Folashade Usman Email & Phone Number

Greater Toronto Area, Canada

Proactively uncover opportunities to match customer needs through effective communication and probing skills to help guide clients to available products and services offered by Direct Investing.Actively promote the capability and functionality of the RBC Direct Investing website and mobile capabilities, proactively identifying self-service opportunities for clients.Provide helpful and engaging, knowledgeable, accurate, responsive, and professional services to clients, including prompt and courteous completion of trade instructions all within regulatory requirements and guidelines.Understand and apply industry rules and regulations (e.g., IIROC, Provincial, etc.), as well as RBC Enterprise and RBC Direct Investing Inc. policies and procedures to all activities performed. Accurately execute client instructions within defined authorities and ensure clients have the means to meet trade settlement obligations.

Nigeria

Successfully sold no less than 300 Million Naira in loan figures to over 700 customers. Oversee a team that consistently exceeded monthly targets by an average of 4.5% in both loan volume and client onboarding. Built and sustained valuable business relationships with existing and potential high ticket/value customers. Developed forecasting tools to analyze customers’ needs, business pipelines, and global industry trends to feed into marketing and product development initiatives.Collaborated with the marketing team to develop and determine sales collateral such as call scripts, product documentation and handbills designs suitable for the target market.

Lagos, Nigeria

Supervised daily operations of the customer service department to ensure quality service delivery. Developed and implemented sales strategies that increase market share & achieve long-term business objectives. Achieved over 88% of monthly sales target.Conducted quarterly market research to analyze patterns and telemarketing performance data to segmentation customers and support new product development.Managed recruitment, onboarding, supervision, and performance appraisal of telesales agents. Directly mentored three of the top performing telesales agents.

Lagos, Nigeria

Analyzed applicant’s financial status, bank statements, and property evaluations to determine the feasibility of granting loans. Created payment plans and monitored loan repayment following repayment schedule to achieve the lowest loan repayment defaultment rate out of over 300 sales officers. Collaborated with Marketing department to ensure successful conversion of over 35% of digital leads to customers monthly through cold calling. Conducted research on competitor’s offerings, analyzed product performance & identified new business opportunitiesSupervised and conducted training for direct sales executives to ensure achievement of monthly sales objectives. Prepared and delivered presentation of sales reports reflecting sales volume, team performance & conversation rate to management team.

Lagos, Nigeria

Prepared and delivered effective sales pitches to prospective customers to purchase the company’s products/services directly, over the phone, and at events. Supplied in-depth information of the business offerings to old & new customers to aid in the decision-making process. Developed and maintained cordial business relationships with all prospects, partners, and clients with cross selling accounting for 35% of total loans sold.Assessed customers’ needs, financial abilities and recommended company’s products/services best suite. Inputted and updated customers account details, contact, and records in the CRM system Converted leads generated by the marketing department by applying persuasion techniques

Norman Williams Street, Lagos, Lagos

Demonstrated product knowledge by informing clients of new products and assisting clients improve their financial standing through financial and debt management strategies. Acted as the first contact to customer’s inquires, questions, and requests via phone calls, and emails. Received and interviewed prospects, ensure proper profiling before attempting to sell to same. Collaborated with other team members to achieve and exceed monthly sales and revenue target. Consistently meeting monthly target despite performing under pressure in a fast-paced environment. Performed administrative tasks such as documentation review and loan bookings of clients

Postgraduate Degree, International Business Management

Activities and Societies: CIM

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Degree, International Relations And Affairs