Service Manager
CurrentEnsure the execution of contracted services in accordance with the contractual terms, penalties, SLAs and KPIs;
Jun 2024 - Present
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Nuno Fontainhas Dias Email & Phone Number
Service Manager @ 2B-On | BUSINESS & TECHNOLOGY CONSULTING | ITIL Certified
at
2B-On | BUSINESS & TECHNOLOGY CONSULTING
1 work email found
@hp.com
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✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Service Manager @ 2B-On | BUSINESS & TECHNOLOGY CONSULTING | ITIL Certified
Location
Lisboa, Lisbon, Portugal
Company size
Who is Nuno Fontainhas Dias? Overview
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Quick answer
Nuno Fontainhas Dias is listed as Service Manager @ 2B-On | BUSINESS & TECHNOLOGY CONSULTING | ITIL Certified at 2B-On | BUSINESS & TECHNOLOGY CONSULTING, a with 13 employees, based in Lisboa, Lisbon, Portugal. AeroLeads shows a work email signal at hp.com and a matched LinkedIn profile for Nuno Fontainhas Dias.
Nuno Fontainhas Dias previously worked as Service Manager at 2B-On | Business & Technology Consulting and Service Manager at Claranet Portugal.
Company email context
Email format at 2B-On | BUSINESS & TECHNOLOGY CONSULTING
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*@hp.com
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AeroLeads found 1 current-domain work email signal for Nuno Fontainhas Dias. Compare company email patterns before reaching out.
Profile bio
About Nuno Fontainhas Dias
As a Service Manager, I work as a service interlocutor, both internally and externally, for clients in the energy and banking sectors, across Europe, Asia, and the Americas. I prepare, present, and analyze the status of the ongoing service delivery, and follow up with the activities of the technical teams. I also suggest improvements to customer service, and actively participate in surveying customer needs and promoting new business opportunities, in close collaboration with business teams. My mission is to build strong relationships with customers and team members as a trusted technical advisor, committed to business development, and to ensure the service delivery in a timely and quality fashion. I value teamwork, communication in order to achieve customer satisfaction
Listed skills include Unix, Hp Ux, Hp Proliant, Windows Server, and 37 others.
Current workplace
Nuno Fontainhas Dias's current company
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2B-On | Business & Technology Consulting
12 roles
Nuno Fontainhas Dias work experience
A career timeline built from the work history available for this profile.
Service Manager
• Work as a service interlocutor, internally, for CLARANET @ EDP• Prepare, present and analyze with the client the status of the ongoing service delivery.• Service delivery in accordance with ITIL and its standards.• Suggesting improvements to customer service.INDUSTRIES: EnergyGEOGRAPHIES: Europe, Américas
Jun 2023 - Feb 2024
Service Manager
• Work as a service interlocutor, internally and externally, for CLARANET Clients.• Prepare, present and analyze with the client the status of the ongoing service delivery.• Follow-up with the activities of the technical teams.• Service delivery in accordance with ITIL and its standards.• Suggesting improvements to customer service.• Active participation in surveying customer needs and promoting new business opportunities, in close collaboration with business… Show more • Work as a service interlocutor, internally and externally, for CLARANET Clients.• Prepare, present and analyze with the client the status of the ongoing service delivery.• Follow-up with the activities of the technical teams.• Service delivery in accordance with ITIL and its standards.• Suggesting improvements to customer service.• Active participation in surveying customer needs and promoting new business opportunities, in close collaboration with business teams.INDUSTRIES: Banking financial services; AutomotiveGEOGRAPHIES: Europe, Asia Show less
Nov 2021 - May 2023
Consultant
Service manager @ Altice PortugalMAIN RESPONSIBILITIES• Responsible for managing the IT and TELCO client portfolio;• Service delivery in accordance with ITIL and its standards;• Proactive Incident Monitoring;• Management of service levels associated with contracts;• Ensure the follow-up of incidents and compliance with agreed SLA;INDUSTRIES: Telco, ITGEOGRAPHIES: Europe
Jul 2021 - Nov 2021
Delivery Lead, Dxc Technology
ITO service delivery managementMAIN RESPONSIBILITIES• Client focus, relationship building and service excellence;• Account strategy, planning and execution;• Contract and SLA performance;• IT service delivery management (infrastructure, applications and business processes);• People management;INDUSTRIES: Food distribution; Specialized retailGEOGRAPHIES: Europe, Asia and Latin America
Apr 2017 - Aug 2019
Client Capability Lead
ITO service delivery managementMAIN RESPONSIBILITIES• Client focus, relationship building and service excellence;• Account strategy, planning and execution;• Contract and SLA performance;• IT service delivery management (infrastructure);• People management;INDUSTRIES: Banking financial services; Construction industryGEOGRAPHIES: Europe, Asia and Latin America
