Franco Minucci

Franco Minucci Email and Phone Number

Senior Commercial Executive | Enterprise International Sales @ DHL Express Brasil
sao paulo, sao paulo, brazil
Franco Minucci's Location
São Paulo, São Paulo, Brazil, Brazil
Franco Minucci's Contact Details

Franco Minucci work email

Franco Minucci personal email

n/a
About Franco Minucci

- +25 years of experience working in Sales and Customer-focused services in different types of industry;- +20 years of senior leadership experience, managing other leaders, sales teams, customer services and collections;- Certified International Specialist with proven track of results in international business; - Certified Lead Facilitator for leadership and sales development programs; - Experience in leading projects for implementing new services and facilities, such as sales force expansion and new customer contact centers;- Experience with external vendors and suppliers, dealing with RFPs and high-value contracts negotiation;- Experience in processes, tools and reports development and implementation;- Experience in managing small and big organizations, with +3,700 direct and indirect reports;- Experience in hiring and coaching;- Demonstrated ability to analyze processes, enact changes and think operationally and strategically;- Excellent verbal and communication skills;- Support to broader business lines and corporate units to achieve goals.

Franco Minucci's Current Company Details
DHL Express Brasil

Dhl Express Brasil

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Senior Commercial Executive | Enterprise International Sales
sao paulo, sao paulo, brazil
Website:
dhl.com.br
Employees:
528
Franco Minucci Work Experience Details
  • Dhl Express Brasil
    Retail Sales Sr Manager
    Dhl Express Brasil Dec 2022 - Present
    São Paulo, Brazil
    Head of Retail Sales, reporting to Commercial VP, in charge of +600 points of sales, including own-operated service points and retail partners.
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  • Dhl Express Brasil
    Regional Sales Manager
    Dhl Express Brasil Nov 2019 - Jul 2023
    São Paulo, Brazil
    Accountable for the profitable achievement of sales objectives associated with the assigned market,segment and sales team managed.Responsible for team’s sales productivity, managing all aspects of running an efficient sales team, including hiring, supervising, coaching and motivating direct-report Field Sales Executives.
    View
  • Dhl Express Brasil
    Manager, Direct Channel Sales
    Dhl Express Brasil Feb 2013 - Sep 2020
    São Paulo Area, Brazil
    - Responsible for direct channel sales - inside and remote sales teams, managing other sales leaders and +40 International Sales Specialists;- Proven track record in exceeding sales targets, with 5 years of consecutive double-digit results growth;- Experience with hiring, developing and retaining talent;- Analytical and business skills to evaluate key seller and team metrics and performance, ability to break down complex problems to resolution;- Broad knowledge and best practice insights of sales processes, organizational structures, management practices and talent development;- Responsible for lead qualification processes and customer acquisition;- Proven leadership and people management skills.
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  • Sitel
    Senior Operations Manager
    Sitel Mar 2012 - Feb 2013
    São Paulo Area, Brazil
    • In charge of a customer service center for a large multinational pharmaceutical industry;• Managed all facets of customer care operations, like telesales, fulfillment, patients programs and a FDA-regulated customer care center;• Account management including overseas reports and support.
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  • Banco Santander
    Senior Manager, Contact Center
    Banco Santander Jan 2006 - Nov 2011
    São Paulo, Sp
    • Managed both inbound and outbound contact centers;• Responsible for sales’ targets achievement and quality assurance; • Devised and executed strategic plans and tactical-level objectives in alignment with overarching organizational goals.
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  • Crefisa
    Manager, Collections And Customer Service
    Crefisa Jun 2005 - Dec 2005
    • Managed internal and outsourced collections teams;• Ensured quality and productivity standards were met and/or exceed consistently with company policies and compliance.
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  • Atento
    Senior Customers Manager
    Atento Mar 2004 - Jun 2005
    São Paulo, Sp
    • Facilitated outsourcing of support and customer services for a large Brazilian bank;• Boosted sales of products through launch of new offerings and expansion while sustaining existing cost levels;• Implemented and managed 4 contact centers with 3,700+ associates supporting banking and financial services, including collection.
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  • Consultor Independente
    Consultor De Negócios Sênior
    Consultor Independente Dec 2002 - Feb 2004
    São Paulo Area, Brazil
    • Responsible for customer services projects for a B2B company and financial services.
  • Banco Bradesco S/A
    Gerente De Call Center
    Banco Bradesco S/A Aug 1997 - Nov 2002
    São Paulo Area, Brazil
    • Managed an internal customer services center for the largest Brazilian bank.
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  • Cpm
    Administrativo
    Cpm 1993 - 1996
    Facilities and human resources experience at analyst level.

Franco Minucci Skills

Call Centers Outsourcing Telemarketing Contact Centers Centrais De Atendimento Banking Call Center Credit Cards Bpo Sla Customer Service Planejamento Empresarial Business Planning Centros De Contato Coaching Marketing Customer Relationship Management Customer Relations Sales Management Quality Management Pricing Financial Services Ans Management Strategic Planning Team Leadership Team Building Capacity Planning Offshoring Contract Negotiation Client Services Infrastructure Budgets Museum Collections Negotiation Team Management Budget Management Infrastructure Projects Mentoring Collections Management Employee Training Direct Sales

Franco Minucci Education Details

Frequently Asked Questions about Franco Minucci

What company does Franco Minucci work for?

Franco Minucci works for Dhl Express Brasil

What is Franco Minucci's role at the current company?

Franco Minucci's current role is Senior Commercial Executive | Enterprise International Sales.

What is Franco Minucci's email address?

Franco Minucci's email address is fr****@****dhl.com

What schools did Franco Minucci attend?

Franco Minucci attended Fundação Getulio Vargas, University Of California, Berkeley, Pontifícia Universidade Católica De São Paulo, Fundação Bradesco, Instituto São Pio X.

What are some of Franco Minucci's interests?

Franco Minucci has interest in Social Services, Children, Politics, Education, Poverty Alleviation, Science And Technology.

What skills is Franco Minucci known for?

Franco Minucci has skills like Call Centers, Outsourcing, Telemarketing, Contact Centers, Centrais De Atendimento, Banking, Call Center, Credit Cards, Bpo, Sla, Customer Service, Planejamento Empresarial.

Who are Franco Minucci's colleagues?

Franco Minucci's colleagues are Alisson Renan, Thayná Silva, Cinthia Katachinsky, Karine Xavier, Igor Sousa, Deiziane Oliveira De Azevedo, Joacir Leal.

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