Franco Minucci Email & Phone Number

São Paulo, Brazil

Head of Retail Sales, reporting to Commercial VP, in charge of +600 points of sales, including own-operated service points and retail partners.

São Paulo, Brazil

Accountable for the profitable achievement of sales objectives associated with the assigned market,segment and sales team managed.Responsible for team’s sales productivity, managing all aspects of running an efficient sales team, including hiring, supervising, coaching and motivating direct-report Field Sales Executives.

São Paulo Area, Brazil

- Responsible for direct channel sales - inside and remote sales teams, managing other sales leaders and +40 International Sales Specialists;- Proven track record in exceeding sales targets, with 5 years of consecutive double-digit results growth;- Experience with hiring, developing and retaining talent;- Analytical and business skills to evaluate key seller and team metrics and performance, ability to break down complex problems to resolution;- Broad knowledge and best practice insights of sales processes, organizational structures, management practices and talent development;- Responsible for lead qualification processes and customer acquisition;- Proven leadership and people management skills.

São Paulo Area, Brazil

• In charge of a customer service center for a large multinational pharmaceutical industry;• Managed all facets of customer care operations, like telesales, fulfillment, patients programs and a FDA-regulated customer care center;• Account management including overseas reports and support.

São Paulo, Sp

• Managed both inbound and outbound contact centers;• Responsible for sales’ targets achievement and quality assurance; • Devised and executed strategic plans and tactical-level objectives in alignment with overarching organizational goals.

• Managed internal and outsourced collections teams;• Ensured quality and productivity standards were met and/or exceed consistently with company policies and compliance.

São Paulo, Sp

• Facilitated outsourcing of support and customer services for a large Brazilian bank;• Boosted sales of products through launch of new offerings and expansion while sustaining existing cost levels;• Implemented and managed 4 contact centers with 3,700+ associates supporting banking and financial services, including collection.

São Paulo Area, Brazil

• Responsible for customer services projects for a B2B company and financial services.

São Paulo Area, Brazil

• Managed an internal customer services center for the largest Brazilian bank.

Facilities and human resources experience at analyst level.

Mba, Business Administration

Activities and Societies: Aprovado com conceito máximo na apresentação do plano de negócios.

Course, Empathy And Emotional Intelligence At Work

Bachelor, Economics

Tecnólogo, Processamento De Dados

Elementary