Director Of Field Operations
CurrentPersonally selected to step in as the Interim Head of Operations for all 25 North American Marketing including the overseeing the Fleet Planning, Supply Chain Operation and Training & Development Departments. • Developed Zipcar’s foundational and operational model and structure for location teams across North America. • Led the market launch process for Zipcar’s on-demand, point to point product (Zipcar One Way) across North America.• Cultivated strategic relationships negotiating exclusive pricing contracts with national parking vendors and developers.• Established supply chain partnerships for Fleet Services ensuring vehicles meet strict quality standards while maintaining an industry-leading customer experience for over 1M members. • Developed critical relationships with State Government and Transportation officials paving the way for car sharing license agreements, zoning changes and municipal partnerships.