Shi Yun Foo Email & Phone Number

Singapore

Singapore

Singapore

- Sorting of Parcels into different locations/cargo containers- Unloaded and loaded parcels onto cargo containers/from dispatch vehicles- Performing of labelling & quality check for parcels- Assisting with cargo containers movement to different locations (Within the building)- Meeting cargo container shipment deadlines to make it on time for the respective flight timings

- Responsible for serving food and beverages to customers and dishing out desserts, without compromising on the presentation nor quality of food- Ensures that customers gets a seat with the shortest waiting time possible, expedites turnover processes of tables by taking the role of a queue manager

Singapore

Assisted Event Managers in preparing and executing projects with the following responsibilities:- Hotel/Venue/F&B Premium sourcing and coordination- On-site Setup & Logistics- Manpower Management- Post-event return of collaterals and communicationsCoordinated the logistics surrounding the meeting (pre, during, and and post event), including meeting venues, AV requirements, speakers management, vendor managementResponsible for minutes taking during internal team meetings and external meetings with clientsTranscribed videos and accurately documented verbal content by making the necessary grammatical and spelling corrections

Singapore

- Assisted Trip Curators to customise travellers' trips according to their given preferences- Planned ideal travel routes within the given working budget- Conducted research and validate information on obscure destinations (with regards to accommodations, activities, transportation)- Generated travel itinerary articles for Anywhr's webpage- Wrote informative and engaging destination description in the brand's voice

Singapore

- Served food and beverages at one of the busiest outlets in Singapore without compromising quality- Certified Coffee Master- Certified Barista Trainer- Promoted and sold retail and promotional merchandise- Able to multi-task in a fast-paced environment- Provided exemplary customer service which was praised by customers and coworkers- Utilised Point-Of-Sales system efficiently and accurately to process customers orders- Able to provide recommendations based on customer's preferences and remembering customer's orders so as to increase efficiency and customer satisfaction- Able to deal with feedback and complaints by executing customer service recovery process

Singapore

- Assisted the Duty Terminal Managers (DTMs) with daily terminal operations (i.e. Medical Incident, False Fire Alarm Activation, etc)- Executed anti-congestion measures at pivotal touch points- Performed service recovery in fault and incident management (i.e. Delayed Flights, Late Baggage Presentation) Skills acquired:- Quick thinking to solve issues at critical timings so as not to affect the daily operations and cause inconvenience to passengers- Resolved conflict when there are long queues by directing passengers from surrounding queues to join the new queue according to a first come first serve basis (i.e. a new counter just opened)

Bachelor'S Degree, Hospitality Business

Diploma In Tourism And Resort Management, Tourism And Travel Services Management

Activities and Societies: Handball Club

'O' Levels

Activities and Societies: Volleyball Club