Miguel Raimundo Email & Phone Number

Prague, Czechia

- Accountable for conceptualizing, designing and delivering solutions to improve the usability, accessibility, and enjoyability of the company's products such as VBS4, which is a whole-earth virtual military simulator that allows the creation of military training scenarios used by more than 60 NATO and NATO-friendly countries which accounts for thousands of new users every year.- Regularly doing user research, user testing, creating use cases, personas, user flow charts, mind mapping, and information architecture in the development of my work.- Working alongside the company's Product Designers, Product Managers, and Project Managers during the conceptualization of new features.- Designing UI deliverables such as icons and other Graphic Design elements following the company's Style Guide.- Working on a faced paced environment assisting multiple teams in the company with ad-hoc requests.- Redesigning already existing features on request.- Planning, conceptualizing, and designing proposals for future products.- Responsible for updating, and developing internal UX/UI documentation.- Using multiple UX / UI software and tools such as Adobe XD, Illustrator and Photoshop.

Prague, Czech Republic

- Responsible for testing new features of BISIM products like VBS3, and VBS4, in different environments such as offline, online and local servers.- Accountable for testing and crosschecking UX and UI deliverables.- Regularly provided feedback to UX / UI department.- Accountable for creating multiple test cases based on requirements.- Gathered, and reported bugs, and inconsistencies in the products.- Participated regularly in large scale test case scenarios.

Prague, Czech Republic

- Managing, and moderating a community with almost 1 Million users across all social media platforms, dealing with feedback, and comments about the game. - Accountable for establishing relationships with DayZ players, influencers, and community administrators.- Responsible for creating, and publishing social content, leading, and executing marketing and development plans across the social networks.- Created the #MyDayZ, which was used on community announcements, interactions, content promotions, and which will also be featured on future internal projects.- Created several community based contests.- Responsible for carrying out regular inspections to identify performance issues, exploits, and hacks reporting those to the development team so the proper maintenance, and updates could take place.- Processed maintenance requests from initial contact with players to follow-up with the Development, and Marketing Departments.- Maintained direct contact with streamers, before and during the contracting period, working on the terms of the contract and negotiating the conditions to promote the game.- Participated in EGX 2019, in London, promoting the game’s new DLC and personally meeting with the community, and content creators.- Created, and organized a detailed social media, and branding plan to appeal to the community to vote for the Steam Awards 2019, in which DayZ won the “Better With Friends” award.

Prague, The Capital, Czech Republic

- Responsible for managing Lineage 2 Revolution’s PT-PT and PT-BR communities, mobile game from Netmarble.- Accountable for managing WCG 2019’s PT-PT and PT-BR communities, an International Esports Competition that gathers players from all over the globe.- Development, management and analysis of assigned game community segment such as forums and social networks, including participation in content creation.- Extensive analysis of day-to-day community life, trends and issues.- Creating innovative, thought-provoking promotional content, reflecting the nature of the company’s target groups.- Identification, interpretation and capitalization on existing social media trends, tools, and applications.- Planning, execution and maintenance of content calendars where I was responsible for creating social media’s written and graphic content for the PT-PT and PT-BR communities.- Game testing: Actively reporting game bugs and localization issues in the Portuguese language.- Translation of notices, announcements, patch notes and other types of official communications from the client.

District Brno-City, Czech Republic

- Certified in PRINCE2 Foundation.- Accountable for managing projects for US clients, assuring their success in applying Project Management Methodologies for their Resource Management Strategy, like the compliance.- Successfully managed, throughout their entire life cycle, multiple projects while applying AGILE principles.- Regular communication with the stakeholders and monitoring of project status on a daily basis.- Documentation management.- Knowledge in multiple Project Management tools.

District Brno-City, Czech Republic

- Awarded employee of the month 8 times during 2016.- Accountable for supporting accounts from several different countries, in Portuguese and English languages.- Responsible for providing assistance and educating users via phone, email, live chat and remote assistance.- Hertz account Focal Point and Trainer, being responsible for educating all newcomers in the company that supported the account.- Development and constant update of documentation to facilitate the daily work of all the agents supporting Hertz account.

Porto Area, Portugal

- Working as a 2D Animator, Illustrator, Designer and Multimedia Programmer. - Accountable for producing more than a hundred educational games for PC and Android devices for schools in Portugal, Brazil and Mozambique, using Adobe Flash 3.0.