Nov 2015 - Mar 2017
Client Capability Lead
Client ManagementMAIN RESPONSIBILITIES• Client focus, relationship building and service excellence;• Contract and SLA performance;• IT service delivery management (infrastructure, applications and business processes);INDUSTRIES: Banking financial services, food and beverage, construction industryGEOGRAPHIES: Europe, Asia and Latin America
Aug 2008 - Oct 2015
System Administrator
MAIN RESPONSIBILITIES• Install, support, and maintain servers operating systems, scripting.• Plan to respond to service outages and other issues.• Project management for system related projects• Supervise, procedure and train operation techniciansINDUSTRIES: Stock exchange financial services, food and beverageGEOGRAPHIES: EuropeProjects:Remote datacenter - Disaster RecoveryStorage MigrationVMWare datacenter virtualizationData center hardware… Show more MAIN RESPONSIBILITIES• Install, support, and maintain servers operating systems, scripting.• Plan to respond to service outages and other issues.• Project management for system related projects• Supervise, procedure and train operation techniciansINDUSTRIES: Stock exchange financial services, food and beverageGEOGRAPHIES: EuropeProjects:Remote datacenter - Disaster RecoveryStorage MigrationVMWare datacenter virtualizationData center hardware refreshSAP - System administrator Basic Show less
Feb 2001 - Jul 2008
System Administrator
MAIN RESPONSIBILITIES• Support routines, and maintain servers operating systems.• Procedure and train operation techniciansINDUSTRIES: Stock exchange financial services, food and beverageGEOGRAPHIES: EuropeProjects:Disaster RecoveryBackups
Mar 2000 - Jan 2001
Jun 1999 - Feb 2000
Jan 1998 - May 1999
Mar 1990 - Dec 1997
Team & coworkers
Colleagues at 2B-On | BUSINESS & TECHNOLOGY CONSULTING
Other employees you can reach at 2b-on.com. View company contacts for 13 employees →
JG
João Geraldes, Ph.D, Msc
Colleague at 2B-On | Business & Technology ConsultingLisboa, Lisbon, Portugal
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IC
Inês Castela
Colleague at 2B-On | Business & Technology ConsultingPortugal
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MA
Manuel Américo Menezes Correia
Colleague at 2B-On | Business & Technology ConsultingVale De Milhaços, Setúbal, Portugal
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LM
Luis Marques
Colleague at 2B-On | Business & Technology ConsultingLisboa, Lisbon, Portugal
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AV
André Velez
Colleague at 2B-On | Business & Technology ConsultingLisbon Metropolitan Area, Portugal
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AR
Ana Rita Martins
Colleague at 2B-On | Business & Technology ConsultingOeiras, Lisbon, Portugal
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João Geraldes, Ph.D, Msc
Colleague at 2B-On | Business & Technology ConsultingLisboa, Lisbon, Portugal
View →
IC
Inês Castela
Colleague at 2B-On | Business & Technology ConsultingPortugal
View →
MA
Manuel Américo Menezes Correia
Colleague at 2B-On | Business & Technology ConsultingVale De Milhaços, Setúbal, Portugal
View →
LM
Luis Marques
Colleague at 2B-On | Business & Technology ConsultingLisboa, Lisbon, Portugal
View →
AV
André Velez
Colleague at 2B-On | Business & Technology ConsultingLisbon Metropolitan Area, Portugal
View →
AR
Ana Rita Martins
Colleague at 2B-On | Business & Technology ConsultingOeiras, Lisbon, Portugal
View →
FAQ
Frequently asked questions about Nuno Fontainhas Dias
Quick answers generated from the profile data available on this page.
What company does Nuno Fontainhas Dias work for?
Nuno Fontainhas Dias works for 2B-On | BUSINESS & TECHNOLOGY CONSULTING.
What is Nuno Fontainhas Dias's role at 2B-On | BUSINESS & TECHNOLOGY CONSULTING?
Nuno Fontainhas Dias is listed as Service Manager @ 2B-On | BUSINESS & TECHNOLOGY CONSULTING | ITIL Certified at 2B-On | BUSINESS & TECHNOLOGY CONSULTING.
What is Nuno Fontainhas Dias's email address?
AeroLeads has found 1 work email signal at @hp.com for Nuno Fontainhas Dias at 2B-On | BUSINESS & TECHNOLOGY CONSULTING.
Where is Nuno Fontainhas Dias based?
Nuno Fontainhas Dias is based in Lisboa, Lisbon, Portugal while working with 2B-On | BUSINESS & TECHNOLOGY CONSULTING.
What companies has Nuno Fontainhas Dias worked for?
Nuno Fontainhas Dias has worked for 2B-On | Business & Technology Consulting, Claranet Portugal, Inetum, Dxc Technology, and Hewlett Packard Enterprise.
Who are Nuno Fontainhas Dias's colleagues at 2B-On | BUSINESS & TECHNOLOGY CONSULTING?
Nuno Fontainhas Dias's colleagues at 2B-On | BUSINESS & TECHNOLOGY CONSULTING include João Geraldes, Ph.D, Msc, Inês Castela, Manuel Américo Menezes Correia, Luis Marques, and André Velez.
How can I contact Nuno Fontainhas Dias?
You can use AeroLeads to view verified contact signals for Nuno Fontainhas Dias at 2B-On | BUSINESS & TECHNOLOGY CONSULTING, including work email, phone, and LinkedIn data when available.
What skills is Nuno Fontainhas Dias known for?
Nuno Fontainhas Dias is listed with skills including Unix, Hp Ux, Hp Proliant, Windows Server, Hp Blade, Hp Eva, Hp Data Protector, and Solaris Zones.
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