As Director of Operations, I orchestrated change management of policies and processes across regional and on-site teams. Pioneered a successful 2-week sprint planning model, collaborating with stakeholders to introduce and execute organizational initiatives. Unfortunately, following a company merger with RPM Living, numerous individuals, including myself, faced unemployment as a result of this transition at PMG.

During the period of January 2022 to February 2023, I worked as a Product Enablement Manager. In this role, I collaborated extensively with various departments to create effective change management strategies, aligning with marketing tiers. These strategies were instrumental in successfully introducing new products, improvements, and features to both internal teams and external customers. In addition, I concurrently held the position of Technical Writer responsible for documenting and… Show more During the period of January 2022 to February 2023, I worked as a Product Enablement Manager. In this role, I collaborated extensively with various departments to create effective change management strategies, aligning with marketing tiers. These strategies were instrumental in successfully introducing new products, improvements, and features to both internal teams and external customers. In addition, I concurrently held the position of Technical Writer responsible for documenting and communicating information about six products at Grace Hill. Show less

As the Product Owner for Enablement Tools at Grace Hill from August 2019 to January 2022, I spearheaded UI/UX improvements across various products, including the Learning Management System (LMS), collaborating closely with Product and Development teams to ensure seamless implementation of new enhancements and features. Concurrently, I also served as the Technical Writer for six products, effectively communicating complex information.

As a Customer Experience Manager, I excelled in project management and technical documentation for software products. I adeptly administered internal/external Learning Management Systems, oversaw the Client Resource Center webpage using WordPress, and produced instructional videos. My role encompassed scripting, hosting live training webinars, and ensuring timely updates through Slack channels. Proficient in GitLab, Salesforce, and Zoom.

As a Customer Success Engineer, Implementation Manager, and Technical Writer, I orchestrated implementation and rollout calls, while overseeing end-to-end client accounts. Proficient in Google Suite, GoToMeeting, Salesforce, and Zoom, I played a key role in migrating clients between LMS systems across phases over nearly two years, ensuring seamless transitions and optimal training experiences.

As an Implementation Support Specialist, I delivered top-tier service to Grace Hill's Vision LMS clients. Simultaneously, I took on the role of Technical Writer, crafting comprehensive help documentation and resources to enhance the user experience of their LMS product.

As Operations Manager in a property management company, I specialized in coordinating and supporting property acquisitions and transitions. I streamlined operations by analyzing and distributing data reports from various property management software systems such as Yardi, Entrata, LRO, Blue Moon, and more.

As the National Training Coordinator and Business Administrator, I provided essential support to the Training Department, overseeing the administration of mystery shops, managing nationwide recognition programs, and maintaining the Learning Management System (LMS) efficiently.

As a Regional Executive Administrative Assistant, I adeptly supported Regional and Assistant Managers, along with 18 field installers. My responsibilities included generating client bids/quotes, organizing and managing field installation project files, and efficiently coordinating travel arrangements for field installers.