Results-driven, award-winning colleague with proven expertise interpreting complex applications to ensure client loyalty and corporate growth. Expertise in building relationships and my customer-focused attitude has continuously outperformed all corporate targets. Strong analytical and critical-thinking skills with the ability to quickly asses a problem and ultimately provide a strong solution to ensure customer retention. Demonstrated ability to adapt, learn and succeed in diverse, fast-paced settings. Selected Highlights: - Promoted to positions of increasing authority to ability to excel beyond corporate measures as supported by an 'exceeding expectations' mark on annual performance review.- Recognized as employee of the month in November 2014, July 2015 and May 2016 and recognized by COO for exceeding expectations for time worked.- Delivered excellent support skills to clients/customers and strictly adhered to all company policies and procedures, consistently scoring in the 90-95 percentile for customer service quality feedback.- Consistently outpaced KPIs and continued to improve accuracy and speed with quality scores of 80 to 90 percent.- Optimized profits by collecting an average of $350,000 monthly from past due credit card accounts with outbound calls. - Voted most valuable employee for ability to lead a team of six towards professional success by providing them with the essential knowledge and resources needed to meet expectations. I look forward to meeting with you! You can reach me at f.munir013@gmail.com
Listed skills include Leadership, Team Building, Powerpoint, Accounting, and 32 others.
