Tech Support Manager
Current• Management of the technical support team and teams of subcontracted installers• Familiarity with CRM tools and customer success software, mainly Salesforce• Development and versioning of computer tools, to standardize and automate processes, drastically reducing the time required and human error: - VBA plugin, for Excel, to generate detailed quotes; - Stock management program in VBA; - Windows Firewall and Service Configuration Script;• Design and review of internal procedures, documentation and implementation by the entire team• Creation of documents for consultation and knowledge sharing: - Checklist for site surveys; - Detailed manuals for installers and end customers; - Technical and commercial training of employees, distributors and end customers;• English to Portuguese translations of technical documentation, websites, catalogs, computer programs and mobile applications• Commercial meetings with distributors and customers, with functional and technical demonstrations• Elaboration and quotation of access control system projects• Remote and local technical problem diagnosis and resolution (24/5 support and on call on the weekends)• Access control software installation and customer database configuration
