- Create and implement test cases - Manage and support specific sections of software areas - Lead a team in career growth with training and support

- Obtained Insurance Adjuster License on 2/27/2024.- Investigated low-complexity Auto property claims and handled based on negligence laws for each state venue.- Obtained recorded statements and gathered evidence utilizing a variety of investigative tools to determine liability. - Reviewed claims for signs of fraud and recommended for SIU involvement when necessary.- Fostered customer relations with both insured's of Liberty Mutual/Safeco and 3rd party claimant's.- Handled difficult situations such as denying coverage/liability, explaining policy language/coverage, and issuing payments to recipients of an unfavorable situation.

Instructed new and current operations associates on how to keep themselves/the vehicle/the public safe at all times, document program work, and how to handle public relations through vigorous training courses and exercises. Presented training LMS courses, facilitated self-paced web-based modules, and collaborated with developers when training content needed updating. When not Instructing, I would extensively test and troubleshoot autonomous vehicle software and provide detailed feedback for engineers. - Led the first Phoenix team to develop a new training program for the Jaguar I-Pace platform project.- Presented training LMS courses, facilitated self-paced web-based modules, and collaborated with developers/SM's when training content needed updating.- Conducted classroom presentations, coordinated and distributed company equipment, and led advanced vehicle driving exercises.- Utilized A.D.D.I.E. model to monitor success of training and development programs for new hires and current staff.- Developed SOP documents/tools that improved efficiency of training, operations procedures, and metric tracking.- Administered infield-training tests and reported detailed feedback to Management. - Processed updated refresher training programs and re-certifications for employees not meeting metrics. - Created, maintained, and updated documents using GSuite apps that organized information including; Training materials, staff scheduling, and day-to-day mission documents.- Worked with engineers to test and troubleshoot daily new experimental software and hardware.

- Company required mandatory six month waiting period between two year contracts (01/2019 - 08/2019).- Vendor (Transdev) absorbed all employees from contract staffing agency (Adecco) on 08/2019. *See Transdev section for more info*

Worked with first party Microsoft exclusive titles while managing a small team. Analyzed and documented software defects as part of a quality control process during the different stages of a video game development project. Managed and implemented test plans with a focus on efficiency and accuracy with a small team. - Awarded special commendation for being in the top 20 bug reporters on the ‘Forza Horizon 4’ project.- Led a team of 16 on the Co-op and Multiplayer tasks while testing on the ‘Crackdown 3’ project. - Utilized Microsoft Office Suite to manage the daily end-of-day reports for the ‘Crackdown 3’ project.- Conducted daily meetings with developers on the ‘Crackdown 3’ project to update team findings.- Created and logged bugs, investigated regressions, completed tasks/test plans, and processed certification passes on different stages of the game development cycle.- Tested software builds for Critical Path Single Player Campaigns, Co-op, and Online Multiplayer for stability and networking. - Tested on High-end PC’s, Low-end PC’s, and Microsoft Xbox One family of consoles.- Experience with BugAnywhere, Visual Studio, Power BI, Video/Photo editing, and Microsoft Office Suite.- Projects completed: ‘Crackdown 3’. Projects worked on: ‘Forza Horizon 4’ and ‘Sunset Overdrive (PC)’.

- Led the first Phoenix team to develop a new training program for the Chrysler Pacifica platform project.- Promoted to a Single Driver within four months, Canary Test Driver within five months, and Instructor within 14 months.- Onboarded 25-50 new hires, coordinated and distributed equipment, and helped acclimate to culture and procedures.- Conducted classroom presentations, coordinated and distributed company equipment, and led advanced vehicle driving exercises.- Facilitated advanced training exercises for new hires, ensuring they have a deep understanding of safety and procedure. - Administered infield-training tests and reported detailed feedback to Management. - Directed current Autonomous Specialists through an updated Co-Driving training course. - Created and updated documents for Operators and Instructors with current safety information, development of software, and tracking of metrics using GSuite apps. - Represented Waymo at the “Governor’s Celebration of Innovation” and “Tempe Town Lake Festival” Demo PR Events. - Placed on the first Phoenix Canary testing team to train on the new Chrysler Pacifica platform. - Extensively tested/troubleshot autonomous vehicle software/hardware while providing detailed feedback to engineers.- Processed quality controlled standardized functional tests on experimental software branches to ensure safety and proficiency before allowing the fleet to utilize new software. - Ran hardware calibration tests to ensure sensor equipment was aligned and operational prior to field testing.

- Obtained ‘Work from Home’ status within six months by having high metrics in efficiency and sales. - Utilized consultative selling techniques to offer Home Security solutions in order to reach monthly sales quota.- Provided clear and concise troubleshooting assistance on Home Security products and services.

- Attended national award ‘Winners Circle’ event ceremony for finishing 2012 at 115% above Sales Quota. - Performance metrics and scorecard ranked 1st of 14 at the Store level, 18th out of 100 in the District, and 47th out of 630 in the Region.- Utilized sales sequencing to connect and discover the needs of each individual customer to provide a customized solution with products, services, and support after sale. - Conducted workshops to educate and train customers on Basic Phones, Smartphones, Netbooks, Tablets, Mobile Broadband devices, and Smart accessories.- Troubleshoot hardware and software issues for Android, iOS, Blackberry, Windows Phone, and Basic Phone platforms.

- Assisted District Managers with marketing strategies, store layout, and sales programs.- Trained new employees on standard operating procedures and sales techniques. - Created and maintained the store's work schedule for 10+ employees.- Was promoted from Part-Time Seasonal Employee to Assistant Manager within two years. - Verified and obtained a daily inventory count for all equipment and products in stock. - Collected, recorded, and deposited all money and transactions for business day.- Tested console hardware & software for defects before taking trade-ins or shipping out for repair.

- Analyzed and documented software defects as part of a quality control process during the different stages of a video game development project.- Verified in-game designs of products matched the look and legality of their real-life counterparts. - Tested software builds for Critical Path Single Player Campaigns as well as Online Multiplayer for stability and networking. - Was placed on a limited Special Project Team to work on an Early Alpha Build Software to test for stability and online capabilities on the Xbox 360 and PlayStation 3 platform. - Projects completed: ‘MX vs ATV: Reflex’. Projects worked on: ‘Darksiders’, ‘UFC 2009 Undisputed’, and ‘Homefront’.

- Organized and focused a team to execute tasks on restrictive timetables.- Managed a work schedule for 120+ employees.- Collected, recorded, and deposited all money and transactions for business day.- Verified and obtained a nightly inventory count for over 150 products in stock.