Ensure the execution of contracted services in accordance with the contractual terms, penalties, SLAs and KPIs;

• Work as a service interlocutor, internally, for CLARANET @ EDP• Prepare, present and analyze with the client the status of the ongoing service delivery.• Service delivery in accordance with ITIL and its standards.• Suggesting improvements to customer service.INDUSTRIES: EnergyGEOGRAPHIES: Europe, Américas

• Work as a service interlocutor, internally and externally, for CLARANET Clients.• Prepare, present and analyze with the client the status of the ongoing service delivery.• Follow-up with the activities of the technical teams.• Service delivery in accordance with ITIL and its standards.• Suggesting improvements to customer service.• Active participation in surveying customer needs and promoting new business opportunities, in close collaboration with business… Show more • Work as a service interlocutor, internally and externally, for CLARANET Clients.• Prepare, present and analyze with the client the status of the ongoing service delivery.• Follow-up with the activities of the technical teams.• Service delivery in accordance with ITIL and its standards.• Suggesting improvements to customer service.• Active participation in surveying customer needs and promoting new business opportunities, in close collaboration with business teams.INDUSTRIES: Banking financial services; AutomotiveGEOGRAPHIES: Europe, Asia Show less

Service manager @ Altice PortugalMAIN RESPONSIBILITIES• Responsible for managing the IT and TELCO client portfolio;• Service delivery in accordance with ITIL and its standards;• Proactive Incident Monitoring;• Management of service levels associated with contracts;• Ensure the follow-up of incidents and compliance with agreed SLA;INDUSTRIES: Telco, ITGEOGRAPHIES: Europe

ITO service delivery managementMAIN RESPONSIBILITIES• Client focus, relationship building and service excellence;• Account strategy, planning and execution;• Contract and SLA performance;• IT service delivery management (infrastructure, applications and business processes);• People management;INDUSTRIES: Food distribution; Specialized retailGEOGRAPHIES: Europe, Asia and Latin America

ITO service delivery managementMAIN RESPONSIBILITIES• Client focus, relationship building and service excellence;• Account strategy, planning and execution;• Contract and SLA performance;• IT service delivery management (infrastructure);• People management;INDUSTRIES: Banking financial services; Construction industryGEOGRAPHIES: Europe, Asia and Latin America

Client ManagementMAIN RESPONSIBILITIES• Client focus, relationship building and service excellence;• Contract and SLA performance;• IT service delivery management (infrastructure, applications and business processes);INDUSTRIES: Banking financial services, food and beverage, construction industryGEOGRAPHIES: Europe, Asia and Latin America

MAIN RESPONSIBILITIES• Install, support, and maintain servers operating systems, scripting.• Plan to respond to service outages and other issues.• Project management for system related projects• Supervise, procedure and train operation techniciansINDUSTRIES: Stock exchange financial services, food and beverageGEOGRAPHIES: EuropeProjects:Remote datacenter - Disaster RecoveryStorage MigrationVMWare datacenter virtualizationData center hardware… Show more MAIN RESPONSIBILITIES• Install, support, and maintain servers operating systems, scripting.• Plan to respond to service outages and other issues.• Project management for system related projects• Supervise, procedure and train operation techniciansINDUSTRIES: Stock exchange financial services, food and beverageGEOGRAPHIES: EuropeProjects:Remote datacenter - Disaster RecoveryStorage MigrationVMWare datacenter virtualizationData center hardware refreshSAP - System administrator Basic Show less

MAIN RESPONSIBILITIES• Support routines, and maintain servers operating systems.• Procedure and train operation techniciansINDUSTRIES: Stock exchange financial services, food and beverageGEOGRAPHIES: EuropeProjects:Disaster RecoveryBackups

Customer type:Oil & energy

Operations Team LeaderCustomer type:Oil & energy

IBM OS/390, Tandem K2000Customer type:Oil & energy