Katy Ford Email & Phone Number

New York, Ny, Us

Needham, Ma, Us

-Transitioned my team from onboarding focused to full account management, carrying acquisition and retention targets for full new product suite-Aid cross-departmentally in ongoing troubleshooting, research and feedback on various products to improve customer-facing and internal processes-Quality management of customer interactions for optimization team-Developed reps through hands on coaching, 1 on 1s, and metric reviews to hit and exceed targets-Built and tailored team performance reporting as well as customer and product usage trends-Prepared and executed all new hire training including materials-Tested, reported and managed launch of full new product add-ons-Additionally, I currently am currently the co-lead of Women@, our ERG to cultivate an inclusive environment that supports and encourages women+ to advance their skills and leadership potential through connection, mentorship, collaboration and discussion.

New York, New York, Us

-Developing a solid and trusting relationship between major key clients and company-Anticipating key account changes and improvements-Spearheaded a new program (Executive Development Program) for employees to learn new skills that benefit the company

New York, New York, Us

-Onboarding new customers to their new technology accounts that they have subscribed to-Collaborating with sales team to maximize profit by up-selling or cross-selling- During June, I surpassed company sales goals and efficiency quota and was a part of the leading account executives to be invited to the Presidents Club. I continued to lead my welcome team for four months.

Beverly Hills, California, Us

- Managed client relations with casting offices - Assisted in submission for television commercial auditions - Coordinated clients' calendars and commercial scheduling - Managed commercial calendars, flagged and managed conflicting appointments

- Prepared and called out auditions - Assisted in coordinating off-site auditions - Led client and agent relations- Handled internal communications

- Led communications with talent agents- Coordinated, prepped, filmed, and ran talent auditions - Assisted in scouting talent by attending showcases - Created session materials, including session sheets and slides- Handled internal communications

- Coordinated and led talent auditions- Created and organized important assets for auditions, including session sheets, talent headshots, audition paperwork- Contributed actor ideas while working in a team setting

- Managed client relationships - Coordinated auditions and appointments for agents and casting directors - Led internal communications and staff appointments

Bachelor’S Degree, Theater And Politics

High School