and stock-Visual Merchandising within the store and Window Displays

Greater New York City Area

- Researched and sourced various trims, notions, and fabrics throughout the Garment District and Greater Manhattan Area.- Researched and collected source imagery used in concept creation and textile design/ production.- Cataloged inventory of past seasons’ collections using Excel spreadsheets and PLM system.- Sourced artwork for prints and designed artwork featured on garments as digital embroidery. - Organized tech packs for New York sample makers and overseas factories.

B.A, Modern Culture & Media; Media Production

Brown/RISD Dual Degree Program Class of 2016

B.F.A, Apparel Design

Brown/RISD Dual Degree Program Class of 2016