-Windows Server 2012 R2 and Office 365 environment troubleshooting and maintenance-HP switch and Meraki appliance administration-ShoreTel phone provisioning and maintenance-Phone system migration to Polycom phones with new vendor.-POS configuration and troubleshooting-Group Policy and Active Directory Management-Network troubleshooting and maintenance-Print management-PC moves and cable management

Providing support ensuring staff satisfaction while managing systems such as Microsoft Products, HP Switches, telephony, AV equipment, anything network related.

- Desktop administration in Windows 7 and department liaison relaying troubleshooting and solutions between designated support channels at Verizon's fraud department- User support and mailbox administration in a Windows Server infrastructure with Office 2010 and 2013 support- Cisco Communicator VoIP phone software support- Systems imaging, application installation using custom corporate software- Inventory and asset management and storage- Windows 10 testing

-IP Phone installation-Desktop and Laptop installation and setup-Asset check-POS Equipment checking-Cable management

-Provisioned phone accounts in Cisco Call Manager, coordinating with the helpdesk, maintaining Active Directory user attributes current for Jefferson County government users (3000 users approx.) using systems administration tools. *Contracted through DataManUSA- Coordinated with project management, systems, network, and helpdesk teams to complete Jabber Softphone Deployment Project, troubleshooting call flow and application, and peripheral reliability- Used automation tools and PowerShell to assist with generating reports and troubleshooting user accounts as well as day to day repetitive tasks to configure Cisco products-Managed Unity Messaging System, Cisco Finesse, WebEx provisioning and troubleshooting, along with hunt groups-Provisioned and deployed admin phones with expansion modules with automation tools, reducing error and timeouts-Tested and deployed Cisco phones, including conference room phones- Coordinated billing and user account troubleshooting with various levels of management to assist with accurate dialing and call flow

-Using automation tools, configured and provisioned Cisco IP phones-Windows and network troubleshooting, along with messaging and unified communication troubleshooting and maintenance-Coordinated changes with helpdesk and project management-equipment testing, troubleshooting, and switch repurposing-Office 365 troubleshooting

Workstation imaging, setup, and relocation in training facilities. Cable management and new workstation hardware setup.Software installation in Windows 7 systems.

Contract for IBM at ULA. Relocation and setup of workstations, asset sorting and storage. A/V troubleshooting.

Post SolveIT acquisition and restructuring, supported small organizations with workstation, network and infrastructure issues. Vendor liaison. Remote support on Office 365 and Exchange 2010 issues.

- Supported 200+ internal users with day to day technical support inquiries Windows XP/7/2003/2008 R2 environment with Exchange Services, modifying accounts in Active Directory and Exchange Management Console. - Maintained, upgraded, replaced, and imaged desktops via Ghost software to assist with a relocation project and daily operations. - Updated user and internal IT documentation to assist with user support, testing software, making recommendations.-Coordinated weekly training IT orientation for new employees.

-Liaison between cloud services providers and an enterprise health insurance startup for advanced issues, including Office 365, McAfee, Symantec, and others. -Maintained a Windows 7 environment troubleshooting, logging, and monitoring ensuring minimal downtime or interruptions, or unauthorized security access. Created system images via open source software to be used by the laptops in the organization. -Configured, modified, deleted users, group policies, in Windows Server 2008 R2/2012 R2 while managing Office 365 accounts via Power Shell, Active Directory, Exchange Online. -Tested new software for compatibility and implementation. Supported users by phone, in person, email remotely for laptop or mobile device (Android and iOS) inquiries.

- Auxiliary help desk agent managing user accounts, troubleshooting hardware and software issues, system cleanup and maintenance, advising users with optimal solutions, and collaborating with teammates towards new solutions. - Supported Google Apps for Business in conjunction with Windows 7 and XP systems.

- Relocation project and support of Windows 7 and Xp systems, troubleshooting hardware and software issues in the deployment and relocation process, including imaging dozens of systems with Windows PE images.

- Remote support for different companies in Windows, Mac OS X, and iOS - Responded to user requests via email, chat, and phone with hardware support and software troubleshooting and solutions via remote tools installing and configured software for users and training them as appropriate. - AD, Group Policy, command line tools, and remote tools heavily used

- Supported users in several counties in the Denver Metro area with election service systems onsite and remote- Diagnosed, installed, and serviced laser printers onsite monitoring proper paper alignment for accurate tabulation- Performed software testing and documentation for any improvements to the system software.

Assisted disabled and homeless individuals with job searches and site navigation. Helped them with document creation and formatting, used various tools to format as required. Trained users with computer software and navigation to encourage independence.

- Classroom instructional and tech support depending on the needs of the school environment supporting hardware and software issues, in classrooms and computer labs, helping teachers and support staff in addition to students- Built Mac Computer lab integrated with network printing and standard software- Educated teachers with productivity software and best practices